10.0 Excellent2021 Oct 18
Wish we'd known that if you join Thrify's frequent renter program in advance, spouse drives free. Otherwise it's $13 a DAY out of Boston.
7.9 Good2021 Oct 06
Cars are in short supply, but I would have a more economical experience with a car that had better fuel mileage.
10.0 Excellent2021 Sep 29
Had enough desk staff, so minimal wait. On drop off, the guy drove us to our airport hotel, so good customer service. Car was clean etc. Overall, prices are a little high, but I think that's covid.
10.0 Excellent2021 Sep 21
A small vehicle was not available, so I was upgraded to an SUV at no extra charge.
10.0 Excellent2021 Aug 30
Rafael who took care of my in the counter was really nice, very informative and helpful. The car was great but the door handles inside the car were a bit dirty. Other than that it was great
5.9 Okay2021 Aug 27
One hour wait to pick up car. There were 20-25 people in line to pick up cars. At the most -there were 3 agents staffed up front to help out. Part of the time there were only 2 agents staffed up front. Coffee breaks? It was very frustrating for everyone. Not sure what the issues were but it all seemed poorly run.
7.9 Good2021 Aug 21
Traveling during the Delta Variant rise is challenging, to say the least. Logan airport was a nightmare, with hoards of travelers trying to get on the bus to the Rental car place. Once we got there, there was a HUGE long line at Thrifty. There were several in the line (including the man behind me who would NOT put 6 feet between us) without masks. Once we got to the counter, we could barely understand the gentleman helping us, but he sent us out to the pick up place, where there was confusion and what appeared to be a lack of smaller cars. They asked if anyone would take a 7 passenger mini-van, which we did not need, but we took it to get out of the airport! It proved to be an excellent ride for us, and brought us safely on our travels. The biggest shock was the ease of the return on 83rd Street in Manhattan. We must've been out of there in 10 minutes or less. In balance, all was great, but the beginning was rocky, so we only said Good.
5.9 Okay2021 Aug 07
More than 2 hours of waiting in the airport for pickup. More than 30 customers waiting in the line and only one staff. She tried to upsell more than $300 which she did for a larger size car and lots of other things. When I went to the parking, they actually gave me an SUV which was very smaller than what we originally paid for! Drop off in Newyork also more than one hour of waiting.
10.0 Excellent2021 Aug 01
Take the shuttle from your terminal to the car rental area (they're all in the same place, which is smart). It's quick and easy. Thrifty was super efficient and friendly, had us out of there in 5 minutes. Drop off was just as quick and easy. Excellent experience overall.
1.9 Horrible2021 Aug 01
There was no one at the counter to rent me a car.