Book Hertz car rentals in Hartford

Cons: i couldnt get a reserve a car even though i made the reservation and paid for insurance . very bad service my weekend trip was destroyed. such an unreliable service

Pros: the staff for the most part seemed like they were trying but they needed about twice as many staff to make the location function

Cons: We arrived 2 hrs after our car was supposed to be ready for us. They sent me out to get a car and there was no car in the spot they directed me to. I had to wait for a car to be cleaned which took another 20 min. I had to leave through the bus entrance because there was no staff at the usual exit. The bus exit punctured my own vehicle's tire and staff told me there was "nothing they could do". On return, there was 1 person working and they just told me to leave the car and walk away. No receipt and 24 hrs later I've yet to recieve one. The whole place is poorly managed and doesn't have the necessary staff to get the job done.

Pros: Staff could have been friendlier....the drop off was easy.

Cons: I picked up my car on 10/22...initially I thought the car smelled like smoke but I thought it might have been the guy that just drove it to me....but I reported it as I was leaving....the next morning I got into it again and yes it definitely smelled like smoke. So I drove it back when I went to get the paperwork that the guy filled out that reported I thought it smelled like smoke I found another form dated on 10/19 that said “customer reports it smells like smoke”. So I got another car...(I was keeping this rental for almost a month so I wanted to be sure that I was comfortable in it)....the next morning I got a Maintenance required soon message on the dash of the car I had just picked up. So off to the airport again ......the woman at the desk insisted that I didn’t need to return it but I said I was going to have the car for 3 1/2 more weeks and was traveling to NH and Maine. So she gave me another car which again smelled like smoke...so I went back inside and got another car which again smelled like smoke!!!!!! Finally I just kept that last car and got deodorizer but seriously folks! What the heck???? Hertz used to be the best but I will never rent from them again.... Very sad.

Cons: clean the car better

Pros: Staff very rude didn’t help me at all

Cons: Try to come up with a solution before kicking me out the store

Pros: I likes the easy process

Cons: I don’t own a credit card, and at the time of pick up that’s what i was asked for. I had to delay my trip