Front desk woman was rude twice once on the phone and once when we got there. Felt like I was bothering her to help is check in.
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Amenities at DoubleTree by Hilton Washington DC - Crystal City
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Tea/coffee maker
- Coffee machine
- Coffee shop
- Free airport shuttle
- Shuttle service (free)
- Business center
Reviews of DoubleTree by Hilton Washington DC - Crystal City
7.8
Good
2173 verified ratings
Wonderful
981
Very good
349
Good
293
Okay
164
Fair
141
Mediocre
69
Poor
176
Summary of reviews
Guests say
Guests consistently praised the hotel's convenient location and occasionally highlighted friendly staff members, with some standout positive experiences, particularly with certain employees. However, parking was a major source of frustration, with many guests citing high costs, lack of availability, and confusing procedures. Cleanliness received mixed feedback, with some rooms and public areas noted as clean, while others were described as dirty or having unpleasant odors. Service was variable, ranging from excellent and attentive to unhelpful or disorganized. Overall, while the hotel has some strong points, recurring issues with parking, service inconsistencies, and cleanliness detracted from guest experiences.AI-Generated from customer reviews
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7.8 out of 10
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8.1 out of 10
14 reviews
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1 review
7.8 out of 10
12 reviews
All reviews
Pros (+) Comfortable bed and close to metro
Cons (-) I stayed on the 9th floor. The hallway floor was filthy with debris and needed cleaning badly. The staff at check in were busy chatting thereby causing needless delay. I won’t use the facility again.
Pros (+) Close to hop on bridges to D.C. and near Pentagon City for Metrorail.
Cons (-) Air conditioner in room very worked poorly. There was no exhaust fan in bathroom. Valuables safe was broke. View window of Washington D.C. in room had condensation all over it, which obstructed photos. Staff were short with us. Hotel convenience store, cafe, and parking were extremely overpriced. Hotel refused to count my stay for points with HHonors because I booked through third party, Hyatt Hot...
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Pros (+) I liked that the hotel was right across the street from the Pentagon where I was working. The amenities available at the hotel made it very convenient to get in and out of there. I was able to get in Uber to get into town but was also able to walk to the mall.
Cons (-) There was very little that I did not like about the hotel. They were a few aesthetic things that brought the quality down such as the door to the gym sticking and the water hammer experienced in my room when I took a shower.
Pros (+) this hotel was great for a Arlington national cemetery memorial service family stayed at this hotel in the lobby area provided a wonderful gathering place to be able to talk visit and just really really relax one of the greatest things is the shuttle service to the airport .you're also near a shopping facility that you can walk! it was just a part of a very special visit to Washington:)
Cons (-) The only complaint was when we got back to our room at about two in the afternoon then they had not made up the room so we had to wait although I asked one of the maids if she could do it she explained that one maid called in sick..and she immediately called supervisorb and got the room tidied up but other than that it was a great great great hotel.
Pros (+) Facility was nice.
Cons (-) Not knowing about the parking cost.
Pros (+) Friendly staff, clean and comfortable room.
Cons (-) Temperature of the indoor pool.
Pros (+) Convenient location. Entire staff (front desk housekeeping, transportation, etc) is excellent!
Cons (-) Dang room keys can be a pain at times lol
Cons (-) I had to pay an extra $30.00 per night for parking. I was mad about this extra cost added to my bill. I was mad. Talked to the manager and they said they cannot fo anything about because o booked through your website. I will not be staying at another Double Tree in the future or using your website to book another hotel.
Location
300 Army Navy Drive, Arlington, VA 22202-2891
What's nearby
- Drug Enforcement Administration Museum0.5 km
- The Pentagon0.8 km
- Fort Runyon0.9 km
- National 9/11 Pentagon Memorial0.9 km
- Fort Jackson Virginia1.3 km
- United States Air Force Memorial1.3 km
- Abingdon Plantation1.6 km
- Arlington Farms1.9 km
- Arlington National Cemetery2.2 km
- Tomb of the Unknown Soldier2.5 km
- Women in Military Service for America Memorial2.5 km
- John F. Kennedy Eternal Flame2.5 km
Policies
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 11:00 |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about DoubleTree by Hilton Washington DC - Crystal City
Low season | High season | Average price (weeknight) |
|---|---|---|
December | December | ₪453 |
Cheapest month to stay with an average 0% drop in price. | Most expensive month to stay with an average 0% rise in price. | Average Sun - Thu price over the last 2 weeks. |
DoubleTree by Hilton Washington DC - Crystal City
Which month has the cheapest rates at DoubleTree by Hilton Washington DC - Crystal City?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at DoubleTree by Hilton Washington DC - Crystal City is December, with an average nightly rate of ₪355. The most expensive month is October at ₪801 per night.
What is the cheapest day to book DoubleTree by Hilton Washington DC - Crystal City?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book DoubleTree by Hilton Washington DC - Crystal City is Thursday, with an average nightly rate of ₪374. The most expensive day is Monday at ₪947 per night.
How far in advance should you book DoubleTree by Hilton Washington DC - Crystal City?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at DoubleTree by Hilton Washington DC - Crystal City, book around 9 weeks in advance. This could save you approximately 35% compared to booking last minute.
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Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|
0.9 km | Washington, D.C. Reagan-National | 1.9 km |