Value for money
Distance to city center
Distance to airport
|"Very friendly staff with central location"||(in 37 reviews)|
|"Good location Awesome spa bathroom."||(in 39 reviews)|
|"Great spa pool ."||(in 53 reviews)|
|"There are ceiling fans."||(in 10 reviews)|
|"internet connection was not good"||(in 6 reviews)|
|"Lack of hot water"||(in 6 reviews)|
|spa pool||in 117 reviews|
|great if the room||in 115 reviews|
|staff were friendly||in 97 reviews|
|great location||in 88 reviews|
|sofa bed||in 86 reviews|
|ceiling fan||in 35 reviews|
|hot water||in 35 reviews|
|comfortable bed||in 20 reviews|
|rotorua||in 20 reviews|
|good value||in 19 reviews|
|internet very slow||in 13 reviews|
|heating only portable||in 5 reviews|
|judith||in 4 reviews|
I spend half my time traveling and have been to well over 60 countries. I’ve stayed in a wide range of accommodations, from hostels to 5 star hotels. Hands down, Tuscany Villas Motor Inn is bottom 5% in terms of customer experience/satisfaction by any measure across the range of accommodation types: My nephew was visiting from the US. Along with my son, the 3 of us went on a road trip from Auckland to Rotorua. I had booked the 7pm tour of Tamaki Maori Village(awesome) which ended at 10pm. We arrived at Tuscany Villas at around 10:30pm looking forward to a good night’s sleep after a long day. I called the number displayed on the front door which instructed guests arriving after hours to call reception. After a tense conversation, the receptionist reluctantly agreed to let us check into a room that I had already paid for. She said that someone would be there in about 10 minutes. After waiting in the car for about 15 minutes, I called her again. It turns out she was on premise the whole time! I was already irate that she made us wait in the car(it was cold) for 15 minutes when she was there all along. The receptionist finally showed up and appeared to be under the influence of a substance, whether alcohol and/or otherwise. Not quite the modicum of professionalism, this person slurred her words, couldn’t seem to grasp why I was upset, appeared physically off balanced and mentally confused. Despite her compromised state, she still managed to be rude and abrasive. The cleaning staff was rude. They pressured us to leave our room so they could clean even though we were booked in for that evening. Further, on the morning of checkout my nephew was unwell so I requested a late checkout for 1 additional hour to which the manager/owner replied with a curt “no”. I am a seasoned traveler who has visited much of the world. I’ve never been treated this way by a supposed 4-star rated establishment(bookings.com) Shame on the manager/owner of this establishment. I strongly recommend visitors to avoid Tuscan Villas at all cost. They will profoundly regret it! I hope the manager/owner makes systemic changes to Tuscan Villas’ operation.
With a stay at Tuscany Villas Rotorua, you'll be centrally located in Rotorua, a 2-minute drive from Polynesian Spa and 10 minutes from Skyline Rotorua. Featured amenities include dry cleaning/laundry services, luggage storage, and laundry facilities. Event facilities at this hotel consist of conference space and a meeting room. Free self parking is available onsite.
Policies vary by room type and provider.
Tuscany Villas Rotorua is located at 280 Fenton Street, 1.4 km from the center of Rotorua. Rotorua Golf Club is the closest landmark to Tuscany Villas Rotorua.
Check-in time is 14:00 and check-out time is 10:00 at Tuscany Villas Rotorua.
Yes, Tuscany Villas Rotorua offers free Wi-Fi.
Yes, Tuscany Villas Rotorua offers free parking.
No, Tuscany Villas Rotorua does not offer free airport shuttle service.
Tuscany Villas Rotorua is 7.1 km from Rotorua. Tuscany Villas Rotorua is 53.3 km from Tauranga.
No, pets are not allowed at Tuscany Villas Rotorua.
Yes, Tuscany Villas Rotorua has a pool onsite.