1.9 Horrible2021 Aug 22
To make sure I would have the SUV of my choice I booked for both a Friday and Saturday pickup. On Thursday, I went to the pick up office and spoke to the manager. I was assured that my SUV would be available, if not there was an acceptable equal and if neither was there then I would be upgraded. I got a phone call on Friday morning saying that neither budget or sister company avis had anything in any size to offer. I tried calling budget's corporate office but never reached a human being in any of their various departments. I tried calling the local office manager again and was told that I had cancelled my reservation. This was absolutely untrue. In fact he had cancelled it; probably eliminated that office needing to explain their own problem to corporate. I managed to make a last minute reservation through Thrifty/Dollar that would up costing me over a thousand dollars more and provided me with a size smaller SUV. Even though budget is the rental company that I have used the most across the years, I will never under any circumstances rent from them again. Kenneth Cole Arlington, Va
1.9 Horrible2021 Aug 14
I liked the car upgrade. The Dodge Challenger was very fun to drive. The car cleanliness was awful. The car reeked of smoke and it was not clean inside or outside. The windshield had smudges and watermarks that made it difficult to see driving when the sun was low in the sky. The cupholders had food stains in them. The smoke odor caused me to suffer from allergies and I lost sleep and productivity at work. The mileage on the car that was applied to my receipt was inaccurate. I drive the car less than 150 miles, but the receipt said 320 miles.
1.9 Horrible2021 Aug 09
I booked the Nissan Pathfinder for the trip because it is big and save gas for the long distance. When I came there and received the Ford Explorer. I asked why they changed. A receptionist told that was the same just believed them. However, the car was small, left passenger door unable open, trunk car’s small, including the smoking smell. The car ran out of gas very quickly. The car used expensive gas and ran 17-18mpg. That was suck. I lost my believe in them. I gave them the feedback from Johann Gorjon: “ I deeply regret that we were not able to meet your expectations regarding your past rental. When you make a booking , its in the car class and not the make and model. If it showed a pathfinder or similar.” It seems like that my fault. That is really ridiculous and unprofessional. I had asked 2 times for confirmation and that was all I received. no credibility
3.9 Mediocre2021 Jul 17
Vehicle they gave me had worn out front tires. They were worn to the point that the wear bars wear showing across the entire tire. Lots of fun in the rain. If you are going to hang on to vehicles until they have 40,000 plus miles on them, maintain them!
10.0 Excellent2021 Jun 22
The carNothing much, their business was good
4.0 Okay2021 Apr 26
Nice staff, quick service.I was told that I could return my car @4pm Sunday since I picked it up @4pm Thursday. Come Sunday, the Budget location I was suppose to return the car was closed already (2pm). I had to contact customer support and change the location and pay additional fees I did not anticipate. Including a late charge due to being further away from the new drop off location. The misinformation has caused me to pay more out of pocket when I was not aware. Extremely confused and was put on hold for awhile. As everyone was very helpful, I did not like being misinformed and being charged for something that was out of my control.
10.0 Excellent2021 Apr 14
I loved the person that helped us checkin she was amazing and accommodating.Not sure why the price changed but I am waiting for the final charge on my credit card to see what it will be. Also the drop off were not as helpful or courteous.
4.0 Okay2021 Apr 13
Not muchCar was dirty and no windshield fluid. Traveling from Washington DC to Asheville NC, long distance, was not fun unable to see and pulling off to clean.
2.0 Mediocre2021 Apr 04
Booked through Priceline and after calling budget directly, they said the rental was cancelled/denied. Priceline on the other hand said it was still valid and budget had not cancelled. I think budget gave too good of a price by mistake and cancelled/denied my rental but did not notify Priceline.
2.0 Mediocre2021 Feb 16
I was originally booked with Hertz, but when I got there I was told I would have to wait 45 minutes for my vehicle. The woman at the Budget counter overheard and said that Budget had vehicles available right away and it would only cost $20 more. I cancelled my Hertz reservation and then got a rental from Budget. The car I was given was very dirty and smelled like cigarettes. I requested a different car. It was cleaner, but still had a slight smell. For the new car, the Budget agent did not update my rental information, so when I got to the exit gate, I was told I had to go back to the counter. I was turned away from the exit gate three times because the agent was not paying attention and repeatedly failed to correctly update my rental agreement. I spent an hour dealing with these errors. If I had stayed with Hertz, I would have left sooner and my rental would have cost less.