Value for money
Distance to city center
Distance to airport
|"Extremely friendly and helpful staff."||(in 71 reviews)|
|"Bed was super comfortable!"||(in 5 reviews)|
|"We had a great time."||(in 6 reviews)|
|"Extemely disappointed in the rooms."||(in 28 reviews)|
|"30 dollar daily resort fee?"||(in 4 reviews)|
|"Very disappointed in that poor service and lack of problem solving for my family."||(in 7 reviews)|
|friendly staff||in 145 reviews|
|great location||in 122 reviews|
|room was ready||in 104 reviews|
|beautiful hotel||in 53 reviews|
|valet parking||in 41 reviews|
|service around the pool||in 37 reviews|
|walking distance||in 36 reviews|
|resort fee||in 33 reviews|
|good food||in 29 reviews|
|great bar||in 24 reviews|
|great time||in 22 reviews|
|santa fe||in 15 reviews|
|bit dated||in 14 reviews|
|year old daughter||in 9 reviews|
|beds were to small||in 7 reviews|
|covered patio||in 6 reviews|
|area restaurant||in 5 reviews|
|plaza in santa||in 3 reviews|
|el dorado||in 1 review|
The location was good.
Diane & Mary with the concierge we’re excellent!!! Also, the desk staff, valet & bell staff were fantastic.
The spa was mediocre at best.
Extremely friendly and accommodating service! So beautiful and comfortable with a lovely restaurant and outdoor areas galore for enjoying the perfect weather. Especially outstanding service from Vernon, Anita and Marcel! We'll be back!
The location is superb, the ambience was perfect. Clean large rooms, and a lovely view.
Mostly, the staff was great and friendly. However, a bad experience in the bar was really disappointing. I wanted to order a light meal (available there) and a glass of wine. I sat alone at my table for at least 15 minutes, while others who were couples were getting waited on and served. They had even come after me! After about 15 minutes, I realized that I wasn't going to be served. So I went up to the bar, where 3 of the bar staff were talking and laughing. Finally, "Luis" took my order of a glass of wine. I commented that I didn't realize thT I had to come up to the bar myself and get a drink. He never responded and gave a slight smirk. I am handicapped and have trouble walking due to 4 fractured vertebrae. I would have appreciated an apology and then have someone come back and check! I slowly drank my wine, and still no service, while others around me (couples) were served. I wanted another glass of wine and a light bite to eat. But obviously that wasn't going to happen unless I chased someone down. So I just left. Regarding Luminare, the restaurant, service was ok. Nothing stellar. At dinner, I wasn't informed of any specials, yet I heard other tables getting the full treatment. I feel that because I am a woman alone, I was sort of treated as a second class citizen. Lorenzo the bellhop was GREAT. So were the front desk staff.
Loved the style and amenities. The restaurant, both indoors and outdoors, was very pleasant. Great service and food.
Didn't like having to valet our car.
Wonderful place to explore northern New Mexico fro
This may be the first time we've spent in a hotel that had really comfortable rooms (the bed and pillows were wonderful). The architecture was very interesting, and gave it an almost exotic feel (from east coasters at least). The location in Santa Fe let you do almost everything within walking distance, and it's a short drive to other great spots to visit like Los Alamos, Taos, and Albuquerque. The staff were always very helpful.
Only negative I can think of is their fitness center's a bit of an afterthought, especially when both treadmills were broken at the same time. If you're going to charge everyone a mandatory fee for its use, you should at least keep the equipment working. And while the valet parking staff were awesome, having to pay for valet if you wish to park there is also a little annoying. (I would have anyway, but I can certainly see how someone would not want to.)
The staff was really helpful. Lots of nice amenities. Very walkable and nice grounds.
I left a scarf behind in the room and housekeeping was not able to find it.
Valet service was good
Food was overpriced and the breakfast was lousy Housekeeping service fee? Are you kidding
The exterior of the hotel and landscaping are easily the best in town. On-site valet parking is quick and convenient, as parking in old town santa fe is very limited. The location is ideal. It's a quick walk to anywhere in the old town area.
The rooms are very average and dark. In my opinion, they are very overpriced, as is the restaurant. I expected better decorating in the rooms, considering the hallways and public areas of the hotel are very nice. One person in our party discovered their bed had been thrown-up in the night before and improperly cleaned. When they pulled down the comforter, they were greeted by the offensive odor and put a towel on the bed and found it was still wet. Their night was comped, but that's about as bad as it can get.
This was my first time and it was more than what I expect. Service was excellent.
Candy and snacks were too expensive.
