Recent reviews
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2.0
Cons: Did not allow me to rent with American drivers license. Said I needed international, while all of the rental companies allowed me to rent with just my American license.
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2.0
Pros: Nothing. Absolutely nothing.
Cons: They are cheating people and charging extra money ( almost twice in our case) at the pickup. Staff is rude. Location is not comfy. Will never use them again and no one should.
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2.0
Didn't provide me a car
Pros: Not much. Staff was smiley
Cons: They did not provide me with a car...my North American license was not accepted...(while It is everywhere else in Europe) Shuttle was unfindable. Poorly marked with another brand name. Phone on their site is inexact
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2.0
Pros: Nothing they are no where to be found.
Cons: Spend about a hour looking for them but they were no where to be found. Asked around and no one heard of them.
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2.0
Beware in Crete - company is online only and fake!
Cons: Took forever to find because they actually don’t exist in Crete. Then their contract is null and void because you are renting w a whole other company with different rules. Result is that I wasted 3 hours and then spent 4 more hours on a bus. Wasted a whole day because this fake rental company
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2.0
Cons: No shuttle. Did not find car rental place. Nobody at other desks knew about Ace. Had to rent from different agency. Very poor . Tried calling ace and priceline . On hold on over seas call...On my time. Will not use again.
review from
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3.6
Pros: initial price
Cons: could not find any contact at information upon arrival at HER airport. checked with locals who informed me that ace is actually gold car rental and helped me get transportation to gold rental office. phone number listed is not functional. was forced to buy exhorbitant insurance
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7.6
Pros: Clean, well functioning car Very clear directions on how to get to the off-airport lot
Cons: Wait for shuttle Higher price than quoted
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6.4
Cons: There was no indication of where ACE was once we arrived at the airport in Crete, Greece. I had to call the number to the US to inquire and then call another number in Greece to find out where to wait or go to get my rental - extremely poor. You guys need to fix this. Can't really say anything else about them since the rental was handled by another company and they were very very good.
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3.6
Terrible booking
Pros: The Car worked well... first diesel and I loved it.
Cons: The booking did not have the address for the car rental. Then i find out that there is no ACE Car rental on the island of Crete, we were staying. I assume ACE brokered the car rental to some 3rd party. It was incredibly frustrating trying to find out where to go to get my car. The booking confirmation had no address and the WRONG phone number. Finally to make this the absolutely worst experience I've ever had, the insurance that I bought through Kayak was not valid. I had to either leave a $2000 deposit for the car or purchase their insurance (which wasn't even an option online).
review from
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2.0
Outrageous scam of a service --caveat emptor
Pros: The quoted price
Cons: Ace has outsourced their rentals on Crete to Gold Car. As soon as we arrived we knew we were in for it. They hold 1000 euros on your credit card as a deposit and also charge you upfront for a full tank of gas. They tell you they'll credit your card if you return the tank full and present a receipt showing the time stamp of the refill so that they know you didn't drive at all after refilling it. And that they'll remove the hold if you return the car without damage. Of course they try to sell an expensive additional insurance policy--the many items they say you'll have to pay for if you don't buy the additional policy include, among others, battery replacement and clutch failure! The contract also says they appreciate it if you can return the car in a reasonably clean condition. I meticulously documented every single scratch ahead of time as I had a bad feeling about this place. Needless to say I have rented hundreds of cars in my life and have never had a problem. However when we returned this car--on time, without a new scratch, and with the receipt for the full tank we'd just purchased--the woman working there (the sole employee at the time, so the wait was long) did a thorough once over and told us it was in perfect condition. The only problem, she said, was that we hadn't washed the car. It was a bit dirty. (Not very dirty mind you, but just the regular level of dirty that a car would have after a week on Crete.) She advised us to go to a gas station to clean it or else she'd charge us 60 euros!! I'd never heard of such a thing. Rental car companies always clean cars themselves in between renters. We had only 45 minutes to catch our overnight ferry from Crete to Athens so I left my wife and two kids at Gold Car and went racing down the street to look for a place to clean the car. Every gas station I checked apologized, said it was Sunday evening and everything was closed and that no rental car company requires you to clean the car you're returning. Well, there is this one that does, I explained. Finally I found a sweet little shop that offered to loan me paper towels, squeegees, and windex, and I cleaned the thing myself. Picked up my family and made the ferry with two minutes to spare. Will see if Gold Car actually returns my 1060 euros as promised. I will never ever rent from Ace again.
review from
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2.0
Cons: Did not allow me to rent with American drivers license. Said I needed international, while all of the rental companies allowed me to rent with just my American license.
review from
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2.0
Pros: Nothing. Absolutely nothing.
