Cons: Manager denied me a shuttle to the airport due to me asking why they advertise that they are at the airport vs having to shuttle miles away. Will never use this poor quality company again....
Cons: Terrible. First off, shuttle didn't arrive so I had to UBER with my kids at 11:30 at night for $35 to rental site in MCO. Then, instead of Camry, I got a Hyundai. Finally, the car drop area in RSW is off-site (unlike the other, better, brands which are right at the airport). Bait and switch, added cost and inconvenience without the value.
Cons: Pick up was very poorly run
Pros: Easy drop off
Shuttle from airport
Cons: Sales rep was not upfront in costs for services such as EZPass and ATS (license plate toll) for use in vehicle. ATS was very costly and not needed and rarely used. I felt I was up charged for services I did not need.
Pros: I didn't like ANYTHING about this company! I would never recommend it to anyone!!
Cons: They sell you on their insurance because for whatever reason they won't accept your personal auto insurance. They don't tell you you can decline their insurance, luckily we knew we can decline it. The car was scratched all over the exterior and the roof of the interior had marks and grease stains. When we went to return our vehicle at 4am the lot was closed and there was no where for us to return the vehicle. We finally found a security guard on the property who told us this happens all the time and to just park the vehicle on the road and to leave the keys with him. He said around this time cars start to line up on the road trying to figure how to return their vehicle. They ultimately have a line of cars parked on the road. There was zero instructions on how to return the vehicle. There was also no one to talk to when we called the company. THEE absolutely worst rental company. Next time I will use a well known company right at the airport. The savings by using Fox Rent A Car was not a savings in the end of it all. I wish I would've spent the little bit of extra money.
Pros: The staff was friendly
Cons: I got charged double the price the webpage offered me.
Pros: The drop off was super easy and efficient.
Cons: The wait time to get the car was VERY long. Place was dirty inside. Minivan was an older model.
Cons: Everything could've been better
Pros: Staff was super friendly and very efficient. Rates were good too during spring break week when all the other rental agencies seemed to be price gouging. I won’t hesitate to use Fox again for future rentals.
Cons: Customer service sucked!
Pros: pickup was relatively easy and the car was as expected
Cons: Upon realizing within a couple of hours of reserving that Fox was off site of orlando airport I called customer service at kayak to modify my reservation to an on site rental agency. My deposit having already been paid, my request was refused. When I picked up the vehicle I was informed that fox no longer had 24hr shuttle service to airport. The 5am shuttle start time was not early enough to allow me time to catch my flight so I had to arrange transport from fox back to airport. Returning the vehicle prior to opening time was hampered by the fact that Fox rental vehicles were parked in such a manner as to block entry to parking lot. The vehicle had to be left crowded with other returned vehicles in an unmarked tiny driveway with no proper parking spaces. There was no signage to indicate location of after hours key return. This was eventually found on the side of building. If people realize that off site car rental is not the best option for them then they should be allowed to change the reservation. If a car rental company runs LIMITED shuttle service to an adjacent international airport then the hours of such service should be updated and posted on internet and on site. Rental agencies should not obstruct access to return parking lots and they should have clearly marked key return areas. My intention is to never use kayak or fox again
Pros: Shuttle from terminal to car took 1 hour
Not using Covid protocol
Driver not wearing mask
Car smelled like smoke and was dirty
Full-size (Chevrolet Tahoe or similar) is the most frequently booked rental car type from Fox in Orlando.
Fox has 1 rental location in Orlando. Take a look at our Fox rental location map to find the best rental cars near you.
No (According to our data)
No (According to our data)