Book Europcar car rentals in Florence

Pros: The Fiat upgrade was fun and the check in service super

Cons: At drop off it was not clear on what to do and after figuring out I needed to drop the key in a hole I realized my bag was in the car. After a good stressful hour and zero help from Europcar somebody exited the garrafa and luckily I was able to collect the key. Horrible drop off service. I would have hated to be in a car accident after hours

Pros: We ended up liking Fiats...everything else was completely dominated & overshadowed by a level of customer service difficult to describe...

Cons: Let's be clear the car, a Fiat, was an outstanding auto, but--- How this company gets away with its level of customer service is stunning...to start the up-selling at time of pick-up, no matter how friendly, is manipulative & simply a money grab; but then---we had a terrifying incident where we forced into a wall by an oncoming motorcycle who appeared to do it on purpose; car was scraped & dented; repeated phone calls to Europcar went to voice mail with NO response to messages; repeated emails were ignored except 2 weeks later we got their standard "difficult question, need time to answer" response, which they always eventually send no matter the question; [I'm still waiting for a response to one I sent in January!!]......of course there was no one in the office to talk with when we dropped the car off in Florence, but I think they will blame that on our "early" flight time, 9:55am...and today we got the bill: after renting the car for a month for 221 euros plus liability insurance, [plus other difficult-to-understand charges], our final bill is 1708 euros...it is going to take longer than our vacation lasted just to figure out the bill!!

Renter beware!

Pros: The car was decent and clean and worked well for what I needed. I was able to pick up the car an hour early.

They charge me additional €75

Pros: I didn't like the fact that they vhare me €75 even though I had a full insurance protection.