Guest reviews
Overall rating
7.1
Good
Based on 28 reviews
Cleanliness
7.2
Comfort
7.5
Pick-up/Drop-off
6.5
Value for money
7.2
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Pros
"Staff were friendly and helpful."
(in 1394 reviews)
""Great price, very clean car.""
(in 3750 reviews)
"Great car and easy drop-off"
(in 1485 reviews)
Cons
"Terrible customer service as well"
(in 355 reviews)
"Will NEVER use Budget again!"
(in 252 reviews)
"Car smelled like smoke !"
(in 239 reviews)
Recent reviews
Traveler rating
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2
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5
Find reviews that mention:
customer service
car was clean
pick up the car
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car available
great car
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friendly staff
quick and easy
took a few minutes
car smelled
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great experience
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2.0
Pros: I didn't get the car
Cons: SOMEBODY TELLINGME THE RENTAL DIDNT GO THROUGH BEFORE I SHOWED UP THERE IN AN UBER AND GOT STRANDED
review from
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4.8
Pros: Decent car and decent drop off experience.
Cons: Upon pickup in Hartford, the employee was very unwilling to review scratches and damage prior to the trip and there was a lot. Employees were using vulgar raciest language with each other directly in the presence of several customers. Generally, terrible pickup location in an unsafe neighborhood.
review from
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2.0
Pros: Did not pick up car I specifcally explained a Bradley air port area pick up and when I got to Bradley to pick up the car I was told the pick up was in Hartford the rental at the airport cost me $450 dollars more. Very unhappy
review from
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9.2
Pros: Good car, clean, well maintained. Friendly, efficient staff.
Cons: Not enough staff at the Liebert Road site. When I picked the car up there was a thunderstorm coming up, and one poor fellow had to deal with a line of people impatient to get going, another line of people wanting to return, as well as the necessary inspections of outgoing and incoming vehicles. He should never have had to do this alone. That said, he did a great job considering the circumstances.
review from
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5.6
Not the best
Pros: upgrade for 7/day
Cons: The cat urine smell in the car The cost. I booked the car as a vacation package deal and was not expecting the over 400 charge - I was under the impression the car was a "deal" this did not happen. I will not use a Package deal again.
review from
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10.0
Cons: Very satisfied customer and very good customer service. Thank you
review from
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2.0
Horrible customer service
Pros: The advertised price
Cons: I was renting through my company and needed the underage fee to be waived. I called customer service before I arrived at the Budget office to apply my company code, they couldn't assist me and referred me to the nearest office. The rep at the office said an underage charge wouldn't be added, went ahead and swiped my card then realized I was being charged double the price. So I decided not to proceed with the rental, but was still charged an absurd qmount of money.
review from
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6.4
Budget operation
Pros: nice enough staff albeit aloof. quick and efficient service
Cons: rough crowd renting cars. one couple was fighting in the store. the guy working the counter let them be themselves (probably for his own self preservation). hard location to get to
review from
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3.6
Pros: The car itself was fine, and the attendants at the rental facility were very nice. Talking to representatives on Budget's national call center line to try to make modifications to the rental was a nightmare though.
Cons: The rental facility was in the middle of nowhere. The facility had a toilet and sink but no toilet paper or hand paper towels. Talk about budget.
review from
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10.0
Pros: Very comfortable, smooth ride and not that bad on gas
Cons: I tried to keep the car for another 2 days and it would of been about half of what i paid for 10 days
review from
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2.0
Poor svc
Pros: Nothing. Check-in took 50 minutes with only two customers ahead of me.
Cons: Everything
review from
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10.0
Customer Service
Pros: Cannot be any better. I was in a very bad situation and they provided me much much more than I could have asked for.
review from
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