Book Hertz car rentals in Washington, D.C.

Reviews for Hertz in Washington, D.C.

Recent reviews

Traveler rating

Wonderful

35

Very good

19

Good

2

Okay

17

Fair

1

Mediocre

0

Poor

122

Find reviews that mention:

car availablegreat experience

pick up the carlocation was closed

car was cleanwrong location

rented a carcar was dirty

friendly staffcustomer service

pick up and drop

2.0

Service was terribleReviewed 2023 Sep 23

review from

10.0

Easy pick up and drop off. Clean reliable car!Reviewed 2023 Sep 19

review from

2.0

They did not have enough cars available for all prepaid reservation holders. We were told to wait until midnight to see if they had more cars available. Staff was rude, unhelpful, and unprofessional. They gave out cars in order of which customers were angriest and loudest at the rental counter -- highly suggest being aggressive if you run into problems here. The electric car I was eventually given had a small battery and was slow to charge (definitely not a Tesla). They only gave me a 71% charge and demanded that it be returned at 70%, but I couldn't drive from my house to the airport without dropping below 70%. It made the experience stressful. I regularly fly into DCA and highly recommend Alamo, National, or Enterprise. I do not understand why anyone would pay a premium for Hertz over cheaper options like Thrifty or Dollar.Reviewed 2023 Sep 06

review from

4.0

The upsales at car collection are outrageous. Continual offerings of dubious “benefits” all at inflated prices. Like $10 a gallon for fuel for a top up at drop off. Like insurance add ons that nearly double your quoted rental rate. Like a toll transponder for $13 a day which are almost free to buy. Like “other driver” add on fee. How many people are going to be driving the car at a time? The list is endless. I felt thoroughly ripped off leaving your premises.Reviewed 2023 Sep 04

review from

8.0

Service was slow, not the right amount of people at the counter for the amount of people waiting. after that I would say that the lady at the counter was friendly.Reviewed 2023 Aug 13

review from

10.0

Good. Wait time a little long at pickup.Reviewed 2023 Aug 01

review from

2.0

They did not have a regular gas car like we had reserved, our only option was an EV. We were travelling to rural VA so finding a charger added significant stress to our vacation. The staff were polite, but not helpful and did not seem to care about our frustrations. Their suggestion was to try other rental companies (who were already fully booked).Reviewed 2023 Jul 31

review from

2.0

Hertz ran out of cars, and the customer service was very slow. They did give me an electric vehicle, all they had left, and something that I didn't order/didn't know how to drive. I would be hesitant to book at this Hertz again because apparently they didn't have enough cars for all reservations.Reviewed 2023 Jul 31

review from

6.0

The telephone experience was really awful---we could not talk to a real person for a long time. agents were not available. The car itself was fine.Reviewed 2023 Jul 24

review from

2.0

I was charged for a rental that I never actually usedReviewed 2023 Jul 23

review from

4.0

I didn’t have any balance and had already paid taxes. The guy told me I owed taxes, didn’t give an explanation and when I showed him the email from Kayak showing I owed nothing and had already paid taxes and fees, he basically shrugged his shoulders and was like well this says you do. He should’ve investigated it or asked someone to help him figure it out. We were at a stand still so i asked to speak to the manager to clarify why I’m paying for it again with a $0 balance. The manager quickly figured out it was because I arrived 1.5 hours earlier than the scheduled time so it was the hourly rate plus taxes and fees of that rate.Reviewed 2023 Jul 07

review from

4.0

The staff was friendly and accommodated us when we wanted to change the type of car we had reserved. However, the location was terrible and no one answered the phone when I was trying to get directions. Google maps also had the incorrect location so we were walking around an unsafe neighborhood trying to find the car rental. The car we rented smelled like smoke, so we had to leave the windows open. At minimum, there should be more detailed information on the location of the car rental. There were multiple people who had the same problem.Reviewed 2023 Jun 26

review from

More

• 6.0 /10Avis Car Rentals at Washington, D.C.
• 8.2 /10National Car Rentals at Washington, D.C.
• 5.8 /10Budget Car Rentals at Washington, D.C.
• 2.0 /10Thrifty Car Rentals at Washington, D.C.
• 7.6 /10Alamo Car Rentals at Washington, D.C.
• 7.2 /10Enterprise Rent-A-Car Car Rentals at Washington, D.C.

• What is the most popular rental car from Hertz in Washington, D.C.?

  Economy (Kia Rio or similar) is the most frequently booked rental car type from Hertz in Washington, D.C..

• How many car rental locations does Hertz have in Washington, D.C.?

  Hertz has 6 rental locations in Washington, D.C.. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Dulles Intl airport (IAD)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Dulles Intl airport (IAD)?

  Yes

• Does Hertz have a car rental location at the airport: Baltimore/Washington airport (BWI)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Baltimore/Washington airport (BWI)?

  Yes

• Does Hertz have a car rental location at the airport: Reagan-National airport (DCA)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Reagan-National airport (DCA)?

  Yes