Book Payless car rentals in Orlando

Reviews for Payless in Orlando

Recent reviews

Traveler rating

Excellent

43

Good

41

Okay

32

Mediocre

60

Poor

0

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get the carnever rent

car was cleanfriendly staff

car availableeven though

great pricecredit card

said they wouldgreat value

customer servicecar was dirty

car smelled

10.0

Rental was prearranged online. A one day/24 hr plus rental. We were staying at a different hotel but needed a car on our last day. We arranged to rent the car at a nearby hotel that had the rental agency located in the building. We picked up our car there with efficiency and used it for the day and the next morning and we were able to drop it off at the airport. There were no snafus other than my own, when I bypassed a pay toll. I don’t know how much that will end up costing me. But overall I give my experience a high rating.Reviewed 2022 May 17

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2.0

Flight was slightly delayed. When I arrived at the airport there was no one at the Payless booth. I was told to go to the Avis line. After 30+ minutes in the avis line, I find out it's the wrong location. I call the right Payless location and no one answers even though they were supposed to close 30 mins later. I call the next morning and explain to them what happened and they refused to help me. I ended up without a rental.Reviewed 2022 Apr 16

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2.0

We arrived in Orlando at 9:30pm went to rental area A and Payless had sign "go to area B" which is on the other side of the airport. Went there and Payless window was empty. All other companies had staff and lines. Tried to call Payless and got hung up after being told, at 10pm, that the desk closed at midnight. Attempted new rental with another company and found out Avis owns is same company as Payless. Went back to Payless and Avis person was present. They did Avis contract and sent us to get car. But car was not in the spot we were told to get it from. Went to outside Avis counter and told contract was all wrong, got new contract and car. Took nearly 2 hours to get things figured out. Payless left ALL their customers in the same situation that evening. Will NEVER NEVER use Payless again.Reviewed 2022 Mar 23

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6.0

I called Payless to confirm my rental (Economy) the day before I was to pick it up. The rep I spoke with confirmed the rental and asked if I'd like to upgrade to a Toyota Forerunner. After a brief discussion, I declined the offer to upgrade. When I arrived in Orlando, I went to the Payless desk, but, per the sign, it was closed and I had to go to the Payless desk in the other terminal. Once I got there, I advised the rep (wearing a plain white blouse with no ID) I was there to pick up my rental. She asked my name and I provided it. She advised she had a Toyota Forerunner for me. Confused, I asked if I was getting a free upgrade. She advised I had reserved a Toyota Forerunner. I advised I had reserved an Economy car. She refused to help me and told me I had to call the 800#. I stood at the counter for nearly 2 hours until another very professional rep, Mildred, got involved and helped me. All turned out as it should, but the first woman was extremely unhelpful and provided horrible customer service. At one point, she told me her shift was over and she was going to leave me standing there at the counter. Thank goodness for Mildred--got management involved and I ended up with the car I reserved at the rate I reserved it since I still had the confirmation email. The other woman has no interest in customer service and has no business being paid to work with customers.Reviewed 2022 Mar 21

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10.0

Was nervous prior to the trip as the price was so good. Thought we might get an older car than if we went with the big name outfits. But the car was 2021 and we saved a bunch! Work rent again in a heartbeatReviewed 2022 Feb 20

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8.0

The car needs to be easier to fine there are no defined rental lots by companyReviewed 2022 Jan 21

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2.0

Arrived to find out the employees left/closed the service counter at airport before scheduled. Ended up having to pay twice the amount at the rental car agency next to them.Reviewed 2022 Jan 18

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6.0

Could do a little better with cleaning the inside of the vehicle and keeping up on maintenance. We were overall satisfied and would use again.Reviewed 2022 Jan 09

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2.0

Booked and pre-paid via Car Rental 8 on Kayak. When we went to pick up the rental car, no cars were available. :(Reviewed 2021 Dec 31

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10.0

NothingReviewed 2021 Dec 06

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8.0

The car should not have been in the active rental group. Stone chip in the fron wind shield on the passenger side and also there was an issue of deflated tires - I had to stop and fill the tires to correct pressure. Other than that< the car was fine. i did not apprecciate being charged for and extra hour when I had the car back before 1:00 pm.Reviewed 2021 Nov 30

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10.0

Signage for dropoff at the airport could have been better- we had a difficult time finding the dropoff spot. It would have been nice to have some instructions as to how to use the radio- it took us days to figure out. The car wasn't very clean inside.Reviewed 2021 Nov 27

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• What is the most popular rental car from Payless in Orlando?

  Standard (Ford Edge or similar) is the most frequently booked rental car type from Payless in Orlando.

• How many car rental locations does Payless have in Orlando?

  Payless has 5 rental locations in Orlando. Take a look at our Payless rental location map to find the best rental cars near you.

• Does Payless have a car rental location at the airport: Orlando airport (MCO)?

  Yes

• Does Payless offer shuttle or airport pick-up services from Orlando airport (MCO)?

  No (According to our data)

• Does Payless have a car rental location at the airport: Orlando Sanford Intl airport (SFB)?

  No (According to our data)

• Does Payless offer shuttle or airport pick-up services from Orlando Sanford Intl airport (SFB)?

  No (According to our data)