Book Hertz car rentals in Arlington

Reviews for Hertz in Arlington

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5.6

Pros:The car itself was nice.Cons:6 hours before the pick up time, I received a call telling me that the car likely would not be available. We had reserved a mini van so we could drive our son from D.C. to college in Chicago. I expressed extreme concern because it was now too late to change our plans and rent from another company. The agent indicated that he would call back shortly with an update, while he tried to locate a minivan. He did not call back. We contacted him 6 hours later and he had not even tried to locate a minivan. He then agreed (again) to look for a minivan. He called back 2 hours later and indicated that he thought it was likely he could secure a large SUV, but that instead of it being available that evening as we had reserved and requested, it would be available in the morning. Then, when we showed up at the pick up spot the next morning (Key Bridge Marriott), the agent was not there. We called his number, only to find out that the agent and the SUV were at the Crystal City Marriott. We were already delayed overnight in leaving on our trip, but we then had to drive to Crystal City to pick up the SUV. While the SUV was excellent, the experience was horrible. I have rented from Hertz for 30 years, and this was the absolute worst experience I have ever had.Reviewed 2019 Nov 09

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2.0

Pros:I'm still fuming. At 5 pm the night before my early morning departure on a one way 600-mile road trip, Hertz in Arlington called me to say that they did not have an SUV for me to rent. No car at all, no help finding a replacement and barely an apology. Terrible, terrible service. I am still shocked.Cons:Hertz could have made it right. The last-minute rental I was lucky to find from Budget cost almost triple the price, but I had no options. Hertz customer service offered a weak apology and a $50 voucher for my next rental. Very, very poor effort. I expected better from Hertz. Never again!Reviewed 2019 Aug 21

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2.8

Pros:Absolutely nothing. Had a booking reserved and had to call and talk for 15 minutes on the phone with the employee who told me there was nothing he could do.Cons:The employee at the pickup location literally told me on the phone that I should have called ahead to make sure he had a car. He said he didnt have any cars and couldnt do anything. I told him this was unacceptable and was pointed to a helpline, who just left me stranded in DC waiting on a call.Reviewed 2019 Aug 07

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2.0

Pros:Nothing, everything was terrible, they did not have my mini van. It was the worst experience I've ever had renting a vehicle as I was depending on the minivan to move, I had the loading dock at my apt. scheduled and no vehicle. Hertz never notified me that my vehicle was not there.Cons:Everything, could have called me, could have told me a different location to get the minivan. I probably will never rent with Hertz again.Reviewed 2019 Jun 03

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4.4

Cons:No one was at the counter when I arrived and I had to wait for 45 minutes. I was in such a rush at that point that I only checked the outside of the car, but when I got home realized that the interior looked as though it hadn’t been cleaned for months.Reviewed 2019 May 19

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8.8

Pros:ONLY1 EMPLOYEE. HE WAS FRIENDLY. HE WAS RUNNING 2 LOCATION SAME TIME. HE NEED TO GO ONE PLACE TO ANOTHER PLACE. HARD TO HANDLE AND ANSWER PHONE TO CUSTOMER AS I NOTICE.Cons:Need help to run more employee for 2 location.Reviewed 2019 Apr 26

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9.6

Pros:Yes, Mike, the Hertz attendant was very good.Cons:Not sure.Reviewed 2019 Apr 02

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2.8

Never HertzPros:The worst first experience.Cons:Waited 3 1/2 hrs for a vehicle at hotel after reserving 48 hrs prior on Kayak.com. Sent me to airport location that couldn’t help because you have to have a round trip ticket. I live locally. Then the agent at the initial location calls me back saying he had a vehicle. Had to take the shuttle from airport back to the hotel. I wasted a total of 5hrs and still didn’t leave with a vehicle. I walked over to Enterprise and was in and out in 10 mins. By the way, if you are paying with a debit card Hertz runs a credit checks but they do not tell you this. This will ding your credit score. Enterprise takes a deposit for the vehicle and refunds it back.Reviewed 2017 Oct 31

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8.4

Pros:Like that pick up and drop off is easy because you just use the hotel valetCons:Basic car, I've gotten cars with better features and upgrades from other companiesReviewed 2016 Nov 16

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2.0

Pros:NothingCons:First, it was hard to find the location of Herz. I reserved the car for 8 and arrived at 9:15. The lady at the counter said I'm late so I can not rent the car. I called Herz and reserved for 10 a.m.. She wouldn't let me rent the car, saying that they are low on cars, but she gives other people their keys. I asked her to reserve a car for me at the airport. She reserved for me the most expensive car. My initial reservation was $120. She reserved for me for $300+. At the end I rented from enterprise. Enterprise has excellent customer service.Reviewed 2016 Jul 13

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9.2

Pros:Customer service was excellent and agent was very helpful and diligent.Cons:Car was not washed before pick upReviewed 2016 Mar 08

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2.0

HERTZ DID NOT PROVIDE THE RENTALPros:Nothing.Cons:I did not receive the minivan that I reserved through KAYAK's website, nor did I receive ANY minivan from Hertz. I sent an email to KAYAK and heard back from "Shannon" from customer service, saying that any and all mistakes were made by HERTZ. My message was, in part, the following: "I rented a minivan from Hertz (Confirmation # G8204778611) yesterday (Tuesday, January 19th) for pick-up at a Hertz location in Arlington, Virginia (1401 Lee Highway, Arlington VA) on Thursday (Jan. 21st at 10am). I was to drop off that minivan on Saturday (Jan. 23, 2016 at 9am) in Lincoln, Nebraska. The rental cost was $382.67. I also purchased rental insurance, amounting to another $27.00. This afternoon (approximately 4pm, Wednesday January 20th), the 1401 Lee Highway Hertz location called, telling me that they DO NOT HAVE a minivan for me. I have been transferred from office to office, and no one can help. I need a minivan tomorrow (Thursday) at 10am, otherwise I will be stuck in DC for at least three additional days as a major snowstorm approaches. So, why would KAYAK.COM advertise a minivan rental from a Hertz location which did not have a single minivan on hand? Hertz (both that local business, as well as the Customer Service center) cannot help me with a thing...." If I cannot rely upon listings on Kayak.com, then I will need to re-direct my personal business to a responsible booking website, as well as inform my employer, my clients, my family, my friends, my fellow professional colleagues, professional affiliations, and any other person/institution in which I am affiliated, etc., that Kayak should be avoided. I expect more than just an email from a customer service representative, trying to pass the buck off to Hertz and not even providing me with a phone number to speak to someone at Kayak about my situation. I was almost stranded in Washington, DC, without a place to sleep and without any means to leave prior to the snowstorm. Kayak's response showed only indifference.Reviewed 2016 Jan 24

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• What is the most popular rental car from Hertz in Arlington?

  Supplier choice (Class Special Car or similar) is the most frequently booked rental car type from Hertz in Arlington.

• How many car rental locations does Hertz have in Arlington?

  Hertz has 2 rental locations in Arlington. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Dulles Intl airport (IAD)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Dulles Intl airport (IAD)?

  Yes

• Does Hertz have a car rental location at the airport: Baltimore/Washington airport (BWI)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Baltimore/Washington airport (BWI)?

  Yes

• Does Hertz have a car rental location at the airport: Reagan-National airport (DCA)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Reagan-National airport (DCA)?

  Yes