10.0 Excellent2019 Jul 29
Pros: Drop off was easy just park the car and drop the keys in the box and away you go
6.4 Good2019 Jul 28
Pros: Good priceCons: Had a very difficult time finding the location.
2.0 Mediocre2018 Sep 09
Terrible experienceCons: The guy at the rental agency was very irritating, thats the first thing. The second and main problem was that I could only rent the fiat 500 i booked online under a condition that he (the guy at the agency) blocks 2000 euros (no, that's not a mistake, 2000 euros) +165 more euros on my credit card, almost ruined my vacation. luckily there were more car rental agencies around and I could rent a car without having to block 2 month salary to rent it.
2.0 Mediocre2018 Jul 20
Worst service everCons: The kayak website offers insurance with alliance so you don’t have to pay the extra fees of insurance with your rental company. I have rented with other car companies as budget and sixt and they have been fine with it, placing a $300 dollar deposit on the credit card. Dollar rental wanted a $2000 deposit on the car if I didn’t get the insurance with them for $14. When I agreed they told me I would have to leave a $1350 deposit because that insurance is not the complete one that the full insurance would cost a total of $35 extra a day. I also rent with enterprise and they charge $19/day, they don’t accept alliance insurance and have the $200 deposit. At that point I left the office whent to sixt rental, next to them, and they accepted the alliance insurance and just have to leave the $300 deposit on the car. Never going to even think of renting with dollar again, also the gentleman at the counter was super angry and rude from the start.
8.8 Excellent2018 Jun 28
Pros: free upgrade. good value for money.Cons: the pick-up was tedious and they acted like my first thought was to steal their car, wreck it or both.
Dropoff was ok!
4.0 Okay2018 Mar 26
Bait and switchPros: Getting car was easyCons: Did not get the car advertised. Was supposed to get an intermediate BMW / Mercedes but was offered an "equivalent" option instead because no other cars were available and that was a Ford Focus.
2.0 Mediocre2017 Jul 11
Nothing good to say...Pros: n/aCons: Hard to locate even from the street. No 24/7 phone customer care. Flight arrived after closing, location cancelled the rental. Turns out it was summer holiday, spent the rest of the day trying to find a replacemet rental.
4.4 Okay2017 Apr 24
Hidden charges...Pros: The pick up location was close to my house and the quality of the car was good.Cons: The price quoted to us was misleadingly low. We had to purchase various forms of insurance to prevent a huge amount being 'blocked' on our credit cards. Also, if we wanted to drive to Hungary (which is the next country bordering Austria and part of its former empire for God's sake) we had to pay an additional amount.
All in all, we spend about €300 more than we bargained for in renting this car and I am furious. Car rental companies and Hertz in particular have a nasty habit of nailing you with hidden costs. I will definitely not be using Dollar again!
2.4 Mediocre2017 Jan 19
Horrible experience, bad communicationCons: -location hard to find- it's inside Hertz balcony with no signs whatsoever.
-Price was good, but I was asked for 2000euros of deposit (first 1000, after a mistake from the employee, then he apologized and said 2000)
-I understand it's Hertz policy, but a rent a car costs 41.92euros, and the insurance 92 euros???
-left without renting the car, tried to cancel the reservation, but internet site very bad organised.
-Kayak so far amazing experiences. Hertz never liked. Million dollar never again.
2.0 Mediocre2017 Jan 07
Cons: worse experience ! did not recieved propper info in my email regarding what im covered...insurances...
ended up paying almost dubble...plus another 30 £feeee for dollar rent car ??still did nor recieved my deposit of 1700euro after more than one week...
ive been given a cheap car that was struggling on the autoband..