5.6 Okay2020 Mar 12
Cons: When I arrived at the counter to pick up the car I was told purchasing the rental car's insurance was NOT optional, I had to purchase one of two plans, otherwise they would not rent the car to me. If the insurance was not optional, then it should have been shown in the original price of renting the car. A definite bait & switch which I didn't appreciate. $300 for the car, $250 for the insurance, kind of changes the value of the rental.
6.8 Good2018 May 10
You should give customers a head's up about Costa Rica's insurance polPros: Car was nice, good on gas.Cons: If someone is renting from Costa Rica, you should tell them about the mandatory insurance purchase. My rental went from $63 to ~$400, by far my biggest expense this trip.
5.6 Okay2018 Feb 15
The final cost was 3 times the price I bookedPros: New car and easy drop offCons: When I booked the car and chose Thrifty the price was 175. At the end it cost me 540 with all taxes fees etc. There was no way to get it for 175. I feel I was misled and will not recommend
10.0 Excellent2018 Jan 18
Thrifty Car RentalPros: Very friendly service. Threw in a GPS for $5
3.2 Mediocre2018 Jan 03
MisleadingCons: I had already bought insurance but was told it didn't work in Costa Rica and that I had to buy the insurance they provided. Nothing I said could change this. The insurance ended up doubling the price of the rental. I had also asked about the size of the SUV we were renting prior to arriving and was told it would hold 5 adults comfortably. Not hardly! Ended up having to pay an additional amount to have a somewhat larger SUV. Then on top of all that, they put a $950 deposit amount on my credit card making it unusable to me the rest of my trip. I have NEVER had a car rental company put that large of a deposit on my credit card. NEVER!! That pretty much wiped out my spending money as I only brought two credit cards with me for this trip. It really would have been nice to know all this additional expense before I arrived so I could have adequately planned.
4.8 Okay2017 Dec 31
Insurance ripoffPros: Good pickup location and quick to the counter to pickup the car.Cons: We had a letter from Chase credit card as they required from the thrifty Costa Rica website. He wouldn’t accept it- “it doesn’t state amount covered” - it stated up to the entire value of the car. So we were forced to buy the coverage since where else are you going to go. DO NOT TENT FROM THRIFTY AT THE SJO AIRPORT!
6.0 Good2017 Dec 25
Disappointed!Pros: The car was comfortable and easy to drive. They had an efficient check in system. Drop off was immediate upon return of the car.Cons: Know that Costa Rica car rentals require purchase of insurance which was an additional $42 a day. This was an unexpected charge and was not budgeted for. Also, we had a flat tire issue that we did not cause, and I know the agency would have no idea of our trustworthiness, but we got no help or guidance with this issue. Our hotel helped us find a tire two hours away where we drove to with the spare tire on.
2.0 Mediocre2017 Oct 27
Sucks!!Pros: Nothing!! Never again!!Cons: My mom passed away so I had to leave earlier then planned. They were going to charge me for turning the car in early. So....i left and my wife turned the car in for me and they charged me $50 because I wasn't there to turn it in. If they are the last rental car company with a car.....i will walk.
6.0 Good2017 Sep 19
"Estimated" price was very offPros: clean car, friendly staff, easy check in and check out.Cons: We were quoted an estimated 80$ rental. When we showed up, we had to pay nearly $500.
3.2 Mediocre2017 Jul 18
Not the car or the value promisedPros: Not muchCons: The car we reserved on line stated it would fit 2 adults and 4 children with luggage. We were given a compact Mitsubishi Lancer that wasn't even big enough to hold 4 suitcases in the trunk. We had to put a suit case and all carry ons in the back seat with our 2 kids making for an incredibly uncomfortable ride. The car interior was in good shape, but the exterior was severely beat up with major dents all around the car. We should have known the advertised price was a scam. At the counter when we added the insurance (clearly advertised for $11/day) Our $60 pre-paid rental became nearly $300 when they required us to add ins for $227 for the 6 days!!! Bait and switch.