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Hartford Bradley Intl
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Top 5 airlines flying to Hartford Bradley Intl

Scores according to KAYAK customer reviews

7.7
KLM
Overall score based on 3,678 reviews
7.9
Boarding
7.6
Comfort
8.4
Crew
7.2
Entertainment
7.4
Food
Airline reviews

Pros: "Information sharing by pilots and crew. Economy class leg room is good."
Cons: "All good up to the level"

Pros: "Almost everything, especially the crew."
Cons: "Don’t feel like anything should be better to be honest"

Cons: "Time"

Cons: "Delay due to strike"

Pros: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."

Pros: "Friendly crew"
Cons: "Can’t think of anything"

Pros: "Nice staff and no delay"
Cons: "Instead of crisps maybe a bit of cheese or crackers"

Pros: "General flight journey"

Cons: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."

Pros: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"

Cons: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"

Pros: "the crew was nice"
Cons: "Seat confort on long flights, leg rooms,"

Pros: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Cons: "No downsides at all"

Pros: "great crew and comfortable flight."
Cons: "sceens in the plane to show map and direction of travel"

Cons: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."

Pros: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"

Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."

Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"

Pros: "NOTHING"
Cons: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."

Pros: "Efficient boarding system, clearly signposted. Professional staff"

Pros: "Overall booking and airport was ok. Food was also actually quite good."
Cons: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."

Pros: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Cons: "Except for the man next to me - great!"

Pros: "Everything was clean and well organized."
Cons: "The flight was delayed 1 1/2 hours."

Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."

Pros: "The seats seemed to have more space on this plane which was nice."
Cons: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."

Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Pros: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Cons: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."

Pros: "Food and staff behaviour"
Cons: "Entertainment"

Pros: "The leg room, was surprisingly roomy"
Cons: "The food and that there was no entertainment."

Pros: "Nice flight, nice crew, and a nice experience."

Pros: "Nothing"
Cons: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"

Cons: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"

Pros: "Friendly staff"
Cons: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."

Pros: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"

Pros: "Seats were comfortable"
Cons: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"

Pros: "Airlines issue"
Cons: "Profiling certain customers"

Pros: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."

Cons: "KLM crews look unhappy with their work. Everything they do is a favor not duty."

Cons: "Tiny old cramped plane."

Cons: "Dutch sub titels would be nice."

Pros: "Good efficient flight crew friendly and helpful"

Cons: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."

Cons: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."

Pros: "Nothing"
Cons: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"

Pros: "That we didn't crash"
Cons: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."

Cons: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"

Cons: "Terrible service in flight and customer service wise .. app functionality was below"

Cons: "sardines!"

Pros: "Good food, good entertainment system, comfortable seating."
Cons: "Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side."

"Canceled my trip never flew. They were rude and uninformed. Caused me grief wanting another covid test even though I had one plus I am vaccinated. No excuse. They should have had a test station by their ticketing counter. Had to hunt for transportation which was very difficult since it was 10 pm. Rented car for 350 to get home. I would think twice before booking through Kayak and with BA. kayak should have had more assistance and not just sell the ticket. Both receive an F ."

Cons: "The pancake was not cooked enough couldn’t eat it"

Cons: "Boarding process.."

Pros: "Flight was not full, so despite a sub-par Business Class product the flight was very pleasant with empty seats all around"
Cons: "On line check-in/seat selection was a disaster"

Pros: "The flight was relatively on time and the crew was nice"
Cons: "The food was not the British Airways high quality"

Pros: "Everything. No issues."
Cons: "Nothing"

Pros: "great crew great seats great entertainment great pilots great food and the greatest airline in the world"
Cons: "free wifi"

Pros: "-"
Cons: "Entertainment didn’t work, big delay broken seat"

Pros: "Great !"
Cons: "Kosher meal a bit hard to open"

Pros: "BAc- great brand and very professional."
Cons: "Nothing for me"

Cons: "The entertainment system wasnt working on the first flight, and had poor content on the second flight."

Pros: "Nothing particularly"
Cons: "Food was awful"

Pros: "Nothing. Flight attendant throws the tray of food all over me. Never apologize Worst flight ever I'm a Gold Frequent Flyer. No more!!! Good Bye British Airways Hello Cathay Pacific!"

Cons: "No food or refreshments served during the flight."

Pros: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"
Cons: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"

Pros: "The attitude of crew long ques for toilet"
Cons: "Long queues for toilet"

Pros: "The crew was kind and professional, cosy seats with enough place for the legs... Good content in entertainment system."

Pros: "Flavor was fine"
Cons: "Out of 6 special vegetarian meals provided on 4 recent flights, all were pasta. One main meal of pasta even had A SIDE of pasta salad."

