Motel 6 Williams West - Grand Canyon

Will never stay here or at any Motel 6 ever again.

We called ahead to notify the motel staff that we would be arriving late past normal check in time. After a very long exhausting 6-8 hour drive, the room they booked us was NOT clean. Beds were unmade, dirty towels in the room, place was a mess. We notified staff and they set us up in another room. Room was clean, but towels were dirty. One towel had a huge hairball in it which was very visible and other towels appeared dirty. Staff did not seem to believe this and the towel with hairball was brought down to the lobby to show the staff. Someone definitely dropped the ball on making sure rooms were properly cleaned and on their quality control check. How do you not notice dirty towels like that? Our second night, someone who identified herself as one of the "owners" was extremely rude to my family. The owner literally screamed at the top of her lungs at my family members for an innocent mistake because they were checking out the swimming pool. Owner threatened to call the police and falsely accused my daughter and my nephew of "vandalism". The owner gave us an ultimatum of 1) leaving the motel and getting a refund for the night, or 2) to head to our rooms and turn in for the night. Who speaks to or treats motel guests in this manner? Owner later apologized (because she knew the way she behaved was inappropriate, unprofessional, and uncalled for). I will never give my business to Motel 6 or any related chains again and will encourage my friends and family to do the same.