Guest reviews
Overall rating
7.0
Good
Based on 47 reviews
Cleanliness
7.8
Comfort
7.2
Pick-up/Drop-off
7.4
Value for money
6.1
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Pros
"Staff was friendly and informative"
(in 3572 reviews)
"Great car - thank you!"
(in 5305 reviews)
""Great Staff, easy pickup dropoff.""
(in 2248 reviews)
Cons
"They had no cars available."
(in 4241 reviews)
"Car was not clean inside."
(in 4134 reviews)
"Difficult to pick up cars."
(in 4202 reviews)
Recent reviews
Traveler rating
11
6
12
2
1
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
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10.0
Pros: Friendly staff. They don’t push the “extra insurance” I read about on trip advisor.
review from
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10.0
Pros: The sales people were outstanding. Had a dead battery in Montezuma. The on call service did a good job too.
Cons: All good.
review from
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9.6
Pros: Staff was very friendly and provided good travel information
review from
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9.6
Pros: Got new car
review from
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10.0
Pros: The entire process was excellent. I've forgotten his name, but the Enterprise Manager at the San Jose Airport had me on the road in short order. Gabriel Vasquez, the Enterprise Manager in Belen, CR was instrumental in writing an extended contract for for our car and getting us back on the road in very short order. I'M A VERY HAPPY CUSTOMER TO DATE!
Cons: Nothing.
review from
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7.2
Pros: The SUV we rented was great.
Cons: The price we were quoted online was very deceiving. We were quoted a little over $100 online. However when we got to pick our vehicle up, even with the cheapest insurance, we paid well over $1000. The price needs to be more transparent when you book online. Once you arrive in a foreign country and need a car to get around, you really have no choice but to pay. Very disappointed that the amount quoted was so inaccurate.
review from
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9.6
Pros: Extremely friendly and helpful staff
Cons: Really nothing. It was probably my best rental experience.
review from
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8.0
Pros: Staff in Samara excellent!!!
Cons: Shucked to have to add a separate tire policy, car was very rough, and not great on CR gravel roads roads, felt like Manuel steering. Looks better outside than inside.
review from
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5.2
Pros: Staff was great
Cons: Our car was a total piece of junk. The rental was inexpensive but I had no idea we were signing of for what seemed like a 10 yr old beat up car.
review from
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10.0
Pros: The staff is very kind and the vehicle is in good conditions.
review from
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2.4
Pros: Nothing, the service was awful.
Cons: I originally booked a rental 4x4 in late November to pick up in San Jose, Costa Rica. When we arrived we were told that no other 4x4 rentals were available even though another family showed up after us, was helped after us and received a 4x4. Enterprise originally offered nothing except to refund
review from
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6.0
Invalid Insurance
Cons: We arrived at the airport only to find that the 3rd party insurance offered through Kayak was not accepted and was not usable. We purchased insurance through Enterprise and will be canceling the charges for the 3rd party insurance. Dont offer it to consumers if it is not valid in that country. It effected trip budgeting as the 3rd party was about $65 and at the desk through the company it was about $180
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Where can I find Enterprise car rentals in San José?
Top tips for renting a car from Enterprise in San José
- Mini rental cars from Enterprise in San José are around 44% cheaper than other car types, on average