1.9 Horrible2021 Aug 20
Hello. We had a very unpleasant experience returning this rental car in Naples, Italy. The information you sent us regarding the dropoff location was inaccurate, and the complete lack of signage made it impossible to find the dropoff location. As we were travelling internationally, neither of our US-based phones were able to access data, and we were relying on downloaded Google maps. The info on our reservation email says: Drop-off August 16, 2021 3:00 PM Presso Star Hotel Terminus - NP5 Pickup:Pizza Garibaldi 92 Napoli, 80142 IT (39) 081 284041 Latitude: 40.851826, Longitude: 14.271444 "Presso Star Hotel Terminus - NP5" sends us nowhere, and the Avis pin on the map is also inaccurate (see the first image. this is the taxi turnaround for the train station). "Pickup:Pizza Garibaldi 92" took us to the alley on the backside of a hotel. The coordinates point to the pedestrian-only plaza on the North side of the same hotel. When I finally parked illegally to run into the station and call the number over public wifi, the agent gave me an address that lead us to the entrance of an underground parking lot a couple of blocks North. Not only was this incredibly frustrating, but driving around for hours looking caused us to miss our train. I would like for Kayak to refund us the cost of rebooking that train, which came to 126.80 Euros-which included a substantial upcharge due to the last-minute booking.
1.9 Horrible2021 Jul 20
Horrible company, took 3 hours to get a car. Not the car I paid for. Horrible experience
8.8 Excellent2019 Jun 03
The car quality is excellent, clean and new. My critics would be that before I head to Italy, I called customer service line in USA and asked if we add a driver can the second driver drop the car off, the Avis USA customer service line said yes. But when we got there in Italy they said no
6.0 Good2018 Jul 09
Pick up was terrilbly slow. Waiting in line and then waiting for the car.
6.4 Good2017 Jul 25
The customer service in Florence was excellent. She upgraded our car without charge.The dropoff location in Rome led us to the middle of a random parking lot on the outskirts of Rome. We put the address in Google Maps and in the GPS in the car. Wasted 3 hours trying to figure out where to take it. Very frustrating.
10.0 Excellent2017 May 30
good service, people were nice and professionaldidn't have maps of surrounding area
7.6 Good2017 May 21
I was expecting to rent an Audi A3 manual convertible or equivalent, but when I arrived at the pickup, the only car available was a Fiat automatic convertible. I find it a leap to say these cars are equivalent. The trip was to tour though Tuscany mountainside. The little Fiat automatic was not up to the challenge and not what I was expecting.
8.0 Excellent2017 Apr 25
Don't be in a hurryCar was excellent and great price. Staff was helpful and apologized about the waiting times - evidently this wasn't a new issue.Waited about 1h45 to pick up the car due to insane queues, and another solid half-hour to return it. I was due for a pick-up at 11 am, ended up leaving at 1 pm.
2.0 Mediocre2016 Oct 26
NothingThey didn't have the car for us at all so we had to cancel. The office was a mess. 0/10
5.6 Okay2016 Sep 18
Two and a half hours to get carThe car and the agent were niceThe agency was not able to all reservations for that day. We were stuck waiting outside for over 2 hours. It was a terrible way to start our driving experience in Italy.