Magnolia Hotel St. Louis, a Tribute Portfolio Hotel

Unfortunately disappointing

The hotel upon entry was stunning. Our room was luxurious and roomy. The beds were very comfortable as we the room.

Everything that preceded after that was disappointing. When ordering hot water for tea and requesting extra tea bags (of which were free in the room to start)- we were charged $4 per bag and then were never restocked in the room. The front desk staff became intolerant and annoyed whenever I had a question about room cleaning or billing charges. I was shocked by the attitude overall. We let them know that our ceiling was dripping large amounts of water and the paint was bubbling up on the walls of the bathroom, but they seemed unconcerned. Lastly, my card ended up having an extra authorization hold on it that I had to call to have released so that my bank could release the funds back into my account. I’ve stayed in a lot of hotels and I have never had the hotel not only charge the entire amount upon check in- but not be able to split the charges upon checkin. The accounting department was helpful, but I felt like I needed to impress the seriousness of $1000 being held from my account, $140 of it that never should have been charged to begin with. For such a beautiful hotel, I would have expected better customer service for sure.

The location was wonderful and so was the design. It was also very clean

Some of the staff was rude. The room especially the bathroom has no ventilation.