2.0 Mediocre2020 Sep 14
Pros: I didn't get the carCons: SOMEBODY TELLINGME THE RENTAL DIDNT GO THROUGH BEFORE I SHOWED UP THERE IN AN UBER AND GOT STRANDED
4.8 Okay2019 Sep 29
Pros: Decent car and decent drop off experience.Cons: Upon pickup in Hartford, the employee was very unwilling to review scratches and damage prior to the trip and there was a lot. Employees were using vulgar raciest language with each other directly in the presence of several customers. Generally, terrible pickup location in an unsafe neighborhood.
2.0 Mediocre2019 Jul 10
Pros: Did not pick up car I specifcally explained a Bradley air port area pick up and when I got to Bradley to pick up the car I was told the pick up was in Hartford the rental at the airport cost me $450 dollars more. Very unhappy
9.2 Excellent2018 Aug 07
Pros: Good car, clean, well maintained. Friendly, efficient staff.Cons: Not enough staff at the Liebert Road site. When I picked the car up there was a thunderstorm coming up, and one poor fellow had to deal with a line of people impatient to get going, another line of people wanting to return, as well as the necessary inspections of outgoing and incoming vehicles. He should never have had to do this alone. That said, he did a great job considering the circumstances.
5.6 Okay2017 Oct 11
Not the bestPros: upgrade for 7/dayCons: The cat urine smell in the car The cost. I booked the car as a vacation package deal and was not expecting the over 400 charge - I was under the impression the car was a "deal" this did not happen. I will not use a Package deal again.
2.0 Mediocre2017 Aug 06
Horrible customer servicePros: The advertised priceCons: I was renting through my company and needed the underage fee to be waived. I called customer service before I arrived at the Budget office to apply my company code, they couldn't assist me and referred me to the nearest office. The rep at the office said an underage charge wouldn't be added, went ahead and swiped my card then realized I was being charged double the price. So I decided not to proceed with the rental, but was still charged an absurd qmount of money.
6.4 Good2017 Jul 26
Budget operationPros: nice enough staff albeit aloof. quick and efficient serviceCons: rough crowd renting cars. one couple was fighting in the store. the guy working the counter let them be themselves (probably for his own self preservation). hard location to get to
3.6 Mediocre2017 Jun 14
Pros: The car itself was fine, and the attendants at the rental facility were very nice. Talking to representatives on Budget's national call center line to try to make modifications to the rental was a nightmare though.Cons: The rental facility was in the middle of nowhere. The facility had a toilet and sink but no toilet paper or hand paper towels. Talk about budget.
10.0 Excellent2017 May 29
Pros: Very comfortable, smooth ride and not that bad on gasCons: I tried to keep the car for another 2 days and it would of been about half of what i paid for 10 days
2.0 Mediocre2017 May 22
Poor svcPros: Nothing. Check-in took 50 minutes with only two customers ahead of me.Cons: Everything