2.0 Mediocre2018 Jan 11
Absolute shocking - ripped off!!Absolutely nothingThe attempt by Sixt to charge us for insurance that was already included in our booking. We refused to pay, never hired the car, informed both Sixt & KAYAK but never received any refund. We LOST money dealing with KAYAK & Sixt. Never again! How you are still in business when you treat customers this way is beyond me
2.0 Mediocre2017 Jul 11
Awful serviceNothingIt was impossible to get someone on the phone - the local shop would pick up their phone and hang it up immediately and the headquarters kept us on hold for over and hour and then all they told us is they couldn't help us since it was international and we could only deal with the local branch. The car itself smelled like awful body odor, Insurance costs more than the car itself, and they do an awful job explaining what it covers. Just an all around terrible experience that I would never go back for.
2.0 Mediocre2017 May 02
Advertised prices deceptiveWe were quoted a daily rate on the kayak website with a final total to pay with sixt. When we arrived at the sixt rental agency in Netanya we were charged over £120 more as the total we were quoted (and as stated total to pay, did not include insurance. These additional charges should have been clearly presented on the Kayak daily rate or in the total amount to be paid. There is a mention of insurance in the terms and conditions but you would have to look for this. We wasted our time and I would not use the Kaysk search engine again for car rental
2.0 Mediocre2017 Jan 08
They doybled the rental amount with hidden costsTheir Netanya office us pretty close to a train station, which made arrival acceptable.You need to know that the basic insurance is charged, and that amount was as high as the rental amount. At a phone call with the rental company service, I was specifically answered that the rental amount includes basic insurance, but the rental office would not accept what their service told me, even after I played them the call recording.