4.0
Budget and Avis (same company) rented the same car out of the same spot to two different people. I was the one that had to go all the way back to the airport terminal to get it sorted out. They got me a different car, which only had 3/4 tank of gas when I started it. All these problems were resolved by a few friendly customer service personnel, but all of this was avoidable with some conscientious workers and appropriately integrated systems.Reviewed 2026 Mar 02
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6.0
Gave me a car that immediately gave a notice of urgent need for an oil change, which is already a big inconvenience. However, when I stopped by the closest Budget location, they said I didn’t need to change vehicles because the oil change wasn’t as urgent as it stated. I was taking a 100+ mile trip and would’ve preferred to not worry about a potential problem on my ride. The car made it fine, but the customer service experience was not idea — especially not after paying a very high rental price of $130 for 24 hours.Reviewed 2026 Feb 08
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2.0
They charged me extra insurance without my approval. And refuse to resolve the problem.Reviewed 2026 Jan 03
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8.0
Excellent. But, the problem was knowing which company to pickup the rental car from, it was not very clear in the emails.Reviewed 2025 Oct 30
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2.0
There was only one agent and the wait was three hours to pickup the car. I may never rent from Budget again.Reviewed 2025 Jul 28
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2.0
Only one employee was working the counter at MCO, while there was a massive lineup of customers when I was waiting to pickup my rental. I waited for over 2-hours in the evening. A second employee arrived just as I reached the front of the line. The car’s engine light was on when I picked it up, and when I asked the garage attendant about swapping a vehicle, they said we’d have to go to the desk inside the terminal again - my family and I could not even think about spending more time trying to get on the road so we just drove away with the engine light on in our original vehicle. The fastbreak account option seemed like it may be a good solution to skipping the lineup, but the booking had to be made through that account and I didn’t know about it until it was too late. Next time, I will explore booking through fastbreak.Reviewed 2025 Jul 17
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10.0
The people running the car rental place were super friendly and amazing.Reviewed 2025 Jun 27
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10.0
The agent at the counter at MCO was fantastic very helpful very friendly, made sure we got exactly what we wanted. Only negative thing, was the car was not clean.Reviewed 2025 Jun 27
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2.0
The Tesla 3 model I got ended up being infested with roaches. Luckily roadside came and picked the vehicle up. Customer service was great but this still caused a inconvenience since we had to wash all of our clothes and bags that were left in the car during our day at DisneyReviewed 2025 May 15
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2.0
Understaffed- expect to wait in line for a long time.Reviewed 2025 Apr 17
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8.0
Went as good as expected. 👍Reviewed 2025 Apr 07
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2.0
We could not get our car from budget and had to use Avis. Which is owned by the same company. However, we were lied to and told if we didn’t fill our tank upon return, we would be charged the normal gallon rate for gas. We ended up being charged $9 a gallon. This is extreme price gouging, and we will be reporting it. Upon arrival to return our car, they told us it’s normal gas prices to refill or we would’ve went back and filled the tank. We simply missed the gas exit.Reviewed 2025 Mar 19
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