Pros: Nothing, had to cancel due to complications with system.
Cons: Your system is flawed if you have to adjust reservation. It doesn't work and no o e answers the phone to call for fixes.
Pick Up/Drop Off Needs Improvement
Pros: The car itself was in good condition.
Cons: The line to check in was ridiculously long, the longest I have ever seen. It took 45 minutes to reach the counter. The line was as long when we returned the car. My father had a separate contract and wanted to pay cash, but couldn’t wait in such a long line. The counter outside to pick up the car was overwhelmed and we had to wait 30 minutes for one of our cars to be ready. There was no area to sit or get out of the sun.
Pros: That we actually found the rental car return lot.
Cons: I would strongly suggest no one return a car to Florence as their location is difficult to find, signage is absent, and it was stressful navigating our way because car rental is not right at airport. Check-in is at a mobile home-like setting.
Cons: We got to the desk and they couldn’t find our reservations even though we had our reservation number. I called your 800 number and they said there’s nothing they could do. We were at the airport rental car counters for over 4 hrs. We had to make new reservations on line and wait to get the car. The rental car counters in Florence are full of people and it takes hours to get things done.
They had an automatic
Pros: Liked that I can get automatic. Very confusing about fuel surcharge. Said I didn’t want it for 95 euros but it was on my receipt so I didn’t fill it up. At drop off I was told that was just shown but would have not charged so I got stuck paying that and a 36 Euro additional service charge.
An expensive mess cleaned up.
Pros: The check in person eventually fixed all the problems.
Cons: Though I did no additional damage to the car I am not so sure this would have been accepted if I had not spent the 200 euro for the full insurance and had pictures. Thus my euros made Dollars created mess go away by using the insurance I purchased to pay the damage done previously by someone else and not documented properly.
Smooth rental experience, underpowered car.
Pros: The Check in/check out was great. No hustle, no surprise charges. Nice personnel.
Cons: The car (Fiat 500) seemed underpowered.
Pros: The person at the counter was pleasant. The cars were fine.
Cons: We were informed at the counter that we would be charged identical prices for the two cars that were rented. However this was NOT what happened. The second car ended up costing more than twice what we were told the price would be. We also should have been informed about ZTL restrictions
Pros: The staff was nice
Cons: It was very hard to return the car because the rental place was not in the airport and there were no signs that would lead to the place. We almost missed our flight
Rental lot location is very difficult to locate
Cons: It took us 20 minutes of circling to find the auto rental lot! Very confusing directions, and a GPS was no help.
zippy car, got us around.
Pros: I liked the small car, the fuel economy, the gps, once i figured it out. The staff were very helpful at the counter, and in the lot. The car got very good fuel economy.
Cons: the location in Florence was difficult to return to, the daily price for a gps, which is essential is way out of line. It worked, but figuring it out at first was hard. The gps was more expensive than the car. Italain taxes are over the top expensive, but I know that is not anything that can be dealt with by Dollar. I don't know how I will rent again while in Italy. I like the car, just not the gouge for the gps.
Economy (Opel Corsa or similar) is the most frequently booked rental car type from Dollar in Florence.
Dollar has 1 rental location in Florence. Take a look at our Dollar rental location map to find the best rental cars near you.