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2.0
After booking the car online with Avis, the agency refused the rental because I had a debit card with a credit score "too low" for them (while I'm a foreigner), they didn't help me find a solution. I had to go to another agency a little further away which helped me much better and found a car for me immediately for a good price. I'll never rent from Avis again.Reviewed 2023 Sep 16
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4.0
Lady in the check out garage was extremely rude, the rest of the staff was very easy to work with.Reviewed 2023 Aug 17
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8.0
Everything went perfect but they charged me insurance even when I told them I want the bare minimum rate without any add onsReviewed 2023 Aug 06
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10.0
Everything was smooth.Reviewed 2023 Jul 08
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10.0
First class start to finishReviewed 2023 May 09
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8.0
When I reserved a full size car, I was under the impression that I had reserved a Toyota. When I picked up my car, I had a selection or full size cars, but no Toyota options.Reviewed 2023 Mar 31
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2.0
I did not realize that there was not an Avis shuttle from Orlando Airport. I asked a number of people and got the same response “you will need to take a taxi”. I was waiting in line for the Avis representative and my wife started talking to a gentleman at Payless Car Rental. He told her that they handled Avis and Budget car rental and he would match the price from Kayak. 10 minutes later we were on our way. My advice to you is to tell customers that you do not have a shuttle to downtown Orlando so that they will not be surprised or disappointed.Reviewed 2023 Mar 24
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2.0
First and foremost, when someone books a convertable, thats what i expect. That person handeling check in at the jetblue terminal in orlando on saturday morning should be sent back for retraining. After showing my reservation with the convertable, he goes back and forth with me, telling me that in the “system” its a different category of car. I then went to show him the reservation again and he says thats not an avis reservation number. He says i should call the number on the reservation… so i did. And. IT WAS AVIS IN ORLANDO!!!! At this point im beyond furious going back and forth, that i said, in general, I DONT HAVE TIME FOR THIS, GIVE ME WHATEVER YOU HAVE SO I CAN GET THE HELL OUT OF HERE! Instead of resolving the issue, this individual wants to act like my ex girlfriend and tell me to calm down in a passive tone!! And then he says youre not allowed to be nasty here!! OOH IM SORRY, I DIDNT KNOW I LANDED IN FN PLEASANTVILLE!! AND I SAID THAT IN GENERAL NOT TO YOU!! This went on for 5-7 mins with people and kids online. Instead of focusing on a resolution, this chump wanted to argue with me, since he had no idea how to resolve the issue!! i paid for a convertable and got a dirty sports car. Inside and out. Cant wait for my next experience!Reviewed 2023 Mar 21
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4.0
Pickup took two hours - not enough staff for volume of renters. Poor signage to get to cars. Drop off - no one to accept car. Not sure what to do. Leave key and walk away? Later a bill arrived by email charging us for filling the gas tank. A scam? We had just filled the gas tank before drop off. Called to complain. At this point not resolved yet. Avis gets a poor review this time.Reviewed 2023 Mar 10
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10.0
Great experience at Avis Orlando - originally booked with a discount provider - but upon arrival discovered a ridiculous queue - and realized you get what you pay for.Reviewed 2023 Feb 20
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2.0
Worst car retrial experience I’ve ever had. Avis couldn’t have made it worse if they actively tried.Reviewed 2023 Jan 04
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10.0
Nothing can be change, excellent serviceReviewed 2023 Jan 04
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