Cons: "the food"

Pros: "Not much. Even magazines were not available for 2 last raws."
Cons: "Even magazines were not available for 2 last raws"

Pros: "Service, clean restroom, courtesy of crew members"

Pros: "nothing"
Cons: "carry-on not allowed on board"

Pros: "Service"
Cons: "None"

Pros: "Nothing really was good or stood out in a positive way."
Cons: "Horrible lie flat seats with absolutely no stowage room. Seats are super cramped with 8 in a row you feel like being transported in a cattle car. Crew was most decidedly unfriendly. We were boarded on time despite the fact BA knew the flight was delayed and sat at the gate for an hour. Food was equivalent to hospital food. U must be crazy to fly business in BA. Never again."

Cons: "No breakfast on out bound leg"

Cons: "Don’t do it!! Totally disorganized airline with uncomfortable seats."

Pros: "The crew were very helpful"

Pros: "My upgrade."
Cons: "That I needed to be searched again before boarding the plane. The long layover."

Pros: "On time"
Cons: "Paid for bulkhead seat and was not given a bulkhead seat."

Pros: "Good and crew were fine"
Cons: "Seats were too close, not comfortable"

Cons: "the flight delayed a lot and i missed my connection flight as a result"

Pros: "World Traveler Plus on BA is not as good as premium economy on other airlines."
Cons: "Check in. Too many people checking in and too few BA employees to handle crowd. Severely understaffed."

Pros: "Most things"

Cons: "The airplane was shaking all the flight"

Pros: "The new flight procedures informational film at the beginning of the flight (BA/Comic Relief)"
Cons: "The flight was to Heathrow which was not prepared to accept us at all. We waited 45 minutes in passport control. I expect BA to make sure the port of destination is prepared to receive its passengers"

Cons: "I booked a regular flight and at the end the system or dont know how, booked me PLUS ECONOMY, when I wanted to change my ticket date, it was so expensive and almost no dates were available. Also, you didnt give me chance to downgrade in order to change the dates more easily. I always fly through BA and I love the easy it is to change dates, but this time you disappointed me. I usualy choose BA because its easy and non expensive to change dates in my flight but now I may be open to book with other airlines."

Pros: "The flight was smooth from boarding to landing early at Heathrow."
Cons: "It was a fully booked flight, which means the person next to you tends to overflow into your seat"

Cons: "I paid 100$ because I had to cancel my request. It was a technical error of your reservation system which unexpectedly changed my return from the 5th of November to the 6th of November. The fine was unfair and you're required to refund me."

Pros: "The staff were some of the friendliest I have encountered in recent traveling experiences. They were very attentive to every passenger."
Cons: "We only paid for economy seats, and unfortunately, it's hard to expect much more than what we got. The friendly service made up for the lack of comfort these seats provide."

Pros: "Upgraded to world traveler plus was way more comfortable. The flight crew were so so nice and helpful. I am handicapped and they just couldn't do enough to make me comfortable."
Cons: "They the seats I reserved months ago were changed."

Pros: "The crews are OK."
Cons: "Flight attendants worked just as salespersons. Almost 4 hours flight without food and drinks (did not bring even a glass of water). It is a full price company, but served as l low cost airline. BEWARE!"

Pros: "I loved the on-demand entertainment which starts as soon as you board the plane and continues all the way into landing / taxing to the gate."
Cons: "The system would not allow me to check-in / get my boarding passes 24 hrs prior to barding, which basically left me with a middle seat all the way to Seattle. I considered this a terrible process and didn't get a good explanation why I was blocked from doing my check-in online."

Cons: "No food selection. No vegan meal that i ordered for my daughter."

Pros: "Most everything"
Cons: "Seat choice"

Cons: "BA cancelled the flight, did not reroute us, provided a phone number for tel aviv (closed for the weekend). Terrible customer service. And our ticket was bought thru vayama who also did not bother to help us. Bad bad customer service for BA."

Pros: "entertainment"
Cons: "boarding with bus instead of sleeve"

Pros: "Security staff was rude in England and our suitcases was lost And they did not even let us know"

Pros: "The crew was very efficient"
Cons: "The was really bad."

Cons: "I received no information from British Airways! Luckily someone saw that all flights on BA had been canceled. This is the second time this has happened with British Airways. They have zero customer service and terrible communication."

Pros: "The cabin crew, as always, were unfailingly helpful and polite. We paid extra for exit row seats, which were wonderful for my 6'6" husband's long legs."
Cons: "The food wasn't really edible, but the flight was only 5 hours long, so it wasn't a great issue."

"Flight was delayed"

Pros: "The crew was so nice and helpful and the Captain’s in-flight announcements were helpful."

