|"Nice rooms and comfortable stay"||(in 19 reviews)|
|"Location great and friendly staff."||(in 41 reviews)|
|"Lovely facility and a great location"||(in 19 reviews)|
|"Late night room service."||(in 3 reviews)|
|"Late night room service."||(in 21 reviews)|
|"Horrible customer service."||(in 6 reviews)|
extremely poor room service. We called ordering 3 separate times all of which had to be cancelled after over 2 hours of waiting EACH TIME
Not worth the price
The room itself was nice and pretty clean. Could have got that at La Quinta for cheaper though.
Hallways smelled bad, front desk staff unfriendly, $7 for parking, $11 for breakfast, bad coffee
Friendly and welcoming staff
The charge for parking. The noise coming from the pipes in the hotel. At 4am every morning the toilet would make this loud sqealing sound that scared me out of my sleep. I had to get out of bed just to flush it and make it stop
Close to Boardwalk. Very clean and comfy beds.
Breakfast was not included.
Poor Customer Service
The hotel itself was really nice. The beds were comfy and shower was clean.
The front desk apparently had some issues with late checkouts from the previous night. My kayak check in stated my room would be ready at 3:00 even though the hotel had stated their check-in time was 4:00. We got to the hotel at 3:10 and found out that none of our rooms were ready and that all they could guarantee would be a room before MIDNIGHT and if they could get us a room at that time, they would refund our money. They had no kind of "waiting list" ready or procedure on how to take care of us in an oderly fashion. I was actually told to "just go to the bar area and ill come find you". I later found out that people were putting their names down with some of the other customer service representatives so I got back in line and was now 5th in line. They actually did get us into our rooms around 4:45 or 5 but they could use a refresher course on customer service!
i didnt like that when the house keeping cleaned the room they folded the old towels and put them back and didnt give us new towels, and when the beds were done they didnt change the sheets out with new sheets and one bed got made but the other one didnt due to items being on the bed which coulda been moved and put back. there was also a note explaining y the bed wasnt made.
The location was perfect for quick access to the interstate and the parkway in Shreveport.
We needed a room for the weekend because of business events. We had stayed at this property several times before, but not within the last 3 years. The 4th floor hall was filthy with trash and dirt. In the room, the TV remote would not work until my husband fixed it. There was no hot water even after asking for maintenance to address the issue; water could best be described as almost lukewarm before maintenance call and lukewarm after maintenance addressed it. The door to the room was crooked on its frame and would not close unless shoved with a shoulder; the door (Room 416) had marks on it where a crowbar or hammer claw had been used on it. Doors on dressers stood open; when pushed closed, they would slide back out. The lamp was broken with live electrical wires exposed at the base which was a critical safety issue. We explained all this and more to the manager before we checked out after the first night and went to another Hilton property across the river in Bossier City.
I enjoyed the alternative staff and the shuttle to the boardwalk and casinos.
Did not care for the congestion of the cars for loading and unloading guests, and having to cross major street to get to cars in the parking garage. A crosswalk would be great!
Check-in was very simple and fast! The valet cew was wonderful-very polite, friendly, and helpful! The entire 'vibe' from the hotel was wonderful! I will definitely stay again and recommend the hotel to anyone that I know!
I checked-out on Sunday Aug.22,2010 (today is Aug.25)...I was charged an additional $100 (total) in deposits and have only received half of that back...I'm being patient!
It was clean, quiet, and well-located. We thoroughly enjoyed our stay.
The Hilton Shreveport is just across from the Shreveport Convention Center so anyone traveling for events at the center will find this to be the perfect location for their trip. There are also many other large companies with facilities in the area, making it any easy choice for business travelers.
The hotel is large with 313 rooms. Travelers can book rooms with either one king bed or two queen beds and with or without city views. There are also junior suites and one bedroom executive suites that have two bathrooms. Suites have upgraded amenities like marble bath vanities, cherry wood furniture, and two large LED TVs. There is also WiFi access included. Note that the rooms also have Wi-Fi available but for a fee. All rooms have climate control, refrigerators, and coffee makers.
There is a full breakfast served every morning at the Hilton Shreveport. Guests will pay a small charge. Coffee Talk Café has Starbucks coffee on offer, while serving snacks and pastries also. Market 104 is a bistro that serves all three daily meals. The atmosphere is casual and food is fresh and classic. Market 104 Lobby Bar opens at 2 in the afternoon is a great place to catch a game, have a cocktail, and enjoy a bar food menu.
There are plenty of amenities to meet the needs of business travelers at Hilton Shreveport. Guests can rent audio/visual equipment, use the business center with Express Mail services, fax machine, printer, and photo copier. There are also meeting rooms and free Internet service. All guests will find a rooftop pool that is heated and a hot tub.
based on 475 reviews
Policies vary by room type and provider.
All reservations at Hilton Shreveport – even non-cancellable stays – on or before June 30, 2020, are eligible for a full refund. For more information, visit the Hilton Corporate Response to COVID-19 page.
Hilton Shreveport is located at 104 Market Street, 0.9 km from the center of Shreveport. Shreveport Convention Center is the closest landmark to Hilton Shreveport.
Check-in time is 16:00 and check-out time is 11:00 at Hilton Shreveport.
No, Hilton Shreveport does not offer free Wi-Fi.
No, Hilton Shreveport does not offer free parking.
Yes, Hilton Shreveport offers free airport shuttle service.
Hilton Shreveport is 10.2 km from Shreveport. Hilton Shreveport is 91.3 km from Longview East Texas Regional.
No, pets are not allowed at Hilton Shreveport.
Yes, Hilton Shreveport has a pool onsite.
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.