|"Staff is friendly and helpful"||(in 29 reviews)|
|"Great location and staff!"||(in 25 reviews)|
|"The view on the Matterhorn absolutely unique"||(in 17 reviews)|
|"Would have liked more closet space for hanging clothes."||(in 1 review)|
The people who work at the hotel was great. The location is nice, near to the train station and near to the gornergrat station. The breakfast was very nice.
The room was old. It needs a reformation (upgrade).
the location is the only and one good point of this hotel.
1. I've read through booking.com that the pool is warm and the sauna is good but,,the pool was not warm and i should pay 15scf/person for the sauna. 2. the man staff who is in reception is not good at all. I booked 3 nights but he thought 2 nights...so he called police while I was coming back from other spar. I got a phone call from police(never in my life) that the police was searching me and my family. When I got hotel, he(man staff,,,daniel? he shouted me and made my family scared...) Finally I showed my reservation confirmation which written 3 nights but he said, 'i don't care because the paper i have shows me just 2 nights' I asked to him to check another paper,,,,then he found another night but he never say sorry! 3. cleaning fee 150f
location and size of appartment
The advertised restaurant was closed and the standard of the hotel was way below expectations
Very close to train station and easy to take the train for glacier express
3th bed room was sitting room without inform in advance. Not fair for customer
It is a nice hotel. Very good if you are traveling in a group.
Cleaning charges are a bit high.
Short walking distance if you come by train. Excellent location if you are looking for some evening fun - close to the centre. Three minutes walking to the main ski lift Gornegrat Station. Ski bus, if needed for other ski lifts, almost beside the hotel. Very friendly staff. Nice pool and sauna for afternoon hours. Very good buffet breakfast. I really enjoyed my holiday in this hotel.
the view from our room of the matterhorn was fantastic . the food was very good. the staff were very nice.
being from the U.S. we only spoke english (our fault) but there were no english t.v. stations. . there was no thermostat to regulate the room temp. had to open back door to cool. beds not the best for loving.
The apartment was just what we needed with ateenage son to give us all some privacy.
hotel is in a great location for train station & mountain railway,room was a very good size
Pool was a great size but the coldest i have ever swam in.There is a steep slope to the entrance of the hotel which was slippery in the snow!
It was located centrally between Railway Station and main shopping area
I needed to extend my stay by one day. The receptionist couldn't extend at same rate (obviously quite a bit lower than rack rate) and requested that I rebook via internet - which I did (and got a lower rate). The receptionist could have had more authority or been more helpful.
When you stay at Hotel Ambassador Zermatt in Zermatt, you'll be near ski lifts, just steps from Matterhorn Ski Paradise and 7 minutes by foot from Zermatt–Sunnegga Funicular. Featured amenities include a business center, express check-in, and express check-out. A train station pick-up service is provided at no charge.
based on 988 reviews
Policies vary by room type and provider.
Hotel Ambassador Zermatt is located at Spissstrasse 10, 0.4 km from the center of Zermatt. Zermatt Railway Station is the closest landmark to Hotel Ambassador Zermatt.
Check-in time is 15:00 and check-out time is 11:00 at Hotel Ambassador Zermatt.
Yes, Hotel Ambassador Zermatt offers free Wi-Fi.
No, Hotel Ambassador Zermatt does not offer free parking.
No, Hotel Ambassador Zermatt does not offer free airport shuttle service.
Hotel Ambassador Zermatt is 87.6 km from Milan Malpensa. Hotel Ambassador Zermatt is 89.6 km from Lugano.
Yes, Hotel Ambassador Zermatt is a pet-friendly hotel.
Yes, Hotel Ambassador Zermatt has a pool onsite.