Los Cauquenes Resort + Spa + Experiences

Health and safety

• Daily housekeeping
• Contactless check-in/check-out
• Face masks for guests available
• Physical distancing in dining areas
• Physical distancing rules
• Property is cleaned by professional cleaning companies
• Process in place to check health of guests
• CCTV in common areas
• Hand sanitizer in guest accommodation and key areas
• Screens or physical barriers placed between staff and guests in appropriate areas
• Use of cleaning chemicals that are effective against coronavirus
• 24-hour security
• Guest accommodation is disinfected between stays
• Guest accommodation sealed after cleaning
• All plates, cutlery, glasses and other tableware have been sanitized
• Delivered food is securely covered
• Guests can opt-out of accommodation cleaning
• Staff follow all safety protocols as directed by local authorities
• Disinfection of high-touch surfaces
• First-aid kit
• Thermometers for guests provided by property
• Safe

Services and conveniences

• Business center
• Car rental
• Wake-up service
• Concierge service
• Currency exchange on-site
• Meeting/Banquet facilities
• Ski equipment rental (on site)
• Room service
• Ski pass vendor
• Tour desk
• Key card access
• Express check-out
• Private check-in/check-out
• 24hr front desk
• Wedding services
• Ticket service
• Safety deposit box
• Bottle of water

Basics

• Mobile hotspot device
• Wi-Fi available in all areas
• Internet
• Fire extinguisher
• Free toiletries
• Smoke alarms
• Heating
• Air-conditioned
• Free Wi-Fi
• Linens
• Towels
• Shampoo
• Adapter
• Body soap
• Trash cans
• Conditioner

Accessibility and suitability

• Entire unit wheelchair accessible
• Multi-lingual staff
• Hypoallergenic
• Hypoallergenic pillow
• No smoking
• Lowered sink
• Non-feather pillow
• Designated smoking area
• Roll-in shower
• Increased accessibility
• Elevator
• Shower chair
• Accessible by elevator
• Toilet with grab rails
• Upper floors accessible by elevator

General

• Family rooms
• Hardwood or parquet floors
• Interconnected room(s) available
• Lake view
• Lockers
• Mountain view
• Ski storage
• Storage available
• Seating area
• Slippers
• Sofa
• Soundproof rooms
• Soundproofing
• Telephone
• Carpeted

Bathroom

• Hairdryer
• Public bath
• Bathrobe
• Private bathroom
• Raised toilet
• Shower
• Shower cap
• Bathtub
• Spa bath
• Bidet
• Toilet
• Toilet paper
• Toothbrush
• Walk-in shower

Things to do

• Gift shop
• Shops (on site)
• Eco tourism
• Board games/puzzles
• Fishing
• Golf
• Canoeing
• Scuba diving
• Diving
• Skiing
• Cooking classes
• Beauty salon
• Horse riding
• Hiking

Dining

• Wine glasses
• Electric kettle
• Packed lunches
• Breakfast included
• Special diet menus (on request)
• Restaurant
• Bar/Lounge
• Minibar
• Snack bar
• Breakfast in the room
• Tea/coffee maker
• Coffee machine

Pool and spa

• Spa
• Hot tub
• Indoor pool
• Outdoor pool
• Steam room
• Spa and wellness center
• Massage
• Sauna

Media and entertainment

• Flat-screen TV
• Cable or satellite TV
• Pay-per-view channels
• Radio
• CD player
• Smartphone dock
• TV
• DVD player

Outdoor

• Picnic area
• Private beach
• Garden
• Terrace/Patio
• Balcony

Family friendly

• Babysitting or child care
• Cribs available
• Kids meals
• Complimentary breakfast
• Baby safety gates

Parking and transportation

• Airport shuttle (surcharge)
• Free parking
• Private parking
• Shuttle service (additional charge)

Laundry

• Ironing service
• Laundry facilities
• Laundry service
• Pants press

Bedroom

• Extra-long beds (> 2 meters)
• Socket near the bed
• Clothes rack
• Wardrobe or closet

Workspace

• Fax/photocopying
• Laptop safe
• Desk

Fitness

• Fitness center