Book Thrifty car rentals in Orlando

Pros: Worst car rental experience of my life. The only thing we "liked" was the manager at the airport since he attempted to refund our rental charge after we explained what a nightmare the experience was. We have yet to see it deducted from our account.

Cons: There was no way to contact any local customer service. All calls routed overseas. Corporate number was disconnected. When calling roadside service in an emergency we were told we could not speak directly to a supervisor & they could only submit "escalation reports" for faster service. Told by different representatives it could take anywhere from a 1/2 hour to a day for a call back response! Tried to explain to them the definition of an emergency! When we finally got a call back we were disconnected. No attempt was made by them to call again. After several calls & 3 escalation reports were submitted & we had been stranded for a 1 1/2 days with no resolution (wasting our vacation & costing us an extra hotel charge for a last minute booking) we repaired the car at our own expense. We are still waiting for rental charge to be refunded & still waiting for response on whether they will reimburse the cost we are out for the repair! After giving Thrifty many chances to resolve & no direct way to contact anyone it seems the only way to get Thrifty to provide reasonable service is to report the company to our credit card as a fraudulent charge.

Pros: Nothing, the car was unavailable

Cons: Have the car at the location

Pros: Nothin if this joke company. They should be a shame of themselves.

Cons: A reservation is a reservation and this company wait till last minute to cancel my reservation, leaving me stranded in Orlando. Stay away if you don't want to be next!

Pros: The staff closed early ,we were left without a car, resulting in $300.00 in Uber costs and and $250.00 in renting another car .this was an awful experience, and will be sharing to NEVER use your service as much as I possibly can

Cons: Having an actual vehicle available

Pros: Staff was friendly and professional

Cons: If you have a luxury car reserved, then have a luxury car or better available or at the very least drop the price to the economy car level. Not having a shuttle available from airport was also another $100 I didn’t anticipate paying in cab fair.

Pros: I never rented a car so it suck big donkey balls

Cons: allowed people to rent a car that doesn't cost 7490.00 dollars

Cons: Waiting over 2 hours for pickup at the airport.

Pros: Staff was great and helpful.

Cons: Car was not very clean. Food stains all over top of car was really gross. Looked like salsa exploded in their but we didn’t see it in the dark parking garage until we pulled out into daylight.

Cons: Navigation did not work. It was always searching for satellite

Pros: Nice clean vehicle.

Cons: We didn’t get the vehicle we reserved and confirmed. Needed a minivan for a family of 7 and only got a sedan. Had to pay extra for Uber every time we went somewhere. Not easy to deal with the company and did nothing to compensate for the wrong vehicle.

Cons: did not clearly understand charges extra by your employee