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Value for money
Distance to city center
Distance to airport
|"Excellent staff and great customer service"||(in 39 reviews)|
|"Close to airport and restaurant/bars."||(in 17 reviews)|
|"Our room was kept very clean."||(in 27 reviews)|
|"Very old hotel ."||(in 50 reviews)|
|"No microwave in room."||(in 21 reviews)|
|"Too much noise outside our room."||(in 48 reviews)|
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We had thee immediate issues at check-in. The price was not as quoted by the Internet nor when we called the facility. The explanation was “they should have told you”. When we pushed, we were told it was a security deposit for incidentals. (New one for me). 2nd, we saw 8 signs to not forget to get our warm cookie. They were out of cookies and would have more after the established check out time. (If you want to upset me you are getting warm.) 3rd. We fortunately had a friend see is in the lobby as we were completing the. check-in process. The clerk was very displeased, short to the point of being rude, and seemed like she had somewhere else to be (maybe break). All and all, a very poor experience. I usually give a second chance but not sure if this policy is worth it considering the room was definitely on the higher side.
design was chaotic and confusing, no breakfast
This booking agency never made my reservation! Hot
It was a nice facility. Staff were friendly. Pool was nice.
Staff were very poorly trained, almost every step of the way things were done poorly or incorrectly. They didn't have my reservation which was made through this booking agency so we were told we'd have to find another hotel with out kids. No apology. Staff were leaving with piles of hotel cookies for themselves as we just sat there with no place to stay for the night. The hotel blamed the booking agency and said they do this often, I asked why the hotel chooses to work them if they often leave their guests with no room for the night. Obviously the booking agency sells their unsold rooms and this works out for the hotel and they don't care that it sometimes leaves the customer with no place to stay. Finally we asked for a second manager and she was somehow able to get us a room at this sold-out hotel and the first manager then appeared with some cookies for the kids. Room service never brought the drinks we ordered and paid for, the cot didn't have a sheet, the bathroom sink was leaking from a pipe beneath it and the phone lines to the front desk were constantly busy when I tried to tell them about these things. Room service trays were left outside rooms for 12 hours at a time as cleaning staff walked right by, kind of gross to look at. The hotel double billed me for the room I had already paid for through kayak. They billed the credit card that they told me was just for "incidentals."The staff here really need some training in customer service and basic hotel management. One of the worst hotel experiences I've ever had. This hotel is very damaging to the Hilton brand.
Overall, good stay
Everything was very clean, beds were very comfortable. Staff was friendly and helpful. We requested a pack n playfoe our room for our baby, which was promptly delivered. The bar/restaurant downstairs is HAPPENING and very loud, but seemed family friendly enough.
Balconies on our rooms were nice, but faced a wall. Noisy high traffic area, but if you're looking to stay close to the airport it's totally fine. Rooms are on the small side, so was a bit tough with a young child in tow.
Super friendly and helpful
Staff there was extremely helpful and friendly. Even with a booking error on my end, they were right there helping me resolve it and getting us to our room as fast as possible. Definitely recommend staying here and will the next time I'm in town for work or leisure.
The DoubleTree Hotel is a premier hotel in the heart of downtown Tampa, just outside the bay area entertainment district. Rooms feature a workspace, a flat-screen television for in-room entertainment, a coffeemaker and the addition of bath amenities. With just a short drive to Tampa International Airport, it is easy to relax in simplicity at The DoubleTree Hotel.
A business center is offered with computers, a printer, and on site-fax for use any time both day and night. A fitness center is available and features a selection of strength training equipment, elliptical machines, and treadmills. There are several on site amenities to make every visitor's stay simple including complimentary around the clock airport shuttle services.
While staying, guests can enjoy the convenience of Bistro Italia, a restaurant with a casual and social setting. Guests can begin the morning right and indulge in fresh pastries, fresh fruit, and coffee, and room service is available for those who wish to dine from the comfort of their room. Gather after work or with friends at the Players Sports Pub and dine on casual pub fare and enjoy a selection of craft beer while watching a game.
Guests are urged to explore everything the city has to offer from Busch Gardens Tampa Bay and The Florida Aquarium to the Tampa Museum of Art and the Florida Museum of Photographic Arts, located in the Waterfront Arts District. Visitors can also stroll the many historic neighborhoods including Ybor City for vintage shops and nightlife and end the evening in comfort at The DoubleTree Hotel.
based on 466 reviews
Value for money
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Most Popular Landmarks
- Cigar City Brewing Company 1.4 km
- George M. Steinbrenner Field 3.7 km
- Henry B. Plant Museum 5.6 km
- Tampa Museum of Art 5.7 km
- Glazer Children's Museum 5.8 km
- Tampa Theater 6.1 km