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2.0
I was given my first rental car and it had horrible stains all over the vehicle, the windshield was cracked, and the tire pressure right was on so I asked them if I could return it. The second car they gave me in exchange was still not very clean, but not as horrible as the other one (I took photos of both cars), Everything seemed okay until I tried to start the car the next day and the engine was stalling (it took me about 3 minutes to get the car started) and then 10 minutes into driving it I got a notice that it needed an oil change immediately. I get very unsafe driving this car because we had intended to drive from Orlando to Miami, and I couldn’t trust it to operate. I called Easirent customer service to issue a refund, and they told me they couldn’t help me and I had to go speak to the branch manager at the location. The manager at the location gave me the direct opposite information and said that customer service was in charge of issuing refunds. After about 20 minutes of back and forth and showing all the photos of the cars and issues, the branch manager agreed to put in a request for a refund and told me to follow up with easirent customer service in a few days. The customer service agent that I called and followed up with had no idea what was happening and my refund has still not been issued and it’s been over a week since i’ve returned the vehicle.Reviewed 2023 Aug 30
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10.0
great customer service and rental pricesReviewed 2023 Aug 26
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2.0
Crowded, long wait, unorganized, price ended up twice as much as quotedReviewed 2023 Aug 16
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4.0
Tire kept going low on air. Front window was so incredibly filmy and dangerous for vision in the sunlite. Overcrowded waiting area and took some time to process. Charged for toll pass when I had an I-Pass which was good in Florida. I was told it would not work on their cars..??? WTH? Not happyReviewed 2023 Aug 13
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6.0
Picking up the car there was a very long wait. Other than that the staff were very helpful and the car was clean.Reviewed 2023 Aug 12
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2.0
No one showed up, so I had to go rent another car from Sixt, which was great. Gave me an upgrade at not cost. Sixt will be MY go to rentals for now.Reviewed 2023 Aug 07
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2.0
THEY GAVE MY CAR AWAY or something!! ALL I know is they NEVER Gave ME a Car and I was out of town with MY Children WITHOUT The Rental I PAID For!!! I KNEW IT Was Too cheap to be true!!!! NEVER AGAIN!!!!!Reviewed 2023 Jul 28
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10.0
The only problem I have was with Tania at pick up, she’s was so hungry, unfriendly, I understand work with people ins’t easy, but we need respect each other, smile, be friendly, special at business. Thank you Aline, you are so sweet and hard worker,Reviewed 2023 Jul 26
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2.0
if i’m not allowed to pick up the car then i should get a refund for my payment.Reviewed 2023 Jul 25
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2.0
I just ask for my refund and no resolve nothingReviewed 2023 Jul 23
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4.0
There were many hidden taxes and charges which were not mentioned when I booked it through KAYAK. I have to pay more than double of the estimated amountReviewed 2023 Jul 21
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2.0
Very rude people I was trying to move the time on my pick up and they didn’t wanted to help me or move my time they said it was to bad my flight got delayed Very unprofessional people I would not get a rental from them everReviewed 2023 Jul 12
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