Pros: "No problem with the flight itself"
Cons: "Fewer gate changes"

Pros: "Amazing crew"
Cons: "Perfect"

Pros: "Crew were very nice."

Cons: "flight delayed, gate busy when we got there, took train to next terminal and gate, plane was there for another 20 minutes but...door was closed and couldn't board...rebooked to different airport"

Pros: "Polite crew"
Cons: "No air traffic"

Pros: "The plane did not crash."
Cons: "Pilot to passenger communication. On time departure. Cleanliness and comfort of plane. Bigger plane to accommodate roll aboards. Flight attendant’s attitude. Ticket price, but there’s no competition on the route."

Pros: "Everything was awesome. No wait, fast boarding, nice crew!"
Cons: "Absolutely nothing. TSA in Tulsa can always speed up or open more lanes!"

Cons: "Communication among crew members was terrible. We had to ride a crowded shuttle over to the plane only to be told we could not get off because the crew was running late. The crew shows up and begins their pre-flight preparations, but we then could not get off the shuttle because of broken air system"

Pros: "Pilot and crew were great even though we had lots of delays due to weather"
Cons: "Gate agents were a little rude to some customers"

Pros: "The crew was pretty nice. The seats were actually comfortable."
Cons: "I don't know; it's economy in a plane. It is what it is."

Pros: "Flight was delayed, and unclear why."

Pros: "Much better flight. Nice quick easy boarding and getting off. quick easy overall. Seats were much more comfortable"

Pros: "Short flight"
Cons: "Negative leg room. If the seat next to me had not been vacant, my legs would have lost circulation."

Pros: "The TVs and free movies!"

Pros: "Very comfortable flight!"

Pros: "Newer plane. Ceiling light. Pilot’s skills!"

Pros: "Lunch was GREAT- usually fly Delta but this was comparable."
Cons: "WiFi, ESPECIALLY when you pay for a first class ticket, should be free. Further, the instructions for connecting to paid WiFi are NOT printed clearly anywhere. I had to go to the internet while on the ground. There are many movie and TV show options for free on your own device, however."

Cons: "Delayed due to no available gate attendant. Limited ground crew."

Cons: "Delay"

Cons: "Flight delayed two hours."

Pros: "Anything"
Cons: "LATE!!!!"

Cons: "TSA Safety Point officer was not on point..She Made me go through the checkpoint again just because I passed a zone where she was sitting at and not standing there to warn or stop people from passing through. This happen at the End and D gate terminals by Starbucks. I was very inconvenienced."

Pros: "Same as above. Very pleased"

Pros: "Nothing"
Cons: "Pilot was going so fast never told us why we kept descending and going back up and people were throwing up and they wouldn’t give soda to settle stomachs"

Cons: "No charging outlets on seat ( this something pretty standard on most planes now). The flight was delayed because of the plane had a problem with the tire. The passenger next to me had a broken tray with tape around it. The bathroom had a broken sink."

Pros: "Seats were comfortable. Great selection for entertainment. Flight arrived to my destination early."

Pros: "It makes such a difference when the attendant is happy and clearly enjoying her work and trying to make a difference. A fantastic boost after a long flight"

Pros: "It was a red eye and I made it back safely, and a couple of minutes before schedule. There was no food or snacks, barely had enough water to pass out. Otherwise it was an ok flight."
Cons: "No snacks or food, barely enough water on the flight."

Pros: "Plane was nice, seemed fairly new. There were two outlets for my row installed on the supports of the row of seats in front of us. Looked like it was made for plugs from a number of countries. Pretty nice feature. Headrests has an adjustable pillow that you could use to cradle your head for sleep. Didn’t use but seemed interesting."
Cons: "Seats too narrow. There weren’t especially narrow. In fact, I’m sure I’ve sat in narrower ones. This is just a feature of every economy seat I suppose, but it’s still a negative. O"

Pros: "Arrived on time."
Cons: "Seat space is bad. Food is all for a fee."

Cons: "Delay due to mechanical glitch which should have been checked before boarding"

Cons: "Ground crew was inadequate and unorganized. Ground crew caused a late flight to be even later. Plane was overbooked and the ground crew was more interested in filling the flight than accommodating Advantage Member seating."

Pros: "Premium space"
Cons: "Sporadic communication from flight deck on the nature of 2-hour flight delay. Initially we understood that dispatch was the issue because of fuel for the flight. Next, it was a weather delay followed by an apparent ground stop."

Pros: "Relatively smooth flight"
Cons: "Seats are built for very small people. My knees were pressed into some hard surfaces for the entire 3+ hour flight. Made it a little painful to walk when we landed. The movie screens (not headrest systems) were all up overhead so you get a neck cramp watching anything. The headrest behind me pressed my shoulders forward and the extendable part would not stay up. The window stopped at about my shoulder so to look out I had to crouch down. AA better stop squeezing us for profits and start delivering a quality service or we'll all find some other airline that puts passengers first."

