8.0 Excellent2021 May 15
Staff was friendly and car was really clean.The location is not where it says it is so I had to look around for it. Gotta update the address.
8.0 Excellent2021 Jan 29
Instructions for when we return the car. (There was no one present, we never had any proper instruction on how to retrn the car, where to park, leave the keys etc
10.0 Excellent2020 Dec 27
Great car - thank you! Friendly representatives too!
9.2 Excellent2020 Oct 22
Easy to pick it up, drop it off,The "needs maintenance" announcement always turned on when I started the car - very annoying
10.0 Excellent2020 Oct 12
Very friendly staff and very easy drop off
6.0 Good2020 Sep 30
Convient location.Tires slid in the rain; staff were not very courteous in addressing my questions; funny smell in the car and cupholders, etc., were a bit dingy; extended time waiting for my vehicle to be ready during pickup time.
8.4 Excellent2020 Sep 29
Both pick up and drop off were very easy.
2.0 Mediocre2020 Sep 28
I never got To rent the car! I expect A full refund.
2.0 Mediocre2020 Sep 16
I made a reservation to pick up at the Enterprise at 99 H Street which is inside of Union Station. When I arrived, the location was closed. I had to have a car service take me to the airport which was a $20 charge, and an hour and a half of my time that I needed for travel. If the location is closed, I’m confused as to why I could even make a reservation in the first place. This was extremely disappointing!
4.0 Okay2020 Sep 09
Staff were friendly, despite the many issues we had.Our economy car was substituted with a ridiculous, bright red, Chevy Camero. I was told there were no other cars available. While I understand there can be substitutions, this model of car could not have been more terrible given we had a long trip planned. We were constantly followed by police and weren't able to fit the majority of our planned belongings - not to mention the gas millage cost us significantly more fuel. The seats were dropped back and low making it painful for me (a 28 year old athlete) to get in and out, let alone my wife with back issues! Not to mention the wide wheels and low profile made hydroplaning a constant threat even in mild mist. The car had obviously not been cleaned, it was disgusting. There were empty ice cream containers under the seats along with other random trash like receipts, a mask, etc. The trunk was full of some sort of mud or grease and, along with the rest of the car, covered in dirt and dust. The windows, doors, controls were all full of smudges and showed no signs of being disinfected or even wiped with a wet rag. But it gets worse, this model of car has tiny windows and visibility is a nightmare. To make that worse, the car had some kind of dealership writing, "lot #3..." melted into the windshield on the drivers' side resulting in even worse field of vision. Lastly, I was told on pickup, after I noted that the return time was not what I had booked (10am versus 8PM), I could bring the car back anytime. After arriving late at night after 12 hours on the road, I found no dropbox for the keys and no where to park the car (even the sidewalk was cluttered with returned rental cars). I had to take more time off of work to return the car this morning, and I was, of course, charged for an extra day. I can't imagine having a worse experience renting a car. At least if I'd been turned away I could have rented a car from somewhere else.