Value for money
Distance to city center
Distance to airport
|"Very clean and friendly staff."||(in 148 reviews)|
|"We absolutely loved our room!"||(in 82 reviews)|
|"The restaurant food quality was fabulous!"||(in 48 reviews)|
|"Air conditioner was not very good."||(in 9 reviews)|
|"The room was very small."||(in 5 reviews)|
|"Bed uncomfortable , and unappealing."||(in 23 reviews)|
|friendly staff||in 317 reviews|
|family room||in 233 reviews|
|great location||in 133 reviews|
|swimming pool||in 128 reviews|
|food was great||in 106 reviews|
|great pool||in 99 reviews|
|bed was very comfortable||in 82 reviews|
|shower screen||in 47 reviews|
|air conditioner||in 29 reviews|
|long way||in 18 reviews|
|lovely grounds||in 18 reviews|
|townsville||in 16 reviews|
|bathroom sink was cracked||in 12 reviews|
|close to the airport||in 9 reviews|
|shopping centre||in 7 reviews|
|clean and tidy||in 5 reviews|
|showing its age||in 3 reviews|
The unit was clean, basic and comfortable. The grounds were well kept.
Location, Atmosphere,Restaurant, Freedom
clean, comfortable and cheap ( when booked through booking.com )
the restaurant, I found was the only thing I found little slow & poor, service etc etc
The atmosphere and location made my 1 night stay very enjoyable.
Nothing, we left after the first day as my husband had a bad back and we came home sooner. On the cancellation policy we printed out from Bookings.Com it said we would be charged a night if we did not show up or did not give 24 hours notice of turning up. After one nights stay we told the hotel we were leaving but they charged us for 2 nights as they said we did not give them 24 hours notice, this is a bit ambiguous as we did show up. They knew why we were leaving and we did also stay at the Mercure Cairns but unfortunately that did not matter.
this was one of the best hotels I've stayed in because if I did not want to go any where I could sit around the pool or have a meal all on site and it was a friendly place to be
not enough tea bags or real milk but that is the same everywhere
It was cheap and clean and modern. Lots of parking space and close to retuarants as well.
The cleaning service sometimes did not replace used items, sometimes the towels were not cleaned and replaced.
It was very relaxing, pool was very nice and the gardens were gorgeous. room was clean and modern and the reception staff were very friendly and helpful. Great place to stay
The Hotel was beautiful, the hotel offered a fantastic room service menu and you did not feel the need to leave the hotel with the pool side Bar and Resturant offering everything you would need.
We were staying with another couple and we made the booking at the same time, we did book 2 x Queen Rooms, however when we arrived we found one of the rooms had 2 x single beds we were able to push the beds together and this was not much inconvenince at all, however still not what we booked. We also were located on different ends of the Hotel we thought as we booked together our rooms would be much closer again not a huge inconvenince but a let down non the less. We also both had problems at one time or another with our rooms keys not working and needing to be "re-cut" the staff were very helpful however we did notice other guest also have the same problem.
Located in Townsville, Mercure Townsville is within easy reach of Townsville and The Strand. It also provides an outdoor pool, 24-hour room service and outdoor tennis courts.
A variety of personalised services are available for guests of Mercure Townsville, such as babysitting/child services, a concierge and an express check-in and check-out feature. Staff are available 24/7 and can book tours and tickets. A sun deck, a kids pool and a currency exchange are also offered at the hotel.
The hotel has 143 rooms, all of which are equipped with a shower, a hair dryer and ironing facilities. The bathrooms feature a bathtub and come with bathrobes.
Mercure Townsville has an on-site restaurant, convenient for those wishing to eat in. Each evening, guests are welcome to wind down in the comfortable lounge bar.
For guests who enjoy discovering local eateries, there is a great selection within walking distance. Castle Hill is an easy car ride away.
based on 728 reviews
Value for money
Policies vary by room type and provider.
Mercure Townsville is located at 166 Woolcock Street, 2.1 km from the center of Townsville. Castle Hill is the closest landmark to Mercure Townsville.
Check-in time is 14:00 and check-out time is 11:00 at Mercure Townsville.
Yes, Mercure Townsville offers free Wi-Fi.
Yes, Mercure Townsville offers free parking.
No, Mercure Townsville does not offer free airport shuttle service.
Mercure Townsville is 3 km from Townsville.
No, pets are not allowed at Mercure Townsville.
Yes, Mercure Townsville has a pool onsite.