Book Ace car rentals in Orlando

Reviews for Ace in Orlando

Recent reviews

Traveler rating

Wonderful

22

Very good

16

Good

2

Okay

14

Fair

8

Mediocre

0

Poor

87

Find reviews that mention:

car was cleancustomer service

car availablegreat price

get the carcar was dirty

shuttle from the airportnever rent

friendly staffcredit card

car insuranceeven though

4.0

Drop off was a breeze. Car was decently clean. Pickup the sales woman explained that I needed liability insurance for $100 for my rental because it was FL state law. I explained I carry my own insurance and I would be covered for rentals as well as my credit card coverage. She explained no it doesn’t work like that and made me sign up for the liability coverage. I late called back and complained and someone removed it thankfully but it was confrontational in the lobby while picking up my rental.Reviewed 2024 Sept 20

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2.0

When you make the reservation, they don't give you the real price, they deceive you. They also don't give you the vehicle you reserved.Reviewed 2024 Sept 18

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2.0

This booked was cancelled previously.Reviewed 2024 Sept 06

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6.0

Incredibly long wait to pick up car. Car was otherwise nice and drop off easy.Reviewed 2024 Aug 16

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2.0

Except for a “Karen” at the front desk, the associates are really kind. The shuttle drivers are great, but there are hidden fees everywhere, and you need to add two hours just to get into their parking lot and wait in a super long line for your car. I don’t recommend this place and won’t use it again.Reviewed 2024 Aug 09

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2.0

First of all, you never told me where to pick. I guess I never read the emails, but you never told me where to pick up the car so when I got to Florida airport, I tried to reach out to you and there’s no nowhere to call and it was voice automated is my first time to run from you guys so it be nice to receive a phone call the day before or two days before to tell me where to pick up the car And I thought it was actually gonna be easy to pick up the car at the airport that would be easy, but I am new to renting cars so it would be nice to get feedback but I’m hoping that you guys could reimburse me the $90 for fee but if you can reach out to me, my number is 9175181031. I never got the car so how can I know? I’m not computer savvy on the computer so having to rent with somebody else but going forward I think I know it’s on my part but should’ve reached out to me. I’m renting a car from you pick up and drop off so it’s not nice to know. It’s a 50-50 thing.Reviewed 2024 Jul 23

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2.0

Shuttle did not come. No one answered the call.Reviewed 2024 Jun 29

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2.0

Bottom feeders. Swindling every penny they can. And going as lying about the toll roads in order to get me to pay an additional $77 which ended up being 1/3 of the total cost and I didn’t even need to add it to the rental. Very greasy company. And had a thug blocking the exit with a van to check paperwork. Very uncomfortable experience. And the deposit was $500 instead of the $300 that is clearly stated online.Reviewed 2024 Jun 20

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6.0

Good Efficient service; I didn't care for Ace not being on airport property thoughReviewed 2024 May 20

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2.0

We got a nice van from Ace and it had everything is was supposed to, but the price didn't end up being what we were originally quoted. We expected taxes and fees, but the agent added a CDW charge when we rented it even though we said we declined insurance because our auto insurance already takes care of that. When we picked up the van, he explained they would hold our credit card number for incidentals, so I signed the paper not really knowing what the CDW charge was. Later I found out it was for daily collision protection, even though we had declined that. When I asked for the charge to be removed they told me I had to write to the manager. I wrote him twice and never even got a reply. The other negative experience we had was getting picked up by the shuttle at the Orlando airport. We were told the shuttle comes around every 25 minutes, but we waited for 70 minutes before the shuttle came, after I had called the rental office 3 times.Reviewed 2024 May 17

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2.0

Car was nice.. staff could not speak English very well and were hard to understand which resulted in me not being able to communicate with them after they told me I damaged the car which I did not and they were keeping my deposit.Reviewed 2024 Apr 13

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10.0

Good price, new car, friendly team.Reviewed 2024 Apr 13

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• What petrol policy is best when using Ace hire cars?

  There are many options with fuel policies for Ace car hire, but your best bet would be to choose the full-to-full policy, which means you collect the car with a full tank and then you can refill the tank before you drop it off, so you don’t have any pay and extra surcharges if the car rental company refills the car for you. If you are travelling long distance, then this is the best option as you can monitor your own fuel expenses and usage.

• How old do I have to be to rent Ace car hire in Orlando?

  There are certain age requirements for renting a car in Orlando from Ace car hire. The basic age limit is 25 years old but they do offer a youth surcharge if you are younger than 25, but not younger than 20. Your insurance policies will be steeper and you will need to pay more to hire the car.  There is also an older age requirement and if you are older than 75 you will need to pay an age surcharge. Double check the rates with Ace to make sure you know the exact amounts before booking your Ace car hire.

• What extras should I book when using Ace car hire?

  Orlando is a massive country with different areas, motorways, and inner city roads to navigate so instead of trying to navigate using your mobile phone maps and using international roaming data fees, simply hire out a GPS from Ace car hire loaded with all the relevant updated maps. This way you can focus on the road and not the mobile phone. Downtown Orlando is in Orange County but some of the top amusement parks are situated in further regions like Osceola County or Polk County, so rather take the stress out of navigation and use the extra benefits. The extras will be a very minimal extra added onto your car rental.

• How much does it cost to rent a car from Ace in Orlando?

  On average a rental car from Ace in Orlando costs ₪57 per day.

• What is the most popular rental car from Ace in Orlando?

  Mini (Chrysler Pacifica or similar) is the most frequently booked rental car type from Ace in Orlando.

• How many car rental locations does Ace have in Orlando?

  Ace has 1 rental location in Orlando. Take a look at our Ace rental location map to find the best rental cars near you.

• Does Ace have a car rental location at the airport: Orlando airport (MCO)?

  Yes

• Does Ace offer shuttle or airport pick-up services from Orlando airport (MCO)?

  No (According to our data)

• Does Ace have a car rental location at the airport: Orlando Sanford Intl airport (SFB)?

  No (According to our data)

• Does Ace offer shuttle or airport pick-up services from Orlando Sanford Intl airport (SFB)?

  No (According to our data)