2.0 Mediocre2022 Apr 13
Showed up for my rental and they claimed they ran out of the economy vehicle we reserved. Tried to charge us more for a midsize, but refused to pay extra money for them not holding a car for us. Staff was extremely unhelpful and not very friendly. Would never do business here again and would not recommend using this company for your rental.
2.0 Mediocre2022 Apr 05
They had a bad insurance option. No place for car drop off after hours.
2.0 Mediocre2022 Mar 07
Car was not ready when arrived. Shuttle from airport to car rental took over an hour wait. They would not accept our insurance and made us purchase additional insurance.
2.0 Mediocre2022 Mar 04
They are located outside of the airport. There is no clear instructions on how to get to their shuttle bus. So you have to ask around. They force you to use their ez pass for a daily activation fee of $11 plus the fee of the tolls you go through. When you return the car to them make sure they don’t hit you with any fees by taking a return receipt. They would try anything to scam you.
2.0 Mediocre2022 Feb 16
Wow! Run from this car rental agency. Upon arrival, I had to wait over an hour and 1/2 for the shuttle. Upon arrival, they did not have the type of vehicle requested. They attempted to give me a mini-van instead of an SUV, which was a downgrade for me. I paid extra to have an SUV. Even worse, they refused to honor the "unlimited mileage" information that was clearly printed on my reservation, requiring me to pay additional fees per day or $1.00 per mile for any mileage over 50 per day. My reservation was slated to be returned to Miami, which would have dramatically increased the fee. In addition, they would not allow me to use my Sunpass. They stated that if I did not use their Sunpass/EZ Pass, there would be allowed to charge me an additional $25.00 for each toll I passed through, plus the toll. Hence, an another forced charge per day. Lastly, the car had numerous scratches and dings. It seemed to be a newer model car, but very poorly taken care of. Since I had already reserved the car and was past the cancelation fee, they would not allow me to rent elsewhere without a 100% penalty. Horrible company! In the end, my rental cost 40-50% more than the original quote. Go with a reputable company! This company feeds of con artistry.
6.0 Good2022 Feb 07
It is not disclosed during the marketing/reservation process that they would charge $11/day just to “rent” a SUNPASS device. If you decline it then every toll you go thru that you pay in cash will clock in a $25 service fee, in spite of your cash payment at EVERY toll gate! How ridiculous is that? Otherwise the car was comfortable and the check-out process seamless, but their rate is not competitive due to this additional slap-on daily charge and their location being off-site at the airports.
2.0 Mediocre2022 Feb 06
The price I was quoted was false. When you go to pick up the vehicle, there are hundreds of dollars of extra charges that you must agree to. There were several other people at the pick up location that we’re running into the exact same thing. They were there to pick up a rental car for $150-$200. The actual price was closer to 700 And they demanded a $500 deposit. I have since returned the vehicle and they have not refunded my deposit. Make sure you take lots of photographs and a video of the cars condition before you leave their lot. They also try to get you to sign the rental agreement showing more fuel in the vehicle than there is. Then they get upset that you caught them. How are operators like this allowed to exist? Why does Priceline or kayak do business with them, represent them?
2.0 Mediocre2022 Jan 31
NextCar Orlando Florida did a complete bait and switch and did not honor their booking. I paid for a 3 day vehicle rental upfront and they subsequently canceled my reservation without notice. They then proceeded to gouge us by charging us 3 times the vehicle rental. It was so obvious that never intended to give us the quoted rate. I will think twice before using Kayak and especially Next Car for a vehicle rental.
2.0 Mediocre2022 Jan 17
They only have one shuttle bus to take you to and from the airport we had to wait 20+ minutes for them to even come pick us up and they have lots of hidden charges my bill was double from what they told me online
2.0 Mediocre2022 Jan 01
Booked a car and they overbooked so then they overcharged me for a different car. The car also smelled when I picked it up. I was running late for a tour so couldn’t do anything but take what they offered. Next time I will stick to big name brands like enterprise, hertz, Alamo, etc that are located at the airport.