Rixos Sungate

Food was amazing Great pool

Poor customer service. My room was very hot and I complained but the answer was shocking. They can only turn the entire resort to heating or cooling. So I was stuck without AC and was promised a fan but it took 24 hours after complaining several hours I finally got it The fan was on a timer without an option to turn it off, so every 30 minutes i must get up from my sleep to reset it Key card was another mess, my key never worked and I was staying on the 8th floor. This means I must go all the way down and head to the next building to change the key. Worse part that I had to do this everytime. I was very upset and spoke to hotel assistant manager who appologized but my experience was very upsetting. Im visiting all the way from Chicago USA :((

There are very delicious and a variety of restaurants. The rooms are comfortable and hotel has amazing atmosphere. Turkish bath is perfect especially after an exhaustive swimming day. During the nights they have very entertaining open disco (alara).

animation team was very poor and unorganized. i was there in october and animation team told me it is different from june to september. so if you wanna join the activities of hotel, it is better to go in july or august. in october, more than half of the animation team were already left. i reserved 2 bedroom-villa but they gave me 2 bedroom family house(aile gol evi) instead of villa. but for the price that i paid, i didn't complain about it.

The drinks and the open buffet for al day and night long

the room was mislocated and the hotel facilities were so far and you have to do a lot of walking and it was like you are in a maze. Concierge was the worst I’ve ever met he should be in plumbing business not in the hotel business he was sooooo rude and the lady in check out desk at the other building orang one did not say good bye she said ok you can go now it’s like we were in a police check point, other than that everything was cool