Hotel Alem

staff friendly and location very good

it is a little old typical from former Comunist countries

Overall the stay in hotel was pleasant. It is a good accommodation for night or two.

You can only pay by cash although there are stickers of major credit and debit cards at the entrance of the hotel.

Very basic, connected with a nice and interesting restaurant. Staff was friendly and the hotel+restaurant- concept differed quite much from "standard 2-3 star hotels". Mostly in a positive way. This was an experience. Nice terrace and garden. The room (apartment) was very basic.

A bit long way to Sarajevo center (appx 2,5 km), but easy to go with a taxi (2-3 €).

The staff were mostly friendly, very helpful and honest

Many services were advertised, such as wireless internet connection in the rooms which did not exist. Nor was there a gym or pick up/drop off service as had been advertised. The night I arrived there was no one at reception and no buzzer system to alert anyone of my arrival so I waited 25 minutes wandering around the hotel looking for a staff member. The furniture in the room was broken and the electricity went out twice. The breakfast was also terribly unhealthy. I only continued to stay there because it was cheap and the staff were friendly.