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2.0
When I droped the car off at the end of the rental they told me to leave the car they would sort it out. While I'm in the airport I got an email saying there was damage on the car. There was no damage on the car when I droped it off. I was extremely careful of where I parked the car during my rental for this reason. I still haven't seen this damage.Reviewed 2022 Jun 23
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10.0
I liked that the counter agent fixed what was a problem with booking on-line. When I went online that cost was $1,700 for 16 days but when I broke it up to three reservations it was close to $1,100 which was what I was going to do. When I explained this to the counter guy, I think his name was Jeff, he said I can fix that. It came back to one reservation, $1,200 and a nicer vehicle. Very excellent customer service by Jeff and again why computers cant be the end all part of the offering.Reviewed 2022 May 10
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10.0
Pick up time; short staffedReviewed 2022 Apr 29
review from![momondo-kyk-wl]()
6.0
We had problems at the start but it got betterReviewed 2022 Apr 22
review from![kayak]()
2.0
Whatever the price is on Kayak you can at least double it once at the counter. It is misleading and dishonest for the customer. It happened to me and every other customer waiting at the counter before me. From almost $300 for 6 days on Kayak it went up to $700 the day of the pick up, non negotiable. That is applicable for every rental agencies in Puerto RicoReviewed 2022 Apr 08
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10.0
The return process was quick, easy, and friendly. Keep up the good work!Reviewed 2022 Apr 07
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10.0
Really simple and streamlined. Loved it!Reviewed 2022 Mar 20
review from![kayak]()
2.0
Got there, stated they didn’t have any cars. What the hellReviewed 2021 Dec 22
review from![kayak]()
7.9
Everything was great , price high but due to the times!Reviewed 2021 Oct 04
review from![kayak]()
2.0
Pros:Staff was good, but they charge me twice, i need refund for 1payment.Reviewed 2021 Jul 02
review from![kayak]()
10.0
Pros:The Staff was great, the process was very fast both pick up and drop off.Cons:The car could have been cleaned a bit better as we found a used wipe on the floor and some food on the shifter boot.Reviewed 2021 May 28
review from![momondo-kyk-wl]()
2.0
Cons:We didnt understand that when the car we rented wasn’t available, that the car offered was going to cost us another 790.00. We paid 1200.00 to rent a car for less than 48 hours. We spent the total of 2.5 hours in this car. I am just so upset and feel taken advantage of. We were promised $250.00 back on our credit card and have not seen that yet. I would be fine with paying $400 dollars for the car, but 1200.00 is absolutely ridiculous and robbery.Reviewed 2021 May 10
review from![kayak]()