Guest reviews
Overall rating
7.3
Good
Based on 174 reviews
Cleanliness
7.5
Comfort
7.8
Pick-up/Drop-off
6.9
Value for money
7.3
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Pros
"staff very helpful and friendly."
(in 779 reviews)
"Very easy pickup and dropoff."
(in 882 reviews)
"And friendly customer service staff."
(in 213 reviews)
Cons
"Car smelled like cigarette smoke!"
(in 116 reviews)
"Clerk said no cars available."
(in 1799 reviews)
"Customer service was the worst."
(in 163 reviews)
Recent reviews
Traveler rating
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customer service
car was clean
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great car
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friendly staff
great service
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great experience
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10.0
Cons: Great service! Friendly staff! Gave me a free upgrade since there was going to be a snow storm and they wanted me to stay safe!
review from
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9.6
Pros: Friendly and efficient staff both in Washington and Queens.
Cons: Nothing.
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4.0
Pros: I had to wait an hour outside after arriving on time for my pickup. Once I was inside the agent was awful: rude, unaccommodating, eager to stick me with a pickup truck. What is the point of reserving a particular kind of car if I'm just given what's available after the small car I needed and requested is nowhere to be found, nor, as I was told, is a particular kind of car even guaranteed? I drove the SUV I was given as little as possible while I had it because it was nearly impossible to park it in the city.
Cons: Customer service, wait time, availability, respecting the reservation that i had made.
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2.0
Pros: Horrible service... additional charges for no obvious reasons. WTH!!!
Cons: Charge what they said
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10.0
Pros: Great staff
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9.6
Pros: The staff was great, and the car ran well.
Cons: The EZ-Pass fees were horrendous! Easier to pay cash.
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10.0
Pros: Friendly staff, explained everything clearly, not rushed, car pick-up and drop-off went smoothly -- great rental experience!
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10.0
Pros: Weiney Tolessa with Avis at Georgetown location was extremely helpful with my check in process. I greatly appreciated her professionalism.
review from
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8.8
Pros: Dropoff was easy
Cons: Pickup could have been easier had the car been pulled out for me
review from
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8.0
Pros: Front desk lady was excellent - she was very communicative of the rental car status when people were returning the car late.
Cons: It would be great if the guy who handed me the keys told me more info about the car (i.e. where the cruise control button is and how it works in that particular model). I'm used to old cars, and when I drive it right away, I waste a few minutes figuring out where all the buttons are while being hurried to move the car out of the way.
review from
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5.6
Cons: The pickup location had way too few cars for the number of reservations. I waited two hours to get a car because they had to bring cars from other locations and wait for returns. Terrible management. I won't rant from Avis agin.
review from
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6.8
Pros: I was the only customer at pickup likely due to covid and considering the circumstances the overall experience was pleasant. Dropoff wasn't as smooth but nothing worth losing sleep over.
Cons: It seems like Avis's entire fleet at Union Station was kind of bedraggled and the location of the rental agencies within the garage is a bit depressing, which I admit is probably out of their control.
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