The good: they had a car as promised. The not good: they lured me in with a “too good to be true” price a week prior to arrival; then informed me I needed to carry an absurd amount of insurance on my policy, otherwise I need to purchase their insurance at $35 per day. No effort was made to make me aware of this policy prior to arriving. By then you’ve taken the shuttle way outside the airport; and your basically stuck with a huge bill you weren’t planning on. Better to be upfront with customers re: the real cost of the rental before committing to it. But again, they did have a car available.
Lousy they a $300 to a 1 week rental for insurance even though i had coverage with both my credit card and my auto policy they are a rip off and the car as banged up with 70000 miles
It was like entering hell
I booked the car for 7 days starting at 12pm but our flight did not get in until 6pm. My phone was on airplane mode. and was not able to get their texts. They cancelled the car. We had to scramble to get another rental.
Staff was very friendly !! Car was clean and very reliable. Although I was not expecting an extra $230 in fees that I had to pay when I got there. I paid $52 for the 3 days I was going to be there when I made the reservation, but when I got there I had to pay an extra $230. They advertised it to be $7/day + tax which was a great deal so I jumped on it. Because of that I won’t rent from them again. I’ll stick with the rentals at the airport.
Disappointed enough to not request more of your services because I closed the business and when I arrived at the agency they demanded a new insurance and asked me for an extra $650. Everything must be dealt with before, both the price, requirements and documentation and when the client pays, the business is closed, and it is criminal that we cleinyes are surprised when we arrive for what we buy or lease. President Baiden said that these bad practices must end so that there is confidence and business is generated in the country. You are ruining the system. Now I want my money back in full since I had to rent a car elsewhere.
