|"very nice staff and great."||(in 51 reviews)|
|"Quiet, comfortable and clean room"||(in 68 reviews)|
|"Very nice and provided prompt service"||(in 24 reviews)|
|"The parking situation was atrocious."||(in 80 reviews)|
|"Poor service, up charges."||(in 14 reviews)|
|"Hot water valve on lavatory very loose."||(in 18 reviews)|
Bedding was very comfortable and the property is beautiful.
The airport shuttles only hold 9 passengers and when we needed the 4:30 a.m. ride and there were 24 people standing there and only one shuttle, we decided that Lyft was our only option. Otherwise the shuttle is prompt and appreciated. The pillows are extremely soft and a firmer option would have been nice, but we made due.
The bed and the pillows were so comfortable. Room was big.
DoubleTree a Charming Older Hotel
The hotel is very conveniently located near the airport and was clean, with an older vibe. Our maid service was good. An event I wanted to attend was being held at the hotel and the facilities were great for hosting it. The business area adjacent to the lobby was very helpful with three computers. It was easy to research places of interest, purchase tickets for area attractions and print them out on the attached printer, which was free to use. A nicely maintained pool and hot tub had liberal hours of use and a nice assortment of tables with chairs, umbrellas and sunbathing lounge chairs surrounding them. The pool towel shelves were always stocked. Free shuttle service brought us to and from the airport with minimal waiting. I would stay here again due to the convenience to airport and ease in attending events. The staff was very friendly and texted me several times during our 5-night stay to see if we needed anything. They happily provided warm cookies (very yummy!) upon request! The breakfast buffet at Sprigs was very good ($21.00 per person and not included in the room rate). We grabbed a turkey sandwich with basil pesto at the coffee bar for lunch one day and it was good. ($7.50) The bar in the lobby of the hotel has limited food service but we found it adequate for our off-hours needs ($17 bar burger, $13 Caesar Salad ($4 additional to add chicken) and the food was very good. Spencer's, the fine dining location with entrees starting in the $22+ range), was not open on Sunday. (See my comments on restaurant availability in other column.)
We wanted cold water bottles for our daily excursions and our room didn't have a refrigerator. We've not stayed in a DoubleTree hotel without a fridge in our room before this, so we never thought to ask when we booked. There was no microwave, either. A coffee pot was the only room amenity. We were told that only floors 9 and 10 had refrigerators and microwaves but we could add both to our room for DAILY $30 and $10 charges, respectively. We thought that was ridiculous when other hotels, in and out of the Hilton brand, include them in the quoted room rates. I guess the hotel wants guests to pay $2.50 (and up) per small, cold water bottle instead, if room not "upgraded" to 9th or 10th floor. Sprigs, the casual breakfast dining room, should not close at 11:00 AM and should be open for lunch. The coffee/snack bar has a very limited food menu and it closes at 2:00 PM. Since the hotel is in a business district, options for nearby, walking distance eating are limited, especially for dinner; almost all are completely closed on weekends. Spencer's is a formal, on-site restaurant with higher priced entrees. Room service meals are available, but not our traveling style when we want to see sights. The bar in the lobby had good food but the service was slow.
Good weekend stay
It had fresh cookies amen to that.
Floors in hotel looked old and gross
Close to airport
Great bar with food
AC unit did not have working auto for fan
old decor poor food choices old shower old amenities unclean pool
They overbooked rooms. We booked and paid for our room weeks in advance. When we arrived late at night with our three children, they told us they didn't have a room for us and sent us to another hotel. It was pretty awful.
Restaurants in hotel close to airport
Rooms were outdated
Clean but Old
The room was clean and tidy. Very simple, no art or decor to speak of. The lobby looked new and modern. Staff was very professional and nice.
The HHonors floor was still in carpet from the 90's. Very old and out-dated. The room was very dated as well. My daughter who is 5'4" could press on the ceiling tiles, they were so low and old.
Love that every room has their own balcony for fresh air. Great ammenities down stairs and friendly staff! I always enjoy the excellent customer service here. The location of the hotel is convienent, close to restaurants, shopping, and airport.
Going in and out of the parking lot became an issue. At the Doubletree guests have the option of valet or self park (you are charged a nightly fee per night). We chose to self park, upon entering and exiting guests must use a parking ticket to do so, the parking meter ended up not working so we'd be stuck for 15-20 minutes along with everyone else trying to get out. They should use room keys for this versus paper tickets that eventually get bent out of shape.
I was charged twice for parking at the hotel. We were not allowed in/out entry into the parking area with our room keys. I was charged for parking at the parking gate and on my final bill. I called the hotel for REFUND and I haven't seen the refund on my bank statement as of this moment.
Warning: Parking is NOT free at this hotel, not even for guests. You'll be forced to pay $20 to park per night! This made for a very obnoxious surprise during check-in.
Pam at the registration desk was friendly and professional. Great first impression!
I did not receive the complimentary breakfast that was advertised; confusion about a coupon. I was a bit disappointed in this.
The airport shuttle was terrific to have.
The close proximity to the light rail and bus stops ,with very friendly and helpful staff
Only two sachets of coffee left in room to use which meant after a night cuppa nothing left for the morning. When I left a note to the maid asking for more only one more sachet was left ---barely adequate for two people!!??
The Doubletree Hotel is a premier hotel in the heart of downtown San Jose. Rooms feature complimentary WiFi, a work area with desk, a coffee maker, and the addition of luxury bath products. With easy access to downtown San Jose, it's easy to indulge in the comforts and luxury of The Doubletree Hotel.
A fitness center is available and features a full selection of strength training equipment, elliptical, and treadmills. A poolscape with a large swimming pool and ample lounge areas offer a serene way to spend the evening. There are several onsite amenities that will make every guest's stay simple, including valet parking.
During their stay at The Doubletree Hotel, guests can enjoy Spencer's, a trendy restaurant with a casual, yet elegant and stately setting. It serves dishes made with prime cuts of meat and locally sourced ingredients. Afterward, gather at Forty Eight Wine Bar, serving a multitude of wines, or meet with friends at 2050 Lobby Lounge and bar for small plate bites and handcrafted cocktails.
Explore the city of San Jose for plenty of boutique shops, within easy distance of the hotel. Take in exhibits at The Tech Museum of Innovation or The San Jose Museum of Art. Afterward, head to Midtown Arts Mercantile for unique handcrafted goods or stroll through Santana Row for upscale brands. Take a walk through the Japanese Friendship Gardens and the Heritage Rose Garden. When the day is over, end the night in comfort at The Doubletree Hotel.
based on 801 reviews
Policies vary by room type and provider.
All reservations at DoubleTree by Hilton San Jose – even non-cancellable stays – on or before June 30, 2020, are eligible for a full refund. For more information, visit the Hilton Corporate Response to COVID-19 page.
DoubleTree by Hilton San Jose is located at 2050 Gateway Place in North San Jose, 5 km from the center of San Jose. San Jose Flea Market is the closest landmark to DoubleTree by Hilton San Jose.
Check-in time is 16:00 and check-out time is 11:00 at DoubleTree by Hilton San Jose.
No, DoubleTree by Hilton San Jose does not offer free Wi-Fi.
No, DoubleTree by Hilton San Jose does not offer free parking.
Yes, DoubleTree by Hilton San Jose offers free airport shuttle service.
DoubleTree by Hilton San Jose is 1.2 km from San Jose. DoubleTree by Hilton San Jose is 45.9 km from Oakland.
Yes, DoubleTree by Hilton San Jose is a pet-friendly hotel.
Yes, DoubleTree by Hilton San Jose has a pool onsite.
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.