JW Marriott Hotel Surabaya
Jalan Embong Malang 85-89, Surabaya 60261, Indonesia
+62 315 458 888
Cheapest
rate per night
9.1
Excellent
based on 515 reviews
Compare vs. KAYAK
Good to know
Value for money |
8.7 |
|---|---|
Distance to city center |
2.1 km |
Location rating |
9.0 |
Nearest Airport |
Surabaya Juanda |
Distance to airport |
14.4 km |
Rooms
Deluxe Rooms
₪189+
Bed type
Provider
Total stay + taxes & fees
Twin bed
₪189
Unknown
₪190
Reviews
Pros
| "Most helpful and friendly staff 24/7." | (in 65 reviews) |
|---|---|
| "excellent breakfast; very good selection" | (in 73 reviews) |
| "Excellent Breakfast and vefy good location." | (in 35 reviews) |
Cons
| "I always love JW Marriot." | (in 2 reviews) |
|---|---|
| "hotel building a little bit old." | (in 5 reviews) |
| "The traffic to the hotel" | (in 22 reviews) |
Traveler rating
282
59
5
1
0
Time of year
Traveler type
Show reviews that mention
+
-
GoodOct 20106.3
The location is Great near the Plaza Tunjungan which is the shopping district of Surabaya. The hotel itself is located 5 minutes from District Court of Surabaya. It made me easier to attend court hearing. Right in front of the hotel there is a small restaurant called "Rawon Setan", famous for its outstanding yet cheap beef soup.
I did not like how they convert USD to IDR above their own given rates. I saw in the front desk that 1 USD = IDR 8950, but the receptionist made the conversion USD 1 = IDR 10,000 without consulting with me.
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About
Overview
Situated in Surabaya, JW Marriott Hotel Surabaya is an easy drive from Ampel Mosque and provides on-site parking. It features a fitness centre, as well as a Jacuzzi, a free shuttle service and an outdoor pool.
There are a range of facilities available to those staying at JW Marriott Hotel Surabaya, including sauna, 24-hours room service and car hire. Multilingual staff are available to assist with organising tours and activities, and an express check-in/check-out facility is offered for convenience. It also offers superb options for business meetings and events.
All the elegant rooms at the hotel provide a mini bar, plus all the essentials for a comfortable stay. Each provides its very own bathroom with a hair dryer, bathrobes and slippers.
The hotel's fine dining restaurant features a terrace. In the evening, guests are welcome to wind down in the comfortable lounge bar.
Pasar Turi Train Station and Gubeng Station are within walking distance of JW Marriott Hotel Surabaya. Plaza Tunjungan and BG Junction are a short walk away.
Features
9.1 Excellent
based on 515 reviews
9.2
Cleanliness
9.2
Comfort
9.2
Staff
8.8
Value for money
Check in |
14:00 |
Check out |
12:00 |
Cancellation/prepayment
Policies vary by room type and provider.
Amenities
ATM on-site
Electric kettle
Babysitting or child care
Business center
Car rental
Wake-up service
Entire unit wheelchair accessible
Wi-Fi available in all areas
Internet
Executive lounge access
Daily housekeeping
Extra-long beds (> 2 meters)
Fax/photocopying
Family rooms
Concierge service
Cribs available
Currency exchange on-site
Feather pillow
Fire extinguisher
Gift shop
Laundry facilities
Ironing service
Laundry service
Flat-screen TV
Meeting/Banquet facilities
Free toiletries
Shoeshine
Garden view
Shops (on site)
Room service
Smoke alarms
Special diet menus (on request)
Contactless check-in/check-out
Face masks for guests available
Physical distancing in dining areas
Physical distancing rules
Property is cleaned by professional cleaning companies
Spa
Process in place to check health of guests
Hot tub
Interconnected room(s) available
Child pool
Aerobics
Outdoor pool
Evening entertainment
Key card access
CCTV in common areas
Kids meals
CCTV outside property
Kid-friendly buffet
Restaurant
Bar/Lounge
Hand sanitizer in guest accommodation and key areas
Beauty salon
Express check out
Hairdryer
Fitness center
Screens or physical barriers placed between staff and guests in appropriate areas
Lowered sink
Cable or satellite TV
Use of cleaning chemicals that are effective against coronavirus
Mountain view
24-hour security
Air-conditioned
Newspapers
Air purifiers
Non-feather pillow
Guest accommodation is disinfected between stays
Guest accommodation sealed after cleaning
All plates, cutlery, glasses and other tableware have been sanitized
Airport shuttle (surcharge)
Delivered food is securely covered
Pants press
Food can be delivered to guest accommodation
Guests can opt-out of accommodation cleaning service
Pets not allowed
Free parking
Picnic area
Pool towels
Staff follow all safety protocols as directed by local authorities
Pool view
Pool with a view
Coffee shop
Bathrobe
Private bathroom
Garden
Private check-in/check-out
Kitchen
24hr front desk
Designated smoking area
Private entrance
Night club
Storage available
Private parking
Shuttle service (free)
Quiet street view
Spa and wellness center
Wedding services
Free Wi-Fi
Radio
Raised toilet
Non-smoking rooms available
River view
Terrace/Patio
Increased accessibility
Roll-in shower
Rooftop pool
Beach towels
Linens
Towels
Safety deposit box
Grill
Seating area
Elevator
Massage
Shampoo
Shared lounge/TV area
Shower
Shower cap
Accessible by elevator
Adapted bath
Adapter
Slippers
First-aid kit
Snack bar
Socket near the bed
Additional toilet
Sofa
Alarm clock
Soundproof rooms
Bathtub
Soundproofing
Bidet
Body soap
Bottle of water
Breakfast in the room
Bridal suite
Tea/coffee maker
Telephone
Carpeted
Toilet
Toilet paper
Toilet with grab rails
Safe
Sauna
Children's high chair
Toothbrush
City view
Clothes rack
Trash cans
Tumble dryer
TV
Upper floors accessible by elevator
Conditioner
Valet parking
Desk
Dining area
VIP room facilities
Dining table
Walk-in shower
Wardrobe or closet
Drying rack for clothing
DVD player
FAQs when booking at JW Marriott Hotel Surabaya
Does JW Marriott Hotel Surabaya have special cancellation policies due to coronavirus (COVID-19)?
Where is JW Marriott Hotel Surabaya located?
When is check-in time and check-out time at JW Marriott Hotel Surabaya?
Does JW Marriott Hotel Surabaya offer free Wi-Fi?
Does JW Marriott Hotel Surabaya offer free parking?
Does JW Marriott Hotel Surabaya offer free airport shuttle service?
How far is JW Marriott Hotel Surabaya from the airport?
Can you bring pets to JW Marriott Hotel Surabaya?
Does JW Marriott Hotel Surabaya have a pool?
Photos
All Photos
01 of 35
Reviews about JW Marriott Hotel Surabaya
“Clean and comfort circumstances”
“Breakfast was as splendid as before. Staffs were friendly. My kids enjoyed their stay that they would rather be at the room than go out.”
“Great location, good breakfast, love the buffet.”
“Luxury 5 star hotel in town , near tunjungan plaza, only 10 min walk”
“The hotel has an excellent breakfast and the staff allowed us a very late checkout without extra charge. Rooms are also very nice. Overall an excellent choice!”
Location
Most Popular Landmarks
- BG Junction 0.5 km
- Tunjungan Plaza 0.7 km
- Grahadi 1 km
- Joko Dolog Statue 1 km
- Sharp Bamboo Monument 1.3 km
- Surabaya Plaza Shopping Mall 1.6 km
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