Pros:Nothing - I was unable to make the rental because the hours of the rental car location were a lie.
Cons:The online hours listed for Budget Car Rental say it is open until 7 pm. However, when I arrived at 4 pm, there were no employees there. I waited for an hour, but no one showed up. I called the location, & it said "all of our employees are busy" - the store hours are a lie.
8.4 Very good
Pros:Easy pick up, nice car.
Cons:There was no one at the counter mid-afternoon to receive my car. I waited for 20 minutes and then left my Budget key in the dropbox even though the box was only marked for Avis, not Budget.
Pros:Ease of dropping off the car. Simply pulled into the lot adjacent to the terminal, parked, and dropped keys at counter.
Cons:The agent’s attitude when I mentioned that I was expecting a discount for returning the vehicle with more gasoline then when I picked it up. He immediately said that was not possible; even though, I was told differently by a Budget representative when I called the company’s customer service line earlier in the day. He also did not seem interested in my concerns regarding the cleanliness of the vehicle I noticed shortly after picking up the vehicle.
Cons:The car given to me had very bad brakes and I was unable to drive the car. I took it back the next morning and they refused to give me a full refund for the car. It wasn't even the car I had intended to rent! The service was horrible at the counter and they didn't even have the car I wanted to rent. The customer sevice with Budget has been awful. I am still fighting to get my refund for the one day I did not even drive the car!!!
Cons:The car we ordered was not there. We were given a car that was smaller and smelled very badly of smoke. Called everyday to replace it and budget never had a replacement.
Pros:Aron the manager is an amazing manager.
8.4 Very good
Pros:Staff was polite They answered all my questions
Cons:the car was not very clean. It smells smoke.
8.0 Very good
Pros:The cleanliness and comfort of the car. I didn't feel like I drove such a long journey. It was very comfortable.
Pros:I was late for my reservation so they assumed I wasn't coming and thus gave away my car. However, they got me a new car and upgraded me for the inconvenience so it wasn't too bad. Maybe next time just shoot the customer a phone call to make sure they're not coming.
Pros:Friendly helpful staff. Nice clean car.
Cons:Why do they have to type for 10 minutes to enter a rental. The system should make the process quicker.
Pros:Staff was very helpful and efficient. Car was a better model than anticipated. key drop off to box was easy.
Cons:The price of rental was similar to all other rental agencies, but still seemed a bit high for less than 24 hours.
Pros:Very friendly and helpful stuff.
Pros:Staff was fantastic!
Pros:Location at airport. Value
Cons:Car was a 2017-2018. Could have been a newer car. Had 58,000 plus miles!!
Pros:The ease of the rental was great. No issues, got me into the car I reserved. The manager, Dimitri, was polite and attentive to my needs. Car was clean and they serviced it for me before taking it to ensure the were no issues.
Pros:Picking up the car was quick and easy. The car I had rented was ready to go when I got there.
Cons:Nothing everything was great and very easy
Pros:Seamless. Pick up was quick and efficient and so was drop off
Cons:Nothing. It was perfect
Cons:Terrible dropoff service
Pros:Pickup and drop off were outstanding. Great staff - A plus!! The car was very comfortable.
Cons:Some previous renter had smoked in the car and unfortunately it still smelled - faint but distinct.
8.4 Very good
Pros:Quick transaction time, nice help at pick up and drop off. Helpful
Cons:I requested a premium car and when I got there only full size were available.
Pros:Great mileage and comfortable and also roomy enough for our needs
Show reviews that mention
Pros:There was no car for me which I had already paid for and the service was very bad.
Cons:They had no car for me which I paid for and I got in a very situation because of them. Very bad and never going to rent from ever again.
Pros:The staff wasn't friendly the car was not ready. But the drop of was very easy.
Pros:Very friendly and efficient staff members; easy to pick up and drop off.
Cons:Slightly better job vacuuming before I picked up car, but nothing major.
Pros:I did not like the fact that I was charged for the rental that I could not use because I did not have a deposit
8.0 Very good
Pros:The car was clean and the price was very fair
Cons:We left something in the car and due to weather we could not get in touch with anybody until 36 hours later. Not necessarily Hertz fault but was nerve racking. It would have been nice if the store manager could be reached through the main number for some reassurance.
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