I really loved the spa-like feel of the place and proximity to the plaza, all the shopping, restaurants, museums, and community activities. The decor - especially the lounge and the pool area have a resort atmosphere and you do feel like you are treating yourself.
I have stayed at other spa resorts. I don't think the Loretto should call itself a "spa" in the title since it doesn't have any sauna, steam room, or similar facilities. When I stay at a spa, I am really looking for those types of facilities. Also, although they were "nice," I didn't feel staff was really game for checking in with guests about their needs. For example, at the pool, there were several groups of guests the day I was enjoying the pool which also happened to be on the weekend of a big fiesta. Guests (including myself) had to go inside to ask for food/bev service and towels were at your own service. If this hotel really wants to be considered a destination for spa travelers, guests shouldn't have to walk into the lounge area in their swimming attire to ask for food/bev service (yes, there is a phone at the pool a guest can use to call the bar for service but it's just as easy at that point to walk 2 more steps into the bar). Food/Bev management, please schedule an extra waitstaff to attend to pool guests on weekends. Thanks! once I did touch base with the bartender, she was very sweet and attentive! oh and also, please offer guests water while they are at the pool especially since many travelers aren't used to the elevation. I enjoyed my stay, thank you.
location of resort, general atmosphere and very good service from conceirge and engineering
the closet in the bathroom arrangement was not convenient for getting to clothes.
Excellent location near the Plaza and other Santa Fe sites. Definite feel of Santa Fe within the hotel and the room. Great patio for drinks and dinner. Concierge made dinner reservations and was prompt with confimations.
The people (hotel employees)!
Good location, incredibly comfy beds, if a little small.
Very expensive for what you got and very noisy air conditioning!
the pool was lovely and the location of the hotel was great. The staff were friendly and helpful.
The rooms were a little on the small side.
location, cleanliness, food, staff, bedding
In-room temperature control was awful...uncomfortable. Paid additional $70 per night because the room had a fireplace...only to find out it didn't work and that the candles in it were available for an extra cost. What is the deal with a shared balcony?
The Inn and Spa at Loretto is a historic hotel in Santa Fe, New Mexico. Described as iconic, it sits at the far end of the Santa Fe Trail and provides guests with an astonishing view of the region, including the Sangre de Cristo Mountains in the distance. While it is in the heart of town, it is also within easy walking distance of the Plaza, the Georgia O’Keeffe Museum, New Mexico History Museum, State Capitol, and a bit farther to the Museum of International Folk Art, Santa Fe University of Art and Design and famous Santa Fe Opera.
Ideal for outdoor enthusiasts, art fans, and travelers of all kinds, it is less than 10 miles from the Santa Fe Municipal Airport and around an hour to Albuquerque International Sunport Airport. Though there is much to see and do in the area, many of the amenities at the hotel itself make it difficult to depart. There is the full-service spa, 24-hour fitness center, free tour options, beautiful gardens with firepit area, swimming pool, laundry service, onsite shops, an artist in residence, and two gourmet eateries.
The rooms are all decorated using Native American folklore as inspiration, and range in size from doubles to kings. Though they vary in their size and opulence, all feature free Wi-Fi, mini-refrigerators, hot beverage stations, premium bath amenities that include spa robes and slippers as well as signature toiletries, HD TVs with cable, and much more.
Whether it is a quick getaway to beautiful Santa Fe or a longer exploration of this famous region, the Inn and Spa at Loretto is a great choice.
based on 383 reviews
Value for money
Policies vary by room type and provider.
All existing Inn & Spa at Loretto reservations made before April 1, 2020 that are for arrivals through June 30, 2020 can be changed or canceled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations. Any Inn & Spa at Loretto reservation you make between April 2, 2020 and June 30, 2020 – for any future arrival date – can be changed or canceled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations. For more information, visit the Hyatt Response to COVID-19 page.
Inn & Spa at Loretto is located at 211 Old Santa Fe Trail, 0.2 km from the center of Santa Fe. Cathedral Basilica St. Francis of Assisi is the closest landmark to Inn & Spa at Loretto.
Check-in time is 16:00 and check-out time is 11:00 at Inn & Spa at Loretto.
Yes, Inn & Spa at Loretto offers free Wi-Fi.
No, Inn & Spa at Loretto does not offer free parking.
No, Inn & Spa at Loretto does not offer free airport shuttle service.
Inn & Spa at Loretto is 15.7 km from Santa Fe. Inn & Spa at Loretto is 89.1 km from Taos.
Yes, Inn & Spa at Loretto is a pet-friendly hotel.
Yes, Inn & Spa at Loretto has a pool onsite.