Cons: Didn't have the car I reserved, offered me something worse and kept me waiting around. Didn't do much to help me.
Pros: The office was locked early, and when I finally reached someone on the phone, I was told they had no cars. Will never rent from Hertz again.
Pros: I modified my reservation time but when I showed up to pick it up it had been given away and the location informed me they were sold out and other nearby locations were sold out. They said they had not received the update and gave away my vehicle after 2 hours. I was told by hertz support the policy is to hold a reservation for 24 hours. I ended up having to go to the airport and paying nearly double for a car. The airport manager discounted as much as he could but I am extremely upset that I had to pay more than what I intended and had to stay on the line for over 2hours with support in order to get a vehicle for my trip. I will never use hertz again or recommend hertz. In fact I will tell others not to use hertz or kayak because the original location manager told that third parties typically overbook locations and basically screw over their customers for the money.
Cons: Refunding me the difference of the new reservation and original reservation. Hertz employees did not follow policy and I should not have to pay for that.
Pros: 2 hour wait before pickup
Pros: Staff very friendly and helpful at pickup. Waited 30 minutes for anyone to show up at desk for dropoff.
Cons: Sincere question: is the nuclear-level air freshener a feature in all Hertz cars, or was this a one-off? Kept the windows open all week (after ditching the source of the scent) and the car still stank on drop-off day. Had to wash everything that had been in the car.
Pros: The staff was friendly and the drop-off was quick and easy.
Cons: After checking in at Hertz, I had to wait almost an hour, outside, in the winter cold to be given my car. I paid extra for a mid-size car that was supposed to be equivalent to a Hyundai Sonata. I was given a Kia Soul and told they are both considered mid-sized, but there is no way that they provide equivalent trunk space, which is why I paid for a mid-sized vehicle in the first place. I also do not believe that the car was properly cleaned/sanitized before I was given it. After I checked in, I saw the prior renter pull up and drop off the Kia Soul I was given. The car was quickly wiped with a spray bottle and spot vacuumed, but it was not taken away for any inspection or cleaning after the prior renter dropped it off. The Kia did not move from the time it was dropped off until it was given to me. Also, I was told the gas tank was full when indeed it was only 3/4 full. I was in a hurry to depart (after waiting so long to be given the car), that I did not have time to deal with it. Further, it was raining when I had the Kia and the windshield wipers were inefficient - they created a smudgy windshield and certainly need replaced. When I dropped the Kia off after my rental, I informed the Hertz agent of this and was simply told "ok we will look into it." I hope they do. Overall, this was my first time renting from Hertz and I am not convinced I would want to do so again, especially after the premium price I paid for a car I do not feel I received.
Pros: The staff were unfortunately unable to correct in error that was made by hertz reserving a rental for me.
Cons: I'm not sure at this point what could have been done to correct the matter.
Pros: Staff was nice and friendly.
Cons: The car was not as clean as I expected, there were some stains on the seats or crumbs in between the console. Additionally, even though I had a reservation, I had to wait about 30 minutes before receiving my car. I was about 10 minutes late to pick up, but did not expect there to be a wait to receive my car.
Cons: Location did not honor reservation because it was made at 12:02 am and they were not accepting same day reservations. This would have been nice to know before I completed the reservation process and showed up to the storefront.
Cons: Car gas empty. Not clean. Drop off process not smooth.
Cons: The Kayak App changed the pickup location and I had to cancel the reservation. Then I went to the Hertz Website and had a great experience.
Pros: nothing. pick-up closed at 3pm. my pickup was scheduled for 3pm. i arrived about 5 mins late. no one was in the booth. no notice was provided when i reserved to let me know that they closed at 3pm. never got my car. had to go to Hertz's site to cancel. overall, a complete waste of time.
Cons: everything could have been better. from kayak's letting me know the place closed at 3 when i made the reservation. to hertz having reasonable hours. to hertz having any sort of grace period about the pickup. to me getting a refund for my Allianz insurance that i prepaid for. to me not having to go rent from another company. to me not having to wait about 30 mins for enterprise to get me a car at a higher price than my original reservation. everything.
On average a rental car from Hertz in Washington costs ₪135 per day.
Standard (Chrysler 200 or similar) is the most frequently booked rental car type from Hertz in Washington.
Hertz has 6 rental locations in Washington. Take a look at our Hertz rental location map to find the best rental cars near you.