Pros: "mango juice and soft blankets"
Cons: "too much time between meals"

Pros: "Staff polite and helpful. No complaints/ Slept all the way"

Pros: "The seats were more comfortable. You"
Cons: "The middle seat and the guy in front of me who decided to recline!!!"

Pros: "Bottom tier entertainment provided"
Cons: "Advertised wifi not functional. Limited TV access (1 8" tv for every 12-16 seats) poor programming random NBC clips and partial episodes) and terrible movie. No selection/plane tracker"

Cons: "Haven't taken it yet!"

Pros: "I enjoyed that the ride was only 35 minutes. The crew was helpful and professional. Quick and smooth trip and came in on time. Can't really ask for too much more than that."
Cons: "The middle seat was a little cramped but I can't really complain since I lucked out with window seats the entire trip and only had to sit in the middle seat for the shortest plane ride on my trip."

Cons: "It was an hour + late. A trip I took from Washington two weeks before was late in both directions."

Cons: "Gate personnel was not as accommodating. Didn't seem like they wanted to help."

Pros: "The plane was new and the leg room was worth the extra $20."
Cons: "No inflight entertainment and the seat did not recline. I guess there are pros and cons in the exit row. I also had no choice but to buy the more expensive seat since all others were taken at check-in."

Pros: "Staff was courteous, efficient, and professional. Plane was clean and the seats seemed roomier too. Pilot was excellent. He made up considerable time once we were in the air."
Cons: "Flight kept getting delayed."

Cons: "The delay"

Pros: "Pleasant crew, on time leaving, early arrival, smooth takeoff and landing."
Cons: "Didn't use entertainment."

Pros: "Like I said before nice early boarding."
Cons: "No problem"

Pros: "The crew seemed nice, and the seats themselves were basically comfortable. The option to check baggage at the gate was good, since it was a nearly full flight."
Cons: "The seating was completely cramped. Airlines need to decrease rows in order to provide actual legroom. The boarding process didn't seem very logical in terms of rows and seats. I don't believe there was any food, but that may be because it was a red-eye. The pilot thought Springfield was in CT, which was alarming to me."

Pros: "the over seas flight was fine... once we got on board"
Cons: "The desk does not open until two hours before your flight. Our flight was canceled, 10 minuets before boarding .... with no recourse we were booked on the next day. It took the airline 3 hours after the cancelation to get out luggage back. When we finally got out, the next day, our flight was delayed and we almost missed our connection. Every one who was trying to make the same connection said that every time they fly Air Canada they are always running. We needed up being the last ones on the plane.... they gave away our seats so we were separated for 12 hours. And shoved into corners!!! Our bags made it two days late."

Pros: "Every thing"
Cons: "Everything was amazing"

Pros: "Everything went well, the crew was great."

Pros: "I would choose this route again--I liked the timing of the flight and transferring in Toronto."
Cons: "The kosher food was abysmal which may not have been Air Canada's fault. When a seating problem arose with an ultra orthodox man who refused to be seated next to me (a woman) the flight attendant told me, "I don't deal with that." Finally another flight attendant found the man a seat between two men."

Pros: "Crew was ok, entertainment was great"
Cons: "Seats in ac 787 are very soft, you will feel the knees of the passenger seating behind you, I couldn't fall a sleep, you feel a kick every time the passenger behind you moved his knees. Kosher food was terrible! Not eatible! Plane is very slow l, took 11.5 hours instead of 10 hours with the 747."

Cons: "Not enough leg room Cramped seating area in coach"

Pros: "Crew we're very accommodating and friendly."
Cons: "Seats extremely narrow and back support non-existent."

Pros: "nice food great crew"
Cons: "the washrooms need more cleaning during this long flight messy boarding"

Pros: "Really liked I have space for my legs."

Pros: "Good legroom and entertainment options, on time. Enjoyable overall."
Cons: "Food showed British heritage -- stodgy, boring, overcooked. The bathrooms were dirty and out of supplies after a while."

Pros: "Service on the plane was good"
Cons: "Boarding took forever and the plane took off an hour late due to boarding inefficiencies)"

Pros: "You fly a beautiful plane, the Boeing 787. Excellent entertainment, more comfortable seats, and just about everything on this plain was upgraded. It is a case study of how to do things right. The most impactful for me was air humidity. It was refreshing to fly and not feel like I've been in the Sahara desert at high noon. So, your starting point is really high, but you really need to look at your service."
Cons: "our flight was 40 minutes late in departing TLV. My connection in Toronto then was changed to a later flight, which was then delayed too by 50 minutes. all in all a 14 hour flight with connection ended up being close to 18 hours. My biggest two complaints about the flight itself is the food & the toilets. Your meals are the worst I've had in a major airline, and you should not serve customer frozen of close to frozen bread or sandwiches. If you are serving rolls, sandwiches or pitas, or bagels heat them up first. El-Al has been doing it for decades, go look at how they do it. But besides the bread/sandwiches issue, your meals are a really bad version of frozen supermarket meals. Just terrible all round. The other complaint is the bathroom. It was not cleaned frequently enough."