Cons: They are cheating people and charging extra money ( almost twice in our case) at the pickup. Staff is rude. Location is not comfy. Will never use them again and no one should.
review from
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2.0
Didn't provide me a car
Pros: Not much. Staff was smiley
Cons: They did not provide me with a car...my North American license was not accepted...(while It is everywhere else in Europe) Shuttle was unfindable. Poorly marked with another brand name. Phone on their site is inexact
review from
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2.0
Pros: Nothing they are no where to be found.
Cons: Spend about a hour looking for them but they were no where to be found. Asked around and no one heard of them.
review from
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2.0
Beware in Crete - company is online only and fake!
Cons: Took forever to find because they actually don’t exist in Crete. Then their contract is null and void because you are renting w a whole other company with different rules. Result is that I wasted 3 hours and then spent 4 more hours on a bus. Wasted a whole day because this fake rental company
review from
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2.0
Cons: No shuttle. Did not find car rental place. Nobody at other desks knew about Ace. Had to rent from different agency. Very poor . Tried calling ace and priceline . On hold on over seas call...On my time. Will not use again.
review from
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3.6
Pros: initial price
Cons: could not find any contact at information upon arrival at HER airport. checked with locals who informed me that ace is actually gold car rental and helped me get transportation to gold rental office. phone number listed is not functional. was forced to buy exhorbitant insurance
review from
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6.4
Cons: There was no indication of where ACE was once we arrived at the airport in Crete, Greece. I had to call the number to the US to inquire and then call another number in Greece to find out where to wait or go to get my rental - extremely poor. You guys need to fix this. Can't really say anything else about them since the rental was handled by another company and they were very very good.
review from
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3.6
Terrible booking
Pros: The Car worked well... first diesel and I loved it.
Cons: The booking did not have the address for the car rental. Then i find out that there is no ACE Car rental on the island of Crete, we were staying. I assume ACE brokered the car rental to some 3rd party. It was incredibly frustrating trying to find out where to go to get my car. The booking confirmation had no address and the WRONG phone number. Finally to make this the absolutely worst experience I've ever had, the insurance that I bought through Kayak was not valid. I had to either leave a $2000 deposit for the car or purchase their insurance (which wasn't even an option online).
review from
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2.0
Outrageous scam of a service --caveat emptor
Pros: The quoted price
Cons: Ace has outsourced their rentals on Crete to Gold Car. As soon as we arrived we knew we were in for it. They hold 1000 euros on your credit card as a deposit and also charge you upfront for a full tank of gas. They tell you they'll credit your card if you return the tank full and present a receipt showing the time stamp of the refill so that they know you didn't drive at all after refilling it. And that they'll remove the hold if you return the car without damage. Of course they try to sell an expensive additional insurance policy--the many items they say you'll have to pay for if you don't buy the additional policy include, among others, battery replacement and clutch failure! The contract also says they appreciate it if you can return the car in a reasonably clean condition. I meticulously documented every single scratch ahead of time as I had a bad feeling about this place. Needless to say I have rented hundreds of cars in my life and have never had a problem. However when we returned this car--on time, without a new scratch, and with the receipt for the full tank we'd just purchased--the woman working there (the sole employee at the time, so the wait was long) did a thorough once over and told us it was in perfect condition. The only problem, she said, was that we hadn't washed the car. It was a bit dirty. (Not very dirty mind you, but just the regular level of dirty that a car would have after a week on Crete.) She advised us to go to a gas station to clean it or else she'd charge us 60 euros!! I'd never heard of such a thing. Rental car companies always clean cars themselves in between renters. We had only 45 minutes to catch our overnight ferry from Crete to Athens so I left my wife and two kids at Gold Car and went racing down the street to look for a place to clean the car. Every gas station I checked apologized, said it was Sunday evening and everything was closed and that no rental car company requires you to clean the car you're returning. Well, there is this one that does, I explained. Finally I found a sweet little shop that offered to loan me paper towels, squeegees, and windex, and I cleaned the thing myself. Picked up my family and made the ferry with two minutes to spare. Will see if Gold Car actually returns my 1060 euros as promised. I will never ever rent from Ace again.
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