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|"The staff was extremely nice."||(in 20 reviews)|
|"Great value for a very nice room."||(in 8 reviews)|
|"The beds were very comfortable."||(in 6 reviews)|
|"Room was not clean."||(in 2 reviews)|
|"The restaurant was terrible."||(in 2 reviews)|
|"Breakfast was not included with the room."||(in 4 reviews)|
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I loved the cookies given out at the front desk, the overall cleanliness of my room, and the amount of space available in my room.
September 2-3 Reservation
Tammy helped me on the morning of September 3 to figure out how to print out a very important document. She stuck with me until it was successfully printed out. In addition to that situation, I found Tammy to be very receptive, helpful, and professional. I hope you will shared my feedback with her.
I returned to the hotel on the evening of September 3 to find that my room key would not work. When I went to the front desk, as staff person named Michael, I believe told me that I had only had a reservation for one night. All my belongings had been removed from my room. This was a shock. He was incredibly rude. Finally, he said I had to show him proof that I had a reservation, and I was able to show him my online reservation confirmation. He became very contrite and found an accommodation for me, which was satisfactory and comped my room. I had had a very good experience up to that incident, which was truly appalling. He made no effort to try problem solve at the outset. He just lit into me. I hope that you will work with Michael to improve his behavior toward guests.
They got us a room and gave us cookies. We had to ask but we got them
There was no booking when we arrived. They had to call the booking company and get a voucher faxed. A bit of a circus for a while.
Situated in Santa Fe, DoubleTree by Hilton Santa Fe is within walking distance of Santa Fe Place Shopping Center and provides a sauna and an indoor pool. It features a gym, as well as an airport shuttle, a concierge and a 24-hour reception.
DoubleTree Santa Fe has been recently refurbished and offers meeting rooms, room service and a safe. Additionally, the multilingual staff are available to offer assistance.
All the rooms at the hotel provide wireless internet access, plus all the essentials for a comfortable stay.
For guests who enjoy discovering local restaurants and cafés, there is a good selection within walking distance. It is also a short drive from The Santa Fe Opera, Santa Fe Plaza and Cathedral Basilica of St. Francis of Assisi.
based on 266 reviews
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Most Popular Landmarks
- Santa Fe Children's Museum 8 km
- New Mexico State Capitol 8.3 km
- Wheelwright Museum of the American Indian 8.4 km
- Museum of International Folk Art 8.5 km
- San Miguel Mission 8.6 km
- Lensic Theater 8.6 km