Pros: "Tel Aviv security is confusing and time consuming but Air Canada helps you make it through. Flight is on a comfortable new airplane with gray movie selection. Two full meals and a snack provided."

Cons: "Everything Luggage no come on time This is the worst company"

Pros: "Crew were friendly and not bossy. Plane was not crowded. Pilot made up most of our lost time (see other box). Ground crew were friendly and efficient in Toronto, getting to me to my departure gate in time. I was pleased to be offered a food voucher."
Cons: "Departure delay of 3 hours from Tel Aviv. Unruly Haredim should be left on the ground in Toronto, not in London. Food voucher was usable at only one outlet, and Burger Ranch is a greasy spoon. Would more choice be too difficult to organize?"

Pros: "Very accommodating with my seating requests; very kind staff and nice new plane"
Cons: "Got delayed in toronto for 24 hrs and there was a lot of waiting and disorganization"

Pros: "The food was good, staff was pleasant"
Cons: "Flight boarded late, left an hour late with no explanation, causing us to miss our connecting flight in Toronto. They did switch our boarding passes to a later flight, but only 1 of 3 pieces of luggage arrived in chicago (as did also to 4 other families on our flight) it took 2 more days until we received them."

Pros: "Very friendly flight attendants. Great food!"

Pros: "Food good Choice of movies pretty good"
Cons: "Suitcase damaged No one in Detroit to process claim Amount of wine offered was somewhat meager for such a long flight"

Cons: "AIr Canada lost my luggage and the return flight was late"

Cons: "Flight was delayed"

Pros: "My flight to Toronto arrived late which meant there would be no way for me to catch my connecting flight to North Carolina. An Airline rep was already waiting for me out of the terminal, with tickets for a new flight the next morning, a ticket for one night at one of the airport hotels(dinner included) and meal vouchers for the airport. This would have never happened with any US based airline."

Pros: "Fantastic service. I will use Air Canada again."
Cons: "The delay was unforeseen but acceptable."

Pros: "The service was very good and the flight felt safe and smooth."
Cons: "Very crowded plane with very little legroom (and I am 1.65m). The food could be improved. Entertainment was decent, but the design of the controls embedded in the armrest caused my neighbor to disrupt my programming often. It was inadvertent, but still annoying."

Cons: "There was no information for the new rules of eTA and I've lost my flight from Tel Aviv to Toronto to my friends baby's baptism. Shame!"

Cons: "Not on time. I missed my connecting flight"

Cons: "The flight was delayed about an hour and a half, only after some time at the gate they explained it on the mic.I had a connection flight, and before landing they mentioned there will be agents helping those with upcoming connections to catch them up due to the delay, but those people just pointed me in the general direction of the gates. I had to ran all over the airport, confused after the terrible long flight, and since it was my first time there. I made it at the last second, they changed my seat without my permission and didn't have enough room for my bag so I had to check it. The general attitude of the crew was reluctant at best.The food was mediocre, like what you would have gotten in a flight 10 years ago, and they gave beef to people who asked for chicken. I wanted to be more cool about it, but it was a terrible flight in every Aspect, and I never even got an apology or a follow up."

Cons: "I did not like aircanada changed my sit without asking me.I did not like delays."

Pros: "Boarding and crew were very good."
Cons: "Air Canada Legs were excellent, but Rouge Sucks!"

Pros: "The attendants were helpful The food was good"

Pros: "New aircraft 787. Direct flight from Israel to Canada, no layover in Europe. That was nice. The crew was very friendly and helpful. The worst part was the airport in Toronto. Very confusing to get around in. And having to fill out custom papers for Canada when I wasn't staying in Canada or leaving the airport. Didn't like that. But the service of Air Canada makes up for the airport, I would use their service again."

Pros: "the mounties rock, seriously"

Cons: "Flight was pleasant and food was good. I ordered veggie meal and for some reason I didn't get it on the second meal."

Cons: "Food was bad,"

Pros: "Great seat-back system, very good food and friendly, helpful service both in the air and on the ground. Very nice to let families board fairly early."
Cons: "Entertainment choices could have been a bit better. Would have preferred to be able to get seats more than 24 hours in advance as a group of 4 (without paying exra). I think we got the last 4 seats together."

