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10.0
It was difficult to find the office in Washington, D.C. oReviewed 2021 Oct 08
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6.0
Pros:Pick up was great. Drop off slow. Car smelled like smokeReviewed 2021 Mar 22
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6.0
Pros:The car drove nicely and didn’t have any critical issues. The originally confirmed price (NOT what we were charged in the end) was wonderful.Cons:We were hit with a $436.59 ‘’inner city fee’’ despite dropping off where confirmed by our desk agent in Atlanta. At that meeting as well, we waited over two hours as Thrifty, Hertz, and one additional rental company were all required to wait in the same line for two agents. Finally, our windshield wipers did not work on timed settings. During the hours of rain we experienced from Atlanta to New York City, our only option was to hold down the trigger manually.Reviewed 2021 Jan 04
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10.0
Pros:All good.Cons:Specific vehicle availability--I requested a SUV but ended up with a minivan.Reviewed 2020 Nov 26
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3.6
Cons:We booked the car for 8:30am. We got there, the car was not ready. They tried to give us an upgrade of a V8 for a long trip when I booked an economical car. We then had to wait 45 mins for a car to arrive. It had tire pressure issues. They filled with air and said it was fine. We got down the road 5 mins and a warning light came on. We then had to find another Alamo to switch out the car which took another 40 mins as they had to do the paperwork and clean the car. 11am we were finally in the road for a 12 hour trip This is totally unacceptableReviewed 2020 Nov 17
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10.0
Pros:Everything was smooth and easy. Car was very clean.Reviewed 2020 Sep 13
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10.0
Pros:Incredibly friendly staff, made me feel comfortable and welcome.Reviewed 2020 Aug 31
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3.6
Pros:The car was very cleanCons:So it had leaky tires, none of the charging ports worked, and the guy working there drove around really fast and freaked me out.Reviewed 2020 Aug 02
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2.0
Pros:Told me on arrival their computer system had a glitch and they actually had no cars available. They also said they'd call me in the afternoon to let me know when the next car would be available and then never called.Cons:Fix your website so people don't waste their time.Reviewed 2020 Jul 11
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10.0
Pros:Staff was greatCons:Car was almost not ready on timeReviewed 2020 Jun 22
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5.2
Cons:They didn’t have my reserved car, nor any other car available. This also happened to two other people who were there at the same time.Reviewed 2019 Dec 31
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8.4
Pros:Staff was wonderful. Very friendly and courteous, Things moved along at a great clip. Thanks to themCons:You have only one location in DC. Its not open 24 hours. Having a location open 24 hours would be much more convenient...or waive fee for DCA drop off if after hours in the DC location. This is whats really missing.Reviewed 2019 Jun 25
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