Cons: They asked me to pay x3 the price that was on booking because of basic insurance. I Cancelled my reservation. This situation luted me in very bad situation as I had to rarrange another way of transport for last minute. IT'S THE WORST CAR RENTAL EXPERIENCE I EVER HAVE !!!!!!!
Pros: Absolutely nothing, it was a pain from the beginning with hidden fees from A to Z,
Cons: EVERYTHING. Client experience, customer care, drop off information which were partial and hiding hidden fees to be discovered last minute
Pros: Staff from europcar was nice.
Cons: I returned the car 2 days before because of some personal issues. Employee of Europcar San Jose, Costa Rica told me to email the costumer service and gave me the email, that I tried to get in contact with and they dont even reply.
Cons: Didnt have our reservation. Had to wait for hours.
Pros: Staff was super friendly!
Cons: The advertised price is not what you end up paying when the mandatory insurance is added on. BEWARE!
Cons: The car was fine, but I left feeling like I was scammed. I had to pay for Liability insurance, which I was prepared for, but Europcar’s cost for this was twice as much as other rental places for no reason. And they wouldn’t accept my credit card’s CDW coverage (a first) and made me pay for that as well. Overall, it more than doubled the cost of the rental de me. A nasty surprise at the counter, but at that point, they know they’ve got you. Wouldn’t recommend to anyone.
Pros: The staff is very nice and helpful. Taking the shuttle to the car rental was pretty easy.
Cons: The insurance the is quoted by kayak versus what they charge at the car rental is much higher. We rented a car for one week for about 50 USD, which is very cheap, but the medium level for the insurance ran 450 USD.
Pros: The car.
Cons: Transparency. I did everything possible to waive the insurance and I couldn’t. Even when I had a credit card with my own insurance this was not possible because I did not had the 30,000 usd limit in my credit card (it was not possible to understand this limitation through the webpage terms). Additionally the people form europcar put all the possible obstacles so that I could not waive the insurance. Finally I had to pay it. I felt scammed. It is sad the way you manage this business. I spend nearly 2.5 hours at your office to resolve the issue and finally I had to pay the insurance either way. I feel very disappointed.
Pros: Easy pick up and drop off
Cons: Getting quotes $43 for 9 days and getting to Europcar and being told that it will be $560 instead. Customer service rep also tried to trick us by including fuel service charge in our rental price by saying we get a free tank of fuel by paying full coverage. Bunch of worms really.
Pros: Free shuttle from airport
Cons: Horrible experience, car was not as described. We didn’t receive the Kia Sportage as advertised but rather a beat up 15 year old Tesoro which had no air conditioning and shocks. On top of that we were forced to purchase insurance which was almost as expensive as the car rental. We were not even allowed to purchase the insurance offered by kayak. They only accepted the insurance direct from their company. Absolutely horrible.
Cons: Charged for extra insurance even though I already purchased supplental insurance for the rental through the site. Car was old and struggled to go uphill.
Pros: Friendly service
Cons: Poor service from internet portable device
On average a rental car from Europcar in San José costs ₪80 per day.
Intermediate (Kia Sportage or similar) is the most frequently booked rental car type from Europcar in San José.
Europcar has 2 rental locations in San José. Take a look at our Europcar rental location map to find the best rental cars near you.