Pros: "The crew was nice and friendly"
Cons: "The seats are too tight"

Pros: "The crew was polite and friendly."
Cons: "The food was not good"

Cons: "Having to pay for changing return date. You should have an open ticket option for extended stays"

Pros: "Arrival times for principle flight..."
Cons: "Long walks at Toronto..."

Pros: "The flight attendants were very professional and caring"
Cons: "My vegetarian food choice did not transfer from my United Airlines profile"

Pros: "Air Canada is a first rate provider. Their air rates are better than most other airlines, and the value for the money is exceptional."
Cons: "The plane was SO, SO COLD. The entire plane of people were miserable. I literally shivered all the way from Toronto to Istanbul, huddled next to the stranger next to me, who was also freezing. It was unreal how cold it was. People kept asking the staff to turn the A/C down, to no avail. I couldn't wait to get off that flight."

Pros: "Love the new planes and choose aircanada for all my Tel Aviv flight because of this"
Cons: "Food is terrible and it's always very cold. Near the end of the flight the A/C started leaking water from the ceiling."

Cons: "This was the worse travel experience I have ever had. The crew was rude and gave wrong information that caused me to almost miss my flight. My ticket in the end ending costing me over $600 for all the additional charges. It was ridiculous. Among other things. I will never fly with them again."

Pros: "There were 2 pilots- the female one was polite and informative. We took off on time and even landed a little earlier than planned."
Cons: "Very noisy flight on a small plane. The flight from Hartford to Toronto was cold and others noticed it as well. The windows are all blurry. The sound of the engine blocks out the safety announcements!! It's a joke that they even have them. There is no beverage served. And for all this wonderful service you pay an outrageous fee!!!! I felt like I was in the back of a donkey wagon..."

Pros: "The flight from Tel Aviv to Toronto was excellent and the food was great. I'm definitely using Air Canada in the future!"

Pros: "The crew appeared overworked and understaffed. I feel that there should have been at least 2 to 4 more to help with the large number of passengers on the plane. It appeared to be more than full and perhaps extra seating was added."
Cons: "The plane was overcrowded. Seating was extremely uncomfortable and much too narrow. I am a relatively thin person but the person to my right was large and kept on pushing into me during the entire flight. Plus it took us over an hour and 30 minutes before we left the airport because we had to wait until the entire plane off boarded before a wheelchair could be brought for my wife. After the wheelchair was brought and we picked up our luggage, (2 bags), which by the way were the last 2 on the carousel, there was only one line through customs for people with special needs. By the time we left the airport I spent at least 45 minutes trying to find the cab which had been sent from Rochester, NY to pick us up and when I finally found him he wasn't allowed to stop in the taxi lane to pick us up in the taxi lane because he wasn't an authorized cab in spite of the fact that I told the security person that my wife was in a wheelchair and the weather was close to 0 degrees celsus and it was snowing."

Cons: "1. I ordered kosher meal, and we haven't because it finished. 2. The flight was full I couldn't findo a sit with my kids. I sit separately."

Pros: "Friendly staff, not as crowded as most airlines"
Cons: "There was nothing to not like -- they might need a few more rest rooms for the coach classes"

Pros: "This was my first Air Canada flight, and I was beyond impressed with the service overall. The plane was extremely nice and very spacious. The flight crew was very attentive and helpful, and had great attitudes. I had trouble with my entertainment screen early on, and a flight attendant went out of her way to reset and make sure it was working for me. The 12 hour flights both ways were comfortable and enjoyable."
Cons: "I honestly can't say anything negative about this experience!"

Pros: "Would defently will choose AC again"

Pros: "Crew was making an effort...."
Cons: "A newer plane. First class was old and uncomfortable. Bins were small and didn't fit much."

Pros: "Ok"
Cons: "Less full"

Pros: "Nothing"
Cons: "How about a sip of water atleast"

Pros: "Got a row to Myself"
Cons: "No Masks really enforced"

Pros: "Convenient route, great United Polaris lounge at SFO for business passengers."
Cons: "The flight frequently arrives about an hour before customs desks are opened, so passengers are forced to wait inside the airplane after landing until the customs desks are open."

Cons: "Nothing all good"

Pros: "Premium economy was great"
Cons: "Toilets were broken"

Pros: "This plane is 4 seats across ... no middle seats"
Cons: "Overhead bins are tight even for standard suitcases."

Pros: "Seats"
Cons: "A horrific, frustrating and humiliating experience at the Tel Aviv airport. United airlines did not inform me about the security process for transit passengers. I was subjected to humiliating search and with my bag still at the Tel Aviv, because they didn't have enough times Worst experience ever!!"

