6.0 Good2020 Oct 21
Pros: Had to add 2 days because of flight change so my rate for the car went from $15 per day to $100 per day so screw me once and I"m done.other than that I was happy. ThanksCons: At least keep an extention day the same price. will probably bill Volaris for the 2 days because they delayed my flight,not me. Thanks
2.0 Mediocre2020 Oct 19
Pros: It was a terrible experience. A complete scam. They told me I'd get a $25 charge for each toll I went through if I didn't purchase the $13/day sunpass and informed me that I'd experience 3 or 4 daily in the area I was going. I only experienced 2 the entire time I was there. Instead of being a resource, they took advantage of people who weren't familiar with the area. Then they told me I'd have to pay for extra insurance even though the $300k liability wasn't listed anywhere obvious. The tire pressure warning came on almost immediately and the electronic button didn't work in order to identify the car in a large lot. My $229 experience cost me over $570...steer clear of this company. They are rip off artists.Cons: It was a terrible experience. A complete scam. They told me I'd get a $25 charge for each toll I went through if I didn't purchase the $13/day sunpass and informed me that I'd experience 3 or 4 daily in the area I was going. I only experienced 2 the entire time I was there. Instead of being a resource, they took advantage of people who weren't familiar with the area. Then they told me I'd have to pay for extra insurance even though the $300k liability wasn't listed anywhere obvious (I had 250K which is more than adequate). The tire pressure warning came on almost immediately and the electronic button didn't work in order to identify the car in a large lot. It was a junky car. My $229 experience cost me over $570...steer clear of this company. They are rip off artists.
2.0 Mediocre2020 Oct 19
Pros: Originally I liked the price, which seemed straight forward and inexpensive. But that changed when I went to the counter to get my car. I didn’t like anything about my experience. Steer clear of this company.Cons: They gave me some BS excuse that I needed to carry $300,000 liability insurance and that it’s a Florida policy, and since I didn’t have that crazy high insurance I would need to purchase their ridiculously overpriced insurance for $169. Which made this car rental over priced and not worth the time. Steer away from this company. The car I got was dirty and didn’t have the fluids topped off (windshield wiper fluid was bone dry).
2.0 Mediocre2020 Oct 14
Pros: NOTHING. HORRIBLE AGENCYCons: EVERYTING........EVERYTHING WAS DESIGNED TO BAIT AND SWITCH...RIPOFF THE RENTER.
2.0 Mediocre2020 Oct 13
Pros: The only nice thing about this experience was dropping the car off to get rid of it...It was an awful experience.Cons: Customer service was awful, they were rude, did not give me the car I rented (Convertible Mustang) instead tried to give me a Nissan Sentra, anyone who knows anything about cars the comparison of either vehicle is 2 completely different experiences. I waited for 30 minutes for a shuttle at the airport. The location of the rental facility looks run down, cheap and sketchy. They had a totaled vehicle on sight from a previous accident. The gate to enter the facility looked broken into. They told me I needed $300,000 worth of rental insurance to take ANY vehicle out not just the Convertible Mustang...Then attempted to “help” me by trying to give me a Nissan Sentra...So if he could by pass the “$300,000 policy” by giving me a Sentra why couldn’t he give me the Convertible? Maybe because I got it at a steal of a price? Either way I ended up with a 2020 Rav 4 that was banged up, scratched, maintenance light was on before I left the parking lot...It was awful. Beware anyone who tries to rent a car from them. Horrendous experience that did not start my vacation on the right foot. Will be looking to get a credit somehow.
2.0 Mediocre2020 Sep 18
Cons: Horrible customer service. Both attendants were very rude. Would not let us use AMEX and insisted we use their insurance when we already have insurance. Ended up booking with someone else. Shuttle driver was nice.
2.0 Mediocre2020 Sep 07
Pros: Nothing to like from a company that fleeces you of your money! They charged us $93 for gas when we returned the rental car. It was returned with more gas than what was in the tank when we drove it off their lot. They switched vehicles because the first one issued to us had a smoke smell. The;y issued us a second one, Rav4, that didnt have a full tank. They said just return it with the same amount, 3/4 tank. It had more than 3/4 tank when we returned it to them. We called them 13 times after seeing our invoice with the extra $93 gas charge. No one returned our calls after promising a call back. There was always an excuse that a manager wasn't in, on another line, gone for the day, etc. One woman that said she would look into it, promised to call back and she did not nor could she be reached numerous times. We were also coerced into buying their auto insurance after we proved we had valid coverage. We've rented cars many times in Orlando/Tampa area and never have any of them rejected our valid rental car coverage. Next Car did insisit on unncessarily charging us $200 their car insurance. its a scam! Please read the other bad reviews from many more dissatisfied bilked customers on Yelp, Trip Advisor, etc. Please do not advertise for these rip offs!!!Cons: They are a den of theives!!! There are so many bad reviews from other ripped off customers on Yelp, etc. It's horrific what they've gotten away with and no one is investigating them. People are flying in for an enjoyable vacation and these charlatons are ripping tourists off. They take advantage of people having to catch flights and are vulnerable to their demands and false added charges. The CC company says its hard to disput charges with rental car comapnies because you sign their agreements. But no one is expecting to be ripped off with falsely added fees and unwarrented charges. The first SUV issued us smelled of smoke, so they gave us a Rav4 that had 3/4 tank of gas in it. They said to return it back to them with the same amount of gas, 3/4 tank. We returned it with more than 3/4 tank and was charged $93. Really!!! They also fleeced us for an unnecessary $200 car insurance fee because they wouldn't accept our car rental insurance even after proving that we had valid car rental insurance backed up by an email that came to them while we waited in their office for it to arrive. What's more shocking is how many others have had similar experiences with Next Car and have voiced it in reviews and no one is paying atttention and even worse advertising for them and allowing them to conduct business. Read the reviews about the tire pressure lights coming on thier rental vehicles. We had that happen also, but others didn't turn out well. We put air in our rental tires, but another customer had to buy a tire, another missed an appointment, Crazy!!! Read the many complaints and see the numerous false added fees/charges on Yelp, Trip Advisor, etc. Please do not advertise for these charlatans!!!
4.4 Okay2020 Aug 28
Cons: We purchased our car rental and the insurance plan we were offered through Kayak when we arrived for our car not only was our reservation canceled bc we didn't arrive exactly at our arrival time bc our flight time was pushed back but we were informed that we needed different insurance in addition to watch we already had paid for. We had to pay for a reinstatement of our plan, then we were told they didnt have the same size car that we rented so we would have to pay more for a smaller SVU on top of it. We ended up being charged 2x as much as our original reservation. On top of all that we were lied to about needing to pay for the toll easy pass. I flat out asked the guy at the desk how many toll roads we would drive on while we were there and he said 3. Not once did we encounter a toll road! All in all it was a terrible experience and I will never rent from them again. Every customer that was in and out of there was extremely dissatisfied and disgruntled. We were not the only ones. I honestly felt bad for the employees behind the counter bc we watched them all being yelled at by disgruntled customers.
2.0 Mediocre2020 Aug 23
Pros: No they tried to charge a bunch of extra fees and added insurance and toll road packages. Very rude and not very helpful.Cons: Service was absolutely horrendous!!
4.4 Okay2020 Aug 17
Cons: The price we got on Kayak was complete bullshit. When we arrived to pick the car up, we were notified that collision insurance is required, so instead of paying ~$120 per car, we ended up paying closer to $400. The prices presented were misleading and I believe practices like this can and will lead to a class action lawsuit if not resolved.