Staff members were super rude. Our room never got cleaned during our entire stay here at the Hiltons. We got locked out of our room due to a bad door reader. The water was shut off and we couldn't use the shower or anything.
3 stars
Hilton St. Louis-Airport
10330 Natural Bridge Road, St. Louis, MO 63134-3303, United States
St. Louis, MO
See location+1 314 426 5500Photos of Hilton St. Louis-Airport
Overview
Hilton St. Louis Airport in St. Louis, Missouri is located across from St. Louis Lambert International Airport, just minutes from the downtown area featuring shopping, Saint Louis Zoo, Scottrade Center, Busch Stadium - home of St. Louis Cardinals, St. Louis University, and Washington University. Offering over 900 parking spots, Hilton St. Louis Airport offers convenient accommodations for all travelers, located next to highway I-70, and complimentary airport shuttle service to-and-from Lambert International Airport. Our amenities include our hotel restaurant, World's Apart, featuring a full menu or a hot Hilton diverse breakfast, lunch and dinner, and access to our complimentary 24-hour business and fitness centers.
Latest deals for Hilton St. Louis-Airport
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Amenities at Hilton St. Louis-Airport
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Tea/coffee maker
- Coffee machine
- Free airport shuttle
- Shuttle service (free)
- Business center
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Express check-out
- 24hr front desk
Basics
- Wi-Fi available in all areas
- Internet
- Wi-Fi
- Linens
- Towels
- Free toiletries
- Heating
- Air-conditioned
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Hypoallergenic
- Hypoallergenic pillow
- Allergy-free room
- No smoking
General
- Family rooms
- Seating area
- Interconnected room(s) available
- Sofa
- Telephone
- Privacy curtain
- Storage available
Dining
- Packed lunches
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Coffee machine
Parking and transportation
- Shuttle service (free)
- EV charging station
- Parking
- Free airport shuttle
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Bathroom
- Shower
- Bathtub
- Hairdryer
- Toilet
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Bedroom
- Feather pillow
- Alarm clock
- Sofa bed
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Outdoor
- Terrace/Patio
Things to do
- Gift shop
Fitness
- Fitness center
Pool
- Indoor pool
Reviews of Hilton St. Louis-Airport
6.7
Okay
1542 verified ratings
Wonderful
593
Very good
181
Good
146
Okay
97
Fair
131
Mediocre
106
Poor
288
Summary of reviews
Guests say
Guests appreciate the friendly staff and some cleanliness, but many reviews highlight severe cleanliness issues, dirty bathrooms, and uncomfortable beds. Overall, the hotel falls short of expectations, especially regarding hygiene and comfort.AI-Generated from customer reviews
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6.7 out of 10
833 reviews
6.8 out of 10
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7.5 out of 10
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6.1 out of 10
9 reviews
All reviews
Arrived to a none functional digital key. Got that fixed. Next evening arrived to a dead door lock battery. Took them 40 minutes to respond.
The AC did not work. Desk clerk did not know how to arrange for a night somewhere else or how to find or contact the person who did. The desk charged debit card on arrival but continued to authorize the credit card on the reservation every night for the full amount of the stay. Then they said they had no record of the debit card payment. Staff was rude and argumentative throughout.
Pros (+) Good breakfast and everyong was nice!
Cons (-) Was told about the renovations which was appeciated. i believe the cost should have been adjusted more.
Pros (+) Beautiful property. Very friendly staff.
Cons (-) Messages sent to hotel through reservation confirmation email never got there, which made our late check in a bit hectic. There was insufficient bedding for the sofa bed. The main complaint was more about the booking site than the hotel.
Pros (+) Good location by airport. 24/7 airport pick up
Cons (-) No sheets for pullout couch. Called twice. Finally went down to the lobby at midnight. Got sheets. Unacceptable There was a gap around the door to the hall 1/2 to 1inch wide. Every time someone walked by talking (which was often), we were disturbed.....and this happened late at night I would not stay here again
Pros (+) The majority of the concierge staff was nice and helpful. Some were not polite and even though communication wasn't impolite, their face expression would say it all and came across as if you were bothering them or made it seem like u were asking for too much. On a good note, the weather was really cold and appreciated how they had hot chocolate for guest and cups with lids. That made it very helpf...
Cons (-) Did not like the cleaning staff. One in particular made a facial expression like she didn't care of my needs. I made the concierge aware and from there don't know but I continued to have issues with getting our room clean. With lil ones, u have to have a clean sanitized rm. Also, even when they clean, u can tell that no effort is placed in making sure it's sanitized as our shower curtain was dirty...
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Pros (+) Close to the airport, easy check in and check out. The bath products were great!
Cons (-) The facilities are VERY old. They do not match the photos online. Everything is painted dark brown with old fashioned wood decor. Very uncomfortable and I had a hard time sleeping. I was also sleeping next to the ice machine and walls were incredibly thin. (again, old)
Pros (+) I love convent it was to the terminals and surround by hotels and restaurants and taxi available if need anytime, also shuttle service to airport every 15mins...it took me less than 3mins to check out and go outside to wait for the shuttle 7mins then get to the airport in 5mins.
Cons (-) $10 to park a night, the closet is small, the iron didn't work, the bathroom corner needs to be clean better maybe taken a vacuum cleaner to clean out the edges. The Queen size bed is on the small size.
Location
10330 Natural Bridge Road, St. Louis, MO 63134-3303
What's nearby
- Westport Plaza8.5 km
- St. Louis Zoo12.6 km
- Forest Park12.8 km
- Cathedral Basilica of Saint Louis13.9 km
- St. Louis Science Center13.9 km
- St. Louis University15.6 km
- Missouri Botanical Garden16.1 km
- St. Stanislaus Kostka Church17 km
- Shrine of St. Joseph18.2 km
- Citygarden18.2 km
- Enterprise Center18.2 km
- New Mississippi River Bridge18.6 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
When to book a room at Hilton St. Louis-Airport
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See most recommended stays in St. LouisGood to know
Value for money | 6.6 |
|---|---|
Distance to city center | 18.5 km |
Nearest Airport | Lambert-St Louis |
Distance to airport | 1.9 km |
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