Pros: "Enough legroom in economy. Crew friendly and helpful. Kosher food good."
Cons: "Nothing"

Pros: "Great inflight service! On the ground faster than expected."
Cons: "I asked to complementary check my small carry on, but the attendants at the desk would not let me. The stewardesses were booked too closely to their last flight and we were delayed - huge oversight. Boarding was chaotic as the gate immediately across from us was simultaneously boarding and the United staff made the whole process long and miserable by failing to call the next boarding group in a timely fashion. This is not the first time I’ve felt miserable while trying to board a United flight :/."

Pros: "Nothing!"
Cons: "Kayak sent me a message that our connecting flight out of O'Hare was boarding at gate B5. However, checking the monitors in the terminal showed the correct gate was B21, which is on the opposite end of the terminal. I don't know why Kayak had the wrong information on this. We barely made our connecting flight because our starting flight was over 30 minutes late, which was United's fault. This made rushing to the correct gate for our connecting flight all the more stressful. No time to stop at the bathrooms or pick up something to eat. Both United and Kayak let me down on getting back to Hartford. We arrived at the end of boarding with no room left for our bags in the overheads so we had to check them and pick them up at the carousel. A totally BAD flight experience."

Pros: "The seats were comfortable and the entertainment was good."
Cons: "My video monitor was loose and I had to hold it up the whole time I was watching it. I told the flight attendant but they said they didn’t have a screw driver. The food wasn’t good."

Cons: "Dirty airplain, 12h flight, the food a disaster, crew that don’t know to smile, restrooms dirty the igienic paper and a lot more...."

Pros: "The crew is friendly and helpful. The entertainment system is good and fairly modern. The entertainment over WiFi is a great option."
Cons: "There's no Premium Economy cabin. The Economy Plus seats are as narrow as regular economy seats. The food is fairly basic, and many other airlines serve better."

Pros: "Due to earlier delay, was not able to make this flight"
Cons: "Did not take flight due to earlier delay"

Cons: "The crew was very rude, I was told I had to store my purse, the person next to me wouldn't store the carry on baggage, I needed to take scheduled medicine in flight, I couldn't as my purse was stowed. I was delayed for over and hour and a half after arriving. I had to stop and eat in the airport. With chronic health issues addressed this way I will probably not use United again."

Pros: "Free snacks"
Cons: "Not a lot of foot room"

Cons: "I am pregnant and took a 12-hour flight. The flight crew did not provide me with food for 11 hours of that flight. When I asked the flight attendants for food they told me they had none, and it was my fault I didn't bring anything to eat. then I saw them handing out food to business class. I understand that I did not shell out the class to fly business class, but it's not okay to not feed a pregnant woman. Additionally, when I was flying form you were not allowed t bring water onto the plane. The flight attendants only provided me one small water bottle an two small cups of water. I asked for more but they said no :( I will never fly United again"

Pros: "Service,management, food"

Cons: "Been a long time since we had to walk down onto the tarmac to board a plane. Would rather not have to do that. Otherwise a good experience."

Pros: "We enjoyed the ability to have beer and wine included. We thought the meals going to Tel Aviv and on the return were very tasty, good portions, and served at the appropriate times. We loved the choices of movies/tv that were updated and new and also included."
Cons: "The only issue we had was getting up to go to the bathroom midflight. There was some slight turbulence and the attendants demanded we sit down for safety (it wasn't too bad though) yet once we got back to our seats the turblence was fine, and we got up to go again and the same thing happened. There were long lines for the bathrooms. I'm not sure if that can be avoided though."

Pros: "Nice plane, looks clean and new"
Cons: "Seats were surprisingly uncomfortable for some reason. They were new, but I think they're just new and not "broken in"?"

Pros: "The crew was all very polite, attentive and helpful. They were troupers amid a flight gone bad."
Cons: "My wife and I booked a round trip to California from Connecticut. We had a layover in Dulles with plenty of time to change gates. We arrived at our gate and established our place in the waiting area. We were then required to change gates; this was not horribly stressful as the gate was near by: However, on the return flight things changed. Keep in mind that my wife has arthritic hips and knees and I have arthritic knees. Arriving at Dulles, we went to our waiting area at Gate C-19 and ordered a breakfast at a nearby kiosk. Before our order was ready an announcement stated that our gate was changing to D-24. We waited for our order but had to leave the coffees behind because the lids did not fit correctly and we didn't want to spill them on ourselves while hurrying to the new gate (about a mile away). We finally got to that gate and boarded the plane. We wanted to wait to eat our food until we were airborne. We waited on the plane for about 45 minutes in the heat. During that time the "gate attendant" announced that they were waiting for that pilot who could not be found but was in the airport. At the same time my United App on my iPhone messaged me that there was a mechanical issue with the plane and we were waiting for another plane. At the 45 minute mark we were told the plane had a mechanical issue and we would have to disembark and go to Gate D-1 (about 1/2 mile away). My wife and I were already exhausted and needed to stop, but we did not know how long we had before boarding the new plane so we pushed onward. We then were told the plane would be a couple hours and that there was snack and water at no charge. My wife and I proceeded to dissect our breakfast sandwiches to eat what ever was still less than discussing. The new plane arrived and all else went well. We were delayed over 3 hours but made it to Connecticut; exhausted and sore. We had been awake for over 29 hours by the time we hit Hartford, CT. This experience will linger in our minds for a long time and travel by United my not be possible for us. We are very traumatized."

Pros: "We made it safely to our destination."
Cons: "Did not appreciate the flight attendants at all. VERY rude staff. Not considerate by making everyone wait a LONG time to serve food, which was not served in a friendly manner at all. It was quite obvious they did NOT care about our comfort or experience. Would NOT recommend unless I'm desperate and feel like being around people who hate their job and want me to know it."

Cons: "The plane was dirty. Has crumbs of food all over the floor and I had to sweep off my seat before I sat down. There was trash beside my seat The attendants were loud and not professional with how they talked like they were from the hood. They kept the lights on making it hard to sleep"

Pros: "everything is perfect"
Cons: "i wish i have something to say"

Pros: "I liked the movies,they have many movies and I can choice"
Cons: "The flight was delayed and the employees of the front desk don't help anything. The service was worse."

Cons: "Everything"

Cons: "Rude staff"

Pros: "the staff was extremely pleasant, and so nice. the flight was ok"
Cons: "The gluten free menu wasn't very good, and also there were no gluten free snacks. 1% of the population has celiac, I expected more these days..."

Cons: "Took a long time to get support when gate changed. Could not walk at the time due to skiing accident."

Pros: "Everything was great"

Cons: "Finally surrendered to the delays after 5 hours waiting (enough to drive to Hartford and back) and took an Uber home."

Pros: "Although there were no personal screens, I appreciate the fact that entertainment was available on the app."

Cons: "Some moron decided that passengers shouldn't be allowed to bring drinks on the plane. This means that after passing security and customs, after buying an overpriced cup of latte, you are told to spill it or else. And that's in a country that lives on security. Unacceptable. Unjustified and unheard of."

Cons: "The food was terrible"

Pros: "More space than El-al. No delays"
Cons: "Food. We ordered 4 special meals and got only one!"

Pros: "crew ok"
Cons: "two delays caused anguish no info on connecting flight on board plane couldn't access entertainment without additional software arrived ewr late would almost ;miss boarding after running from gate 82 to 114 to find the flight was late," waiting for a plane." could not get accurate departure info. (people were waiting to pick us up) arrived at bdl just before midnight two bad flights not good at all"

Pros: "New plane. I like the new seats with the slot that can hold my iPad cover so I could watch a movie. The services was great."
Cons: "Nothing."

Pros: "Quick flight time."
Cons: "The crew seemed so much less friendly on this flight, however they got the job done. I was scolded for having a carry on with me, although I did notice there was still a portion of overhead space that was unused. Also, no in-flight wifi service like the last flight was available it seemed. That was a bummer"

Cons: "Flight was delayed by more than an hour due to maintenance issue which could have been avoided."

Pros: "Free entertainment on your own devices"
Cons: "We left late, so even though I had rushed to catch my connection, we still sat in the plane for half an hour. Is it possible to build in more time between connecting flights? Which luckily was also late. Too bad people now have to pay for food."

Pros: "Crew on the plane was helpful and nice."
Cons: "Crew boarding the plane was bossy and a bit rude. I also think it's very inappropriate that United boards it's pre board group by saying, "anyone with disabilities can board now" The term pre board was created so you wouldn't have to publicly announce that someone was disabled."

Cons: "Same as above, including late flight"

Pros: "lay flat bed in business class"
Cons: "The seat area wasn't cleaned properly"

Pros: "Bad"
Cons: "Bad"

Pros: "food and crew"
Cons: "NO leg room."

Cons: "Had to wait to takeoff for approx 15 minutes due to maintenance preparing paperwork"

Pros: "Blanket for lap"
Cons: "No service /selections. Paid for movie and fat child continually shut off TV w his fat arm on my armrest Boarding is very poor no assists as flight attendants virtually unattentive LAX dirty disgusting and no shops seating or restaurants No mvmt to allow stiff swollen legs all cramped in tiny seats. I pay bag fees while others get free checked bags at the gates. Many people are able to carry huge extra backpacks w no enforcement from staff Slows the whole trip down"

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