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2.0
I had reservations but when I get to the place to pick up my car they told me they didn't have car for me and there's nothing they can do bad altitude rude people no good experience 😒Reviewed 2023 Aug 10
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2.0
Pick up was a breeze but drop off was not well marked, no parking spots left, no one would answer their phone when called to inquire. The gas station (Love’s) was across the street but no gas was available - which was surprising. I returned the car with a quarter tank and had to eat the fuel cost bc I was bumping up against my time. I was floored at the $154 fuel charge for filling up 3/4 of a tank on a full size Kia. My bad for sure - but they really stick it to you for that so be careful! Stop at mile marker 9 for gas. A lot of the other ones that advertise gas didn’t have a station near the exist.Reviewed 2023 Jul 04
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10.0
Very smooth check out process. Very helpful when needing to change check in time and location.Reviewed 2023 Jul 03
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2.0
The Avis/budget office on 12th St in Washington overbooks and people have to wait hours for any car, not the one they've chosen. Bait and switchReviewed 2023 Jun 17
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4.0
Car was old and damaged. Didn't get the car we wanted. Waited almost an hour to get it. Staff was at least nice.Reviewed 2023 Jun 10
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10.0
It’s great locationReviewed 2023 May 09
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4.0
Able to obtain a rental was what went right. The rental I was five only had 57 miles left in the tank and I brought it back with 100 miles on it and was charged a fuel fee. This should not have been done.Reviewed 2023 Apr 18
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4.0
The van seats were dirty and wet when I got in it. Although I had pre ordered the van over a month ahead they had to go get it from somewhere else which took an hour. The people were kind and helpful as I waited.Reviewed 2023 Apr 07
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10.0
Everything was great!! My birthday was 2 days before I rented the car so the lady at the window gave me a birthday discount. Definitely will rent again.Reviewed 2023 Mar 21
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2.0
I requested a compact car, but none were available. The minivani was assigned was so complicated and confusing that on several occasions I feared I would cause an accident. I am hoping to receive a refund for what turned out to be a very stressful experience.Reviewed 2023 Feb 21
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4.0
I showed up at 8 am to get the car I reserved and it was not available. My options were either to drive a truck (not optimal for a long road trip), pay $200 more for a different car, or wait for one to become available. The clerk also didn't want to give me a certain car to take one way. It was a pretty frustrating experience overall considering I made a reservation far in advance.Reviewed 2023 Jan 03
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4.0
Second time booking with budget and they have manage to bill me twice each time for vehicle that had prepaidReviewed 2022 Oct 24
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