Cons: We waited in queue for about an hour/ hour half for the lady behind the desk to tell us that she gave our rental away. Worse experience.
Pros: Did not except free upgrade coupon. Quote rate was $105 final rate was was $214. Misleading. I’m a gold member with Hertz and was treaded very poorly. Said no upgrade was available and they had about 50-75 cars in the lot.
Cons: Gave me the free upgrade that Hertz gave me as a reward. Charged me the quoted rate. No signage at drop off on where to park the vehicle.
Pros: Staff was fairly friendly
Cons: They didn’t have the car we booked. So instead we ended up with a Renault Kadjar, which is by far the worst car I’ve ever drive. Bulky, uncomfortable, and the transmission was atrocious. All because they didn’t have what we actually booked.
Cons: The customer service agent who checked us out was the rudest person I've ever had to deal with.
Pros: Staff was very helpful!
Pros: Service, flexible drop off option, transparency, upgrade.
Pros: Car was nice and spacious.
Drop off in Rome was easy.
Cons: Car was not ready at scheduled pickup time. Hertz staff in Florence was not helpful.
Cons: 3 hour wait at the Florence Hertz office due to system crash.
since this was a 1 day tour, in practice, this ruined my day.
Cons: Vehicle was in rough shape, but it did the job.
Pros: Staff was friendly and spoke English. They provided me with direct answers to my questions.
Cons: The process of getting the car took some time (40 minutes) from paperwork, paying, and actual pickup of car.
Pros: The pickup process went smoothly and the car was in good condition
Cons: I was a couple hours late returning my car to Vicenza (their office was closed), and am being charged for a full extra day. I would understand a modest late charge, but to charge a full extra day for a couple hours seems punitive and unfair. The employees I spoke with about this lacked empathy.
Cons: One hour and a half later of the reservation time I was picking the car up...very slow service. In the other hand, no damage on the car in the initial papers but in the pick up, the logo was missing... I am afraid they will charge me later... They have no control of damage
Economy (Opel Corsa or similar) is the most frequently booked rental car type from Hertz in Florence.
Hertz has 4 rental locations in Florence. Take a look at our Hertz rental location map to find the best